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Kudos0

Norton Scan starts during windows 10 login screen - freezes Laptop

I believe Norton Scan are starting during windows 10 login screen  which then is preventing me from login for several hours - only realised this was happening when checking scan history after one such event - If I need to use my laptop I have force a shutdown, reboot and ensure I login immediately ( before scans can start ) - Has anyone noticed this or am i mistaken?  

Replies

Kudos0

Re: Norton Scan starts during windows 10 login screen - freezes Laptop

Hello Danny. Could you please tell us the version and build of your Windows 10 install? Also the Norton product you have installed and its version.

Cheers

"From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.529 / N360 Deluxe 22.17.1.50 / Norton Core v.282 on Android 1.98
Kudos0

Re: Norton Scan starts during windows 10 login screen - freezes Laptop

Hello Danny

Settings>Antivirus>Automatic Protection>Boot Time Protection. If on Aggressive--then lower to Normal. If on Normal---then turn off Protection. Apply on the bottom of page. Restart your computer and test. Please let us know the results.

Have a Good Night and

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit Norton Core Security Plus 22.17.1.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Norton Scan starts during windows 10 login screen - freezes Laptop

Hi DannyH.

I work for Symantec in STAR CRT. The STAR team delivers the detection engines used by NS. I research issues like yours.

I am sorry that you are having problems with our software. if you are still having this problem, please send me a private message. I would like to get more information about this issue.

Thank you.
T. McCormick
STAR CRT/Symantec

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