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Kudos1 Stats

Norton Security and disc space.

Norton Security takes a lot of disk space on my PC, just about 36 GB. So I want to know why, if Norton folder in ProgramFiles takes just about 500 Mb. Also I want to know about C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7} folder. What it is needed for if it contains only old information (about 22.7) and why Norton don't remove it automatically after 22.8 was downloaded? 

Labels: Tuneup

Replies

Kudos0

Re: Norton Security and disc space.

22.8 is build onto 22.7  http://s13.postimg.org/3yk7cd547/screenshot.png

http://s13.postimg.org/ezfchdxd3/screenshot.png

Norton version 22.x releases protection and product updates as required, as available.  

Kudos0

Re: Norton Security and disc space.

Ok, but what's about 36 gigabytes in Control Panel?

Kudos0

Re: Norton Security and disc space.

I see that you have 22.6 folder also. Why Norton don't delete them? I don't believe that 22.6 could use it in the latest 22.8 version...

Kudos0

Re: Norton Security and disc space.

Vitalik93:  I see that you have 22.6 folder also. Why Norton don't delete them? I don't believe that 22.6 could use it in the latest 22.8 version...

 http://s13.postimg.org/kde4oxn3b/screenshot.png

Kudos0

Re: Norton Security and disc space.

Vitalik93:  Ok, but what's about 36 gigabytes in Control Panel?

http://s13.postimg.org/4t6qyecyv/screenshot.png 

Kudos0

Re: Norton Security and disc space.

Could you explain your screenshots please?

Kudos0

Re: Norton Security and disc space.

Vitalik93: Could you explain your screenshots please?

which screenshot and explain what

Kudos0

Re: Norton Security and disc space.

Second sceenshot (with your control panel) doesn't explain why I have 36 Gb.

Kudos0

Re: Norton Security and disc space.

Vitalik93:  Second sceenshot (with your control panel) doesn't explain why I have 36 Gb.

Sorry, no idea why you have 36GB.  
My Control Panel offers no size.  Nor does my CCleaner.
But, here's screenshot from my Glary Utilities
http://s13.postimg.org/6njlg4zzb/screenshot.png


and 22.6 points to IdentitySafeDataStore, my Norton IDSafe local-vault.

Kudos0

Re: Norton Security and disc space.

Hmm... When I installed Norton 3 days ago I have about 4 Gb in my disk, but then I checked it and Norton has 500 mb already. Maybe there is some auto cleaning... I'll try to wait some days and maybe it happens again.

Kudos0

Re: Norton Security and disc space.

Vitalik93:  Hmm... When I installed Norton 3 days ago I have about 4 Gb in my disk, but then I checked it and Norton has 500 mb already. Maybe there is some auto cleaning... I'll try to wait some days and maybe it happens again.

http://s13.postimg.org/iqox3pb1j/screenshot.png 

Have you exercised Norton....run LiveUpdates several times until no updates found > re-start not under the influence of Fast Startup > repeat.  Run full scan.  What was prior security.

Kudos0

Re: Norton Security and disc space.

Hello Vitalik93

This forum topic: "SDSDefs problem with Norton Security" may be the same or similar Norton housekeeping problem. The various ways to clean up the mess are in the discussion:

https://community.norton.com/en/forums/sdsdefs-problem-norton-security

from un-install-re-install or manually remove orphaned data that the product formerly used but had been updated. The old data wasn't cleaned up and needs special steps to get rid of it. 

J

Kudos0

Re: Norton Security and disc space.

Hello

When you reinstalled Norton, did you use Norton Removal Tool first? You could try using the Removal Tool and then downloading a fresh install of your program. I have Norton Security with Backup. I reinstalled my program near the end of August and I have now 446 MB. I don't use the Backup program part. Here are some files for you.

www.norton.com/nrt 

www.norton.com/latestns

Please see if this helps any. Please remember to run Live Update until you have no more updates available and restart as necessary. When all finished with updating, restart one more time. Check out the program settings and then do one more restart. Use an Admin account to do all of this.

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 270 I E 11 Chrome latest one
Kudos0

Re: Norton Security and disc space.

Thanks for links.  I'll ty to reinstall with Unistall Tool. Can you say please, is it possible now to install 22.8 without upgrading from 22.7? Maybe there is an installators of the latest build somewhere?

Kudos0

Re: Norton Security and disc space.

