Norton 360 and Utilities Premium are on both of my Windows PCs (old Acer laptop running Win 7 Home Premium - SP1 and new Dell desktop running Win 10). The browser on my Acer laptop is Google Chrome and on my Dell desktop it's Microsoft Edge (which was on it when new).
When Norton Secure VPN was turned On, I was able to browse the totalwireless.com website... but I was Not able to Login to 'my account' at totalwireless.com ___ I typed in my email address as usual, and take care of the "I'm not a Robot (reCaptcha)" thing, but when I clicked Login, it only said: "Processing. Please DO NOT refresh the page or go back." ... in white lettering... which then faded away... and it wouldn't go any further. There were NO error messages that appeared from either Norton or from my browser or from totalwireless.com
This same inability to Login occurred with both of my Windows PCs.
However, when I Turned OFF Norton Secure VPN ... I was easily able to Login to my account at totalwireless.com without any trouble at all.
I tried changing the VPN (Region) settings from "Auto (United States of America)" to just "United States of America" and that didn't help.
Has anyone else experienced this issue? Had Norton Tech Support hear of this problem before? Any solutions?
(At this point, I'm reluctant to install Norton anti-virus / anti-malware OR Norton VPN on our new Android cellphones because I don't want to encounter the same problem with trying to login to my account at Total Wireless when we're out somewhere far away from our two Windows PC computers... where temporarily turning off Norton Secure VPN is our ''work around.")