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Norton Security Fix now: Fails or crashes

My NS Liveupdate won't update on my Windows 10 PC. Notifications keep popping up that there's an urgent problem that needs fixing. When I click Fix Now it Fails or Crashes. So I ran the diagnostic autofix which also fails and diverts me to the support website. Identity and Performance are still green, they seem to work but my security is red and I can't run scans.

I've restarted and rebooted several times, but it still won't update or fix the update.

Norton Security
Windows 10 Home
Norton Autofix Results: 2 item(s)
LiveUpdate :: Failed
AntiVirus Definitions :: Success



Re: Norton Security Fix now: Fails or crashes

Thanks @HFuller. I've sent you a Private Message with instructions on gathering logs. If you're able to help, we'd appreciate it. Thanks.

Tony Weiss | Norton Forums Global Community Manager | Symantec Corporation

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