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Kudos0

Norton Secure VPN changes my service provider and am having difficulties with my email when VPN is turned on

Posted: 14-Jul-2021 | 12:33PM · Edited: 28-Jul-2021 | 8:57AM · 4 Replies ·

Please explain to me that when I turn on my VPN it shows Amazon as my provider when I do a speed test and when VPN is not activated it shows my Century Link account as my Internet provider.  When it shows Amazon my email is all messed up and I have to constantly have to connect my internet all the time.  I do not have to do this with Century Link.  I noticed this when I went to do a speed test.

When I activate my VPN my email wont send out my emails and every time I go onto the internet, get mail etc I have to reconnect my internet because my system shows it down.  When Amazon went down for a day or two it worked fine.  Please fix this now.

I have had Norton for a very long time and I am literally not happy with this and I need an explanation as soon as possible.   

Was not able to download any pictures to show you what I am talking about.

Faith57

[Edit: Clarified subject]

Accepted Solution
Kudos0

Re: Norton Secure VPN changes my service provider and am having difficulties with my email when VPN is turned on

Posted: 14-Jul-2021 | 3:03PM · Edited: 14-Jul-2021 | 3:26PM · Permalink

Faith57:
That did not work at all. 

Split Tunnel did not help?
Google Public DNS did not help?

Curious, are you running local email client?  CenturyLink webmail?
https://www.centurylink.com/home/help/internet/email.html

Faith57:
I need a solution now....

click > My issue isn't listed above
Please fill out this form to Chat or to Get Phone Number 

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Replies

Kudos0

Re: Norton Secure VPN changes my service provider and am having difficulties with my email when VPN is turned on

Posted: 14-Jul-2021 | 1:01PM · Edited: 14-Jul-2021 | 1:38PM · Permalink

Amazon (AWS) represents your Norton Secure VPN server and Century Link is your ISP.

Fix problem accessing the emails when connected to Norton Secure VPN
Some of the applications or services, do not support the VPN traffic due to security reasons or geo restrictions.

To fix this problem, enable Split Tunnel feature for your email application. Split Tunnel feature lets you exclude the email application traffic from passing through Secure VPN.

https://support.norton.com/sp/en/us/home/current/solutions/v131881814 - 04/08/2021

Route applications using Split Tunnel in Norton Secure VPN
The Split Tunnel feature in Norton Secure VPN lets you route some of your app traffic through the VPN channel while other apps access the Internet directly.

https://support.norton.com/sp/en/us/home/current/solutions/v137513095 - 06/02/2021

Why can't I send or receive e-mails when the VPN connection is active?
By enabling VPN, you always establish a point-to-point connection (tunnel) between your device and a VPN server.

With active VPN, your device establishes an encrypted connection with the VPN server, which in turn forwards all data to the website servers. As a result, your device is excluded from the local network during this time and you cannot connect to the network printer/network devices or an e-mail server. This prevents local email clients like Outlook, Thunderbird, etc. from sending or receiving email. 

Only after disabling VPN, you will be re-connected to your local network as usual and can use network printers/network devices again or send and receive e-mails.

https://support.avira.com/hc/en-us/articles/360005290557-Why-can-t-I-send-or-receive-e-mails-when-the-VPN-connection-is-active- 

Many web sites including email providers will block access from known VPN servers. The email system thinks that someone else may be trying to log into your account, so they block it for security reasons. Even if you use a US virtual location, the email system knows your regular 'real' IP address and will flag an IP address from a different location. You can try contacting your email provider to see if they are doing this, and if there is any work around.

https://community.norton.com/en/comment/8491770#comment-8491770 

FWIW ~
Losing Internet Connection after connecting to VPN 
https://windowsreport.com/vpn-disconnects-internet/

VPN connected but not working/no Internet access
https://windowsreport.com/vpn-connected-not-working/

SMTP is blocked by VPN & won’t let me send emails
https://windowsreport.com/vpn-smtp-blocked/

Note: windowsreport.com is ad supported

Kudos0

Re: Norton Secure VPN changes my service provider and am having difficulties with my email when VPN is turned on

Posted: 14-Jul-2021 | 1:39PM · Permalink

Maybe, try Google Public DNS server instead of Century Link DNS server. 
Maybe, transition between Google Public and Norton Secure VPN will be easier. 

  1. On Windows 10, right-click the Start button and select Network Connections
  2. Click Change adapter options
  3. Right-click your Internet connection and select Properties
  4. Double-click Internet Protocol Version 4 (TCP/IPv4)
  5. Select Use the following DNS server addresses
  6. Set Preferred DNS server to 8.8.8.8
  7. Set Alternate DNS server to 8.8.4.4
  8. Click OK
  9. Try to connect with Norton Secure VPN

Kudos0

Re: Norton Secure VPN changes my service provider and am having difficulties with my email when VPN is turned on

Posted: 14-Jul-2021 | 3:01PM · Permalink

That did not work at all.  I need this fixed asap or why bother having your VPN service is the only way I can get/send email is by not activating the VPN.  So were is my protection then.  I never had this problem before and when Amazon;s server went down a day or two ago it worked fine.  

I need a solution now.....not to be nasty but Amazon, Google, etc are dishonest.

Accepted Solution
Kudos0

Re: Norton Secure VPN changes my service provider and am having difficulties with my email when VPN is turned on

Posted: 14-Jul-2021 | 3:03PM · Edited: 14-Jul-2021 | 3:26PM · Permalink

Faith57:
That did not work at all. 

Split Tunnel did not help?
Google Public DNS did not help?

Curious, are you running local email client?  CenturyLink webmail?
https://www.centurylink.com/home/help/internet/email.html

Faith57:
I need a solution now....

click > My issue isn't listed above
Please fill out this form to Chat or to Get Phone Number 

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