Here is your best bet. Get your license key handy. Uninstall Norton via Add/ Remove programs. Do not save settings. Reboot. Once you are logged back in run Norton Uninstaller. Reboot. Now once you are logged back in go into your C drive and search for ANY all left over Norton folders. Some maybe hidden under Program data. Reboot. Run disk cleaner then install Norton. 

Kudos0

Re: Norton Security and disc space.

Vitalik93: Thanks for links.  I'll ty to reinstall with Unistall Tool. Can you say please, is it possible now to install 22.8 without upgrading from 22.7? Maybe there is an installators of the latest build somewhere?

> installers, still 22.7. RnR tool installs latest (available) and then you run LiveUpdates several times until no updates found > re-start not under the influence of Fast Startup > repeat.

Kudos0

Re: Norton Security and disc space.

Thanks, I'll try it tomorrow.
Kudos0

Re: Norton Security and disc space.

Ok, I've done unistallation today using Unistall Tool. After Installaton I have nothing in Size bar in Control Panel near Norton Security section. I've tried to reinstall it one more time and there is still nothing - no information available about Norton size now. It seemed that this Unistall Tool delete something wrong on my PC. What should I do now? How could I restore size info about NS in Control Panel? Now I understand why bjm_ have nothing about Norton size in Control Panel also...

Kudos0

Re: Norton Security and disc space.

I don't know what happens but all programs I install after Unistall Tool are without size in Control Panel. That's nice...-_-

Kudos0

Re: Norton Security and disc space.

Your image also shows no size for Team Viewer, Nvidia Experience, WinRAR, uTorrent.   Maybe this is an issue with Windows.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton Security and disc space.

TeamViewer, WinRar and Experiense was with size info before reinstallation. Norton has it also...Also I don't think that it because of Windows. I didn't modify my system last two days (didn't install any updates or something like that). Also I've asked other users about this issue and they have size info for Experiene for example.

Kudos0

Re: Norton Security and disc space.

If it is not Windows, what could it be? Norton is not going to remove size information in Windows Control Panel for other apps.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton Security and disc space.

That's strange. Today I did reinstall with Unistall Tool again and all sizes in Control Panel appeared (including for Norton). But it still take ~30 Gb on my disk, even unistall tool don't help me. I deleted Norton using Control Panel first, then I restart my pc, then I ran Unistall Tool under Admin and restart again. After that I installed Norton, update it and confogured. Then I saw in Control Panel that sizes appeared and Norton still take 37.6 Gb...

Kudos0

Re: Norton Security and disc space.

I've looked through ALL folders in my (C:) drive and found nothing from Symantec that could take so much space. Norton folder in ProgramFiles takes ~500 Gb, in ProgramData there are 2 folders - Norton (~70 mb) and Norton Installer with logs (~200mb). I couldn't find any folder from Symantec in C:/User/AppData (except NPE logs folder with a few kilobytes). Windows folder can't have anything that could take 36 Gb because it uses only 27 Gb on my disk. So it's very interesting for me to know, where these 36 gigabytes located. Also I want to note that I've lost 2 GB which was used by Norton (but don't know how it happened) - I had 38 GB after reinstallation, now I have 36...
Kudos0

Re: Norton Security and disc space.

Kudos0

Re: Norton Security and disc space.

Oh, I saw this TB's in Windows cleanup too, just a week ago! I was very surprised then, where they could take from if I have only 500 GB's on my disk.
Kudos0

Re: Norton Security and disc space.

Vitalik93:  Oh, I saw this TB's in Windows cleanup too, just a week ago! I was very surprised then, where they could take from if I have only 500 GB's on my disk.

IDK, WindowsTenForums thread reads like W10 or W10AU anomaly.   I'll clean Windows Update temporary files a week+ after install.  I wait a week+, just in case I have to remove update. 

Kudos1 Stats

Re: Norton Security and disc space.

Last night I spent about 5 hours trying to sort out why my pc suddenly went from 317gb of free disk space to nothing. I removed all videos etc and got a little space back, then it was gone again. I googled for help and found Treesize app which will tell you what is using the most space and lo and behold Norton Security Back up was taking it all!! 177,000 files 7 continuing! I highlighted Norton, right clicked and selected delete. This sent about 11,000 files to the recycle bin then it asked if I wanted to permanently delete the file as it was too big for the recycle bin. So I selected yes. This only went so far before it said I needed admin permissions to continue. I am the main administrator but still it wouldn't allow access.I could actually see the files adding from back up as I was searching around the pc. More googling and phone calls. A friend suggested safe mode and to try again. This didn't work for the deleting. I then changed permissions within safe mode to allow all access. This was accepted but took over an hour to complete! Once that was done I again clicked on delete file and it did it.... took over an hour again though as Back up had taken all my space. Norton back up obviously went into overdrive or a loop and was a complete pain to get rid of. I uninstalled Norton and reinstalled and made sure to not select the Back up option. Hope this helps somewhat for you or anyone else who has experienced this. 

