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Kudos0

Norton security and app lock keep turning off

Hi All,

HTC M 10 have both norton security and app lock installed, I keep finding they are off, and have to manually switch them back on. This happens on a regular basis, so in general it's a waste of time having them.

any solution?

Cheers SRR.

Replies

Kudos0

Re: Norton security and app lock keep turning off

Have you restarted your device?

The App Lock app does not run in the background as such. The functionality runs in the background, but the interface does not need to be active. Or are you saying that it no longer asks for a PIN for protected apps?

What Android version is on your device? 

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton security and app lock keep turning off

All my norton apps switch off, usually only notice because I can get into apps without the password. Have to go back into the apps and switch them all back on.

Cheers SRR

Kudos0

Re: Norton security and app lock keep turning off

And your Android version?

What Norton apps do you have on your device.

Try going into Android Settings and look for Battery Optimization Settings. Turn off any battery optimizations for your Norton products and test.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton security and app lock keep turning off

Android version 8.0.0 , Norton App Lock and Norton Mobile Security.

Both have battery optimaztion turned off.

They have both switch off about once a week.

Cheers SRR

Kudos0

Re: Norton security and app lock keep turning off

Some other users found they had similar issues with the first versions of Android 8 for their devices. Check to see if there is any update available for your device.

You could also try reinstalling the Norton apps. Be sure to clear the app data before you uninstall, and restart the device before reinstalling. 

If that does not help, you should submit logs to Norton. Open the NMS app and tap the three bars at the top left. Tap on App Settings, and scroll down to the Logging section. Turn on Enable Debug Log. Then continue using your device until your issue happens again. After the issue has happened, go back to the Debug Log setting and turn it off, then tap on Send Error Report with log files. In your submission include your forum user name and a link to this thread.

Let me know if you do submit logs so I can give my contacts a heads up.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton security and app lock keep turning off

In their quest to differentiate and squeeze a little longer battery life, manufacturers frequently deviate from the power management features built into Android to add their own value, and often this comes in the form of killing background apps or disabling features.  I can't speak to your specific device here, but I encourage people to look at https://dontkillmyapp.com/ to see if there may be vendor or device specific guidance.  Some of it is technical, but a lot of the "user steps" are documented well.  Contact Norton Tech Support if you need help with the guidance.

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