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Kudos0

Norton Secure VPN not usable

I have Norton Secure VPN. I frequently had 'No Internet Access', inaccessable web sites, very slow Internet response issues.  These problems all went away as soon as I turned off Secure VPN.  I had a long session with a Norton Tech and the best he could do was say that even though the problems always went away immediately after I turned off the product, the issue was not in his product and he had no other explanation.  Thank you Norton but I will not renew the subscription.

Replies

Kudos0

Re: Norton Secure VPN not usable

Norton just announced updates to both the standalone VPN and the VPN that is included in the new 360 product line. See if these updates help with any of your issues.

Standalone announcement.

New 360 VPN announcement. 

I frequently had 'No Internet Access', inaccessable web sites, very slow Internet response issues.

The inaccessible web sites may have nothing to do with the VPN. Some sites are able to detect that you are using a VPN and will block your access, possibly for legal reasons.

The slow response times can be caused by all the overhead of a VPN while your data is encrypted going out and decrypted coming back to your computer. This happens with all VPNs. It depends on how much of a speed reduction you are seeing from your speed tests. Some users here have seen horrendous reductions that Norton does not seem to be able to figure out.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton Secure VPN not usable

I have done all the Norton updates with no impact on my experience with the VPN product.  I am quite disappointed with the level of support from Norton.  There are several recent threads reporting issues with this product.  I have pulled the plug on the auto renewal of this product subscription and recommend others do so as well.

Kudos0

Re: Norton Secure VPN not usable

What sites, or kind of sites, are you having issues accessing?

How much does the VPN reduce your internet speeds? Can you post your speedtests with and without the VPN?

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton Secure VPN not usable

The driver for my decision to pull the plug is a year of frustration with the product and it time to consider renewal.  It was disabled more than used so I could get work done.  I also had a long, frustrating, non-productive session with a Norton Chat representative that accomplished nothing.  I have attached a copy of an error I have received all too frequently while using Norton VPN.

Kudos1 Stats

Re: Norton Secure VPN not usable

I was a little excited when I received an email from Norton saying that there was an update that may solve this problem. But the problem still exists because I already had the update installed. I'm very disappointed in Norton after years of using it, with this upgrade to 360. This is what happens when you take something that works and break it, by adding extra crap to it. 

Kudos0

Re: Norton Secure VPN not usable

Absolutely agree with you on this mate!

The Secure VPN included in the new Norton 360 Deluxe is rubbish.  I have three systems with the software installed and it will not work/connect on any of them.  Complete waste of time and computer resources.

I have now modified my systems so that the Norton Secure VPN executable and service no longer start with the system.  At least the rubbish software is no longer using any of my system resources.