Kudos0

Re: Norton Security and disc space.

Maybe Windows is buggy now. Control Panel remove/install programs shows me that teamviewer and FF was installed 16.10, but I installed them 13.10. Also there in no size info for some programs, untill I run Windows Maintenance. So maybe it just shows wrong info about Norton size...
Kudos0

Re: Norton Security and disc space.

Thanks for info Vanessa, but I use NS without backup.
Kudos0

Re: Norton Security and disc space.

Vanessa

Are you doing local backups to your system drive? That really gives no protection for your data. If the system drive goes, you will not be able to access the backups. If you use local backups, it should be to a removable drive, or at least a completely separate hard drive in your system.

Things happen. Export/Backup your Norton Password Manager data.
Kudos1 Stats

Re: Norton Security and disc space.

Hi Peterweb, I had no idea that the back up was even running when I renewed my NIS last March, until this issue started. I have disabled it now after reinstalling NIS. So I shall now have back ups to a removable drive (if I decide to use it again). I'm quite scared of using it now after the issues I had yesterday with it going dolally and taking up all of my hard disk space. This must be some kind of bug within NIS Back Up?

Kudos0

Re: Norton Security and disc space.

Any backing up should always always be done externally. There is no purpose of running a backup to the same drive. You must have at one point ran a backup with Norton. If not external drive was hooked up at the time Norton will make a partition backup on your C drive called 'Norton Drive". 

Kudos0

Re: Norton Security and disc space.

Hello

Are you sure about the program you are using? There is no such thing as NIS with Backup. Do you mean NS with Backup.?

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 270 I E 11 Chrome latest one
Kudos1 Stats

Re: Norton Security and disc space.

@Vitalik93: I just met your issue:

Then, I restored my VM (Windows 8) to the clean/original install state:

I also Googled and got this MS blog post.

Then, personally

'Add/Remove Programs was unable to guess the installed apps' due to some reason.

System reboot did not fix it for me.

And, you can consider taking the below steps:

  • Uninstall your TeamViewer 11; reinstall it later by using the latest build to avoid potential data breach or security hole - or you can start from scratch if you meet install issue (e.g., the install process just stuck) or, use the portable pkg instead - this helps free up your disk space as well.
  • Try repairing your NVidia driver suite - the software provides the extra option "Change" (NOTE: It's not yet been confirmed a the time of posting.). Remember & recommendation: perform this action as the admin user; restart your system when ready. If this option does not work for you, try overinstalling NVidia by using the latest download (300 MB+) that suits your system here. Using some program downloader like IDM is recommended to save your time.

  • Uninstall WinRAR and reinstall it later. Or use other better alternatives like 7-Zip.

Good day & good luck! 

PUP Hunter PRO: Just TRYING to save the world (U) from cyber threats, A single blog post, at a time, and ONCE & FOR ALL. (A fan of Nadia_Kovacs)
Kudos0

Re: Norton Security and disc space.

PatsSoxBruins:

Any backing up should always always be done externally. There is no purpose of running a backup to the same drive. You must have at one point ran a backup with Norton. If not external drive was hooked up at the time Norton will make a partition backup on your C drive called 'Norton Drive". 

Norton will not do a partition backup. It is not designed for that. It will backup predefined file types or a custom scan you design. 

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton Security and disc space.

Well Peter I do have a Norton Backup Drive on my pc. Norton Security does and and will do this when no external drive is plugged in. When I get home I will show you a screen shot. When i ran a backup just to test it Norton created a backup drive partition. Maybe it is only a virtual partition but it is there. 

Kudos0

Re: Norton Security and disc space.

Reinstallation of these programs don't solve this issue. Only after Windows Maintenance I can see there all sizes of my programs. And Norton still have 37 Gb's, even after all reinstallations with unistall tool.

.

Kudos0

Re: Norton Security and disc space.

PatsSoxBruins:

Well Peter I do have a Norton Backup Drive on my pc. Norton Security does and and will do this when no external drive is plugged in. When I get home I will show you a screen shot. When i ran a backup just to test it Norton created a backup drive partition. Maybe it is only a virtual partition but it is there. 

