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Kudos0

Norton saying Antispam when it's not

Yeohhh! I'm getting email in Outlook 2013 once in a bit and it will say in brackets "Norton Antispam." But this mail is not spam. So when I right click on that piece of mail, I see amongst other things "Junk" but it is grayed out. Why is that? Also, I'm going to try this and tell me if I'm taking the right course. I will right click on "Junk E-mail options" and then "Safe Senders" and add the address of this Sender (or Sendee if it's female) and apply that.

Am I close to being correct or am I going to cause something to make this computer burst into flames?

Labels: AntiSpam

Replies

Kudos0

Re: Norton saying Antispam when it's not

C'mon guys, I'm sorry for putting up something that is obviously sticking everyone. We'll call this case a closed one lest someone gets offended. 

Kudos1 Stats

Re: Norton saying Antispam when it's not

Hi, @Nickerson

If Norton is incorrectly identifying stuff as spam, you can always do what I've done.

I've disabled Anti Spam, and use Mailwasher as my email watcher.

http://www.mailwasher.net/

I view all my mail on their servers, and delete anything I don't want.

That way, no spam is ever downloaded onto my computer.

Windows 10 X64 Fall Creators Update 1709
Kudos0

Re: Norton saying Antispam when it's not

Thanks for the interesting suggestion. It's an option for sure but I'm surprised no one on this forum that deals with Norton products has an answer to my question. Obviously I've asked something that has embarrassed the whole beaddled lot on here!  :-D

To have to fall back on Mailwasher means Norton is going tummy-up. And the fact that you are using it means you've got about as far as I have with this problem. Thank you again for your reply!  :-) 

Kudos0

Re: Norton saying Antispam when it's not

I'm sure others here who DO use Anti Spam may have suggestions.

It's just that I've never used that feature. I don't use Norton Back Up, either !

I just use what works for me.

The beauty of Mailwasher is that nothing gets downloaded unless you say so.

Windows 10 X64 Fall Creators Update 1709
Kudos0

Re: Norton saying Antispam when it's not

I vaguely remember Mailwasher but have never used it. I have had Outlook for some years now and before that I used Eudora. What you suggesting though makes sense. It's that I never really thought about that before. 

I can get help with what I asked directly from Norton itself. It's not that big of a deal and I think I might have it solved anyway. 

Thank you again for coming in on this with an interesting suggestion. Have a great weekend!  

Kudos2 Stats

Re: Norton saying Antispam when it's not

Any spam filter can and probably will have false positive indications. You need to train the filters to accept false positives and block missed detections. 

Junk is probably greyed out for that email because it has already been deemed to be spam. Your choice to add the sender to the Safe Senders is the way to go.

Things happen. Export/Backup your Identity Safe data.
Kudos0

Re: Norton saying Antispam when it's not

Ok, thank you guys for the replies. This is most helpful and appreciated. I'll see what happens to email that had been marked Norton Antispam. If it comes through ok next time, I'll know I did something right. 

Kudos0

Re: Norton saying Antispam when it's not

Hello

I have the AntiSpam feature turned off. I let Outlook 2013 catch the Spam in their Junk Folder. I also use the Spam Detector from my ISP. Any Spam that does come in, I either delete it or I put it into the Junk folder. My ISP stopped doing email and moved it over to AOLMail .They have pretty good filters. Of course I check them to make sure I'm not missing any of my regular emails. We switched over about 10 days ago and didn't have to change email addresses..

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NS with BackUp 22.11.0.41 I E 11

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