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Kudos0

Norton Screen care -- only one phone, no tablets, no other users on my plan?

Posted: 10-Oct-2021 | 5:49PM · 5 Replies ·

So, the Norton Screen care function is a great idea, thanks.

Could you be more explicit in the extent of service?

a) This offer is only good for one phone (not other phones or tablets that have Norton 360 installed)?

b) If I wanted to get NSC for other phones, then I install Norton Device Care and pay $1.50 per device?

c) I installed Norton Device Care on my phone, but there is no icon to launch it. I have to go into Google Play, search for it, then "Open" it from that page.

Thanks for the clarifications.

Rick.

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Kudos2 Stats

Re: Norton Screen care -- only one phone, no tablets, no other users on my plan?

Posted: 10-Oct-2021 | 6:17PM · Permalink

a) The Norton Screen Care is only good for one device per Norton 360 subscription. And it is only offered after you have had your 360 subscription automatically renewed. So you have to wait one year after you first activate a 360 subscription. 

b) Where did you see this $1.50 offer? Or are you just suggesting this as an option. It currently does not exist.

c) Sometimes apps will install but not put an icon on the home page. Depending on your device, you can try swiping up on the home page to get a list of all apps installed. From that list, you should be able to drag/move the icon to the home page.

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Kudos0

Re: Norton Screen care -- only one phone, no tablets, no other users on my plan?

Posted: 10-Oct-2021 | 6:02PM · Edited: 10-Oct-2021 | 6:30PM · Permalink

Norton Screen Care
Mobile phone screen repair reimbursement at no extra cost* for our members

Norton Screen Care is offered at no extra cost as a benefit for members after their subscription has auto renewed.*
Get up to $100 reimbursement for a cracked screen repair, after $25 deductible has been applied to the original claim amount.

*Important subscription and pricing terms, offer details and disclosures here

  • As long as you are enrolled in a qualifying auto-renewing subscription, the Protection Plan is provided at no cost to you for a single device and protects against one covered Failure during the term of your subscription. This loyalty offer may be changed or removed at any time.
  • You must download the app and register a single device to the Protection Plan within your qualifying subscription term, and at least 60 days prior to the term’s end. Coverage is subject to a 30 day waiting period.
  • The Protection Plan coverage is offered by Northcoast Warranty Service, Inc., an affiliate of AmTrust Financial Services, Inc., and will either provide repair services or reimburse the cost of repair for registered device(s). This is not an insurance policy. Exclusions apply, see complete Protection Plan in Norton Device Care app.
  • AmTrust’s privacy and other policies will apply to use of the app and to any data collected via the app.
  • The Seller of this Protection Plan is NortonLifeLock Inc., 60 E Rio Salado Pkwy STE 1000, Tempe, AZ 85281, United States.

https://us.norton.com/norton-screen-care 

FAQ: Norton Screen Care

  • How does Norton Screen Care offer work?
  • Am I eligible for the Norton Screen Care offer?
  • Where can I get my phone screen repaired?
  • How much will I be reimbursed?
  • How will I be reimbursed?
  • Can I mail in my phone for repair?
  • Can I get screen protection without downloading the Norton Device Care app?
  • Do I need to get pre-approval to get my screen fixed?
  • I cannot find my phone among the list of eligible phones on the app
  • I am redeeming the Norton Screen Care Offer for the second time. Do I need to re-register my phone?
  • I received a message "Sorry, you're not eligible for this offer"
  • How many times can I get my cracked phone screen repaired?
  • I received a message "Oops! Something went wrong"
  • I received a message "Unfortunately the Norton Screen Care Offer is not available for residents of Florida or Wyoming."

https://support.norton.com/sp/en/us/home/current/solutions/v130789673

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Kudos2 Stats

Re: Norton Screen care -- only one phone, no tablets, no other users on my plan?

Posted: 10-Oct-2021 | 6:17PM · Permalink

a) The Norton Screen Care is only good for one device per Norton 360 subscription. And it is only offered after you have had your 360 subscription automatically renewed. So you have to wait one year after you first activate a 360 subscription. 

b) Where did you see this $1.50 offer? Or are you just suggesting this as an option. It currently does not exist.

c) Sometimes apps will install but not put an icon on the home page. Depending on your device, you can try swiping up on the home page to get a list of all apps installed. From that list, you should be able to drag/move the icon to the home page.

Kudos0

Re: Norton Screen care -- only one phone, no tablets, no other users on my plan?

Posted: 10-Oct-2021 | 7:16PM · Permalink

The $1.50 offer is Norton Device Care.

It is NOT part of Norton Screen Care's offer.

If you open NDC and click on "Protect More Devices" you see a large list of devices. Samsung Galaxy phones can be added for $3.99 (it was $1.49 a few hours ago).

Kudos1 Stats

Re: Norton Screen care -- only one phone, no tablets, no other users on my plan?

Posted: 11-Oct-2021 | 9:50AM · Permalink

I just looked around a little more on this. I installed the app on my tablet and found the pricing when trying to add a device. You only get an accurate price when you choose the specific device. Just remember that these prices are per month. 

Kudos0

Re: Norton Screen care -- only one phone, no tablets, no other users on my plan?

Posted: 11-Oct-2021 | 3:31PM · Permalink

Thanks.

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