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Kudos0

Norton on Samsung S6 Lite

I am trying to download Norton 360 onto a Samsung s6 lite running android 11. I get an error message saying that my device is not compatible with the Norton 360 software. It downloads ok on my Samsung tab A.  I have contacted  Norton Support (case number xxxxxxxx) who said that my device is saying that it is running linux x86_64 and I need to contact Samsung.   Samsung unhelpful comment was android was based on linux and it should work.  Can anyone fix this? Ideally either Samsung or Norton need to change something! I would send as an email, but nobody advertises that they Support this.

[Edit: Masked case ID to conform with the Participation Guidelines and Terms of Service]

Replies

Kudos0

Re: Norton on Samsung S6 Lite

Are you downloading the Norton app from the Google Play Store? 

SA

"From DOS to Windows 10 what a journey it has been" / MS Certified Professional / Windows Server 2016 Essentials / Windows 10 Professional x 64 version 20H2 / build 19042.928 / Norton Core Security / Norton 360 Deluxe 22.21.2.50 / Norton Core v.201103_319 on Android 2.28.01 / Opera GX LVL2 (core: 73.0.3856.427) Early Access w/Chrome Extensions
Kudos0

Re: Norton on Samsung S6 Lite

@tonyg99 I'm following up to see how thing worked out. Your device comes OOB with Android 10, the Norton app requires at least Android 6 so you are definitely able to install it. Please advise.

SA

"From DOS to Windows 10 what a journey it has been" / MS Certified Professional / Windows Server 2016 Essentials / Windows 10 Professional x 64 version 20H2 / build 19042.928 / Norton Core Security / Norton 360 Deluxe 22.21.2.50 / Norton Core v.201103_319 on Android 2.28.01 / Opera GX LVL2 (core: 73.0.3856.427) Early Access w/Chrome Extensions