Sorry. The wording in your post made it sound like Norton made a backup of a partition. 

I know that there is a Norton Backup shown in my computer. And that shows up regardless of where you store the backups. Online, network drive, or external drive.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton Security and disc space.

Have you tried using a 3rd party tool such as Geek uninstaller or Revo Uninstaller? See what they say for size. CCleaner also shows size. There is obviously something going on with your Windows and not related to Norton. Are you on Windows 10? If so you can reset your pc. It is like reformatting without all the hassle. It is impossible for Norton to take up so much disk space. 

Kudos0

Re: Norton Security and disc space.

I was planning to do a clear installation of Aniversary Update. Maybe it help me with this situation...

Kudos0

Re: Norton Security and disc space.

I installed the Windows 10 Anniversary update on 3 of my pc's. Each one had issues. Install hung. Crashed. Circle of death boot. Took me several times to finally get the update to install properly. Is Norton honestly using 36GB of space or is it that only Windows thinks that? Did you run disk cleaner using the system file clean up tab also? Did you delete "Windows.old"? Did you try a 3rd party tool to see if it showed the same usage? Did you defrag and optimize? 

Kudos0

Re: Norton Security and disc space.

I've tried to do ALL you wrote, except using 3rd party programs. Just don't like to use them. I have few bugs besides this issue with Norton, so I think clean installation would be nice to solve all of them.

Kudos0

Re: Norton Security and disc space.

Geek Uninstaller is portable. Requires no installation. Download it and see what it says for Norton disk space usage. 

http://www.geekuninstaller.com/

Kudos0

Re: Norton Security and disc space.

Vitalik

Have you tried a free utility like

TreeSize Free, the Disk Space Analyzer

which I use and which quickly analyses a hard drive and can display details down to folder level so you could run it on the specific folders you mention.

Hugh
Kudos0

Re: Norton Security and disc space.

Norton Backup Drive on my Windows 10 Laptop

Kudos0

Re: Norton Security and disc space.

PatsSoxBruins:

Geek Uninstaller is portable. Requires no installation. Download it and see what it says for Norton disk space usage. 

http://www.geekuninstaller.com/

I'm not sure which previous message you are directing your suggestion to but I'd not recommend any Uninstaller other than that provided by Norton to Windows  for uninstalling and then only if you intend to try and completely remove all traces of the produce -- certainly not for cleaning up parts of an older installation but keeping a newer one.

Bear in mind that all applications are complex and security applications especially so and only the programmers (we hope <g>) know how and why something is there!

I'll certainly have a look at Geek Uninstaller myself since I do general support elsewhere.

Myself, I use and recommend Revo Uninstaller in particular because it first offers to make a restore point and then after it first runs the uninstall module of the product you are trying to remove it then offers a series of further removal at each of which it lists on screen what it finds, makes you select what you want to delete and click on delete and then does further scans with the same check lists and manual delete before a final scan listing a whole host of other files that it has found which you can leave (for deletion on restarting?) or delete on the spot.

I see there is also a Revo Uninstaller Freeware Portable version which I've not tried.

Hugh
Kudos0

Re: Norton Security and disc space.

I recommended Geek uninstaller to use a disk space usage. Not to uninstall Norton. 

Kudos0

Re: Norton Security and disc space.

@Vitalik93: 

to fix your main issue regarding the disk usage, you can re-read the following suggestions:

1. If you don't wanna bother running the official Norton removal tool here (direct download), try: back up or move your personal settings like some customized firewall rules in the Norton Security you are using > perform the manual uninstall of NS via Control Panel > restart your machine when ready > make hidden & protected files appear temporarily by modifying the Folder Options (plz Google) > search and clear out Norton/Symantec related remains under Safe Mode > restart > get the latest build of NS here (NS-ESD-Def-22.8.0.50-EN.exe).

NOTE: Back up Registry Editor FIRST: export current registry settings/files before you make any changes to that core part of Windows.

2. As I & you mentioned before, Windows might be buggy now. One more thing, Windows 10 and/or its Anniversary Update is not ready yet. Windows-related error/bug... well, let me explain with this quotation:

Anything that happens (happened), happens.

Anything that, in happening, causes something else to happen, causes something else to happen.

Anything that, in happening, causes itself to happen again, happens again.

 Just prepare yourself ready for the worst situation: blue error and/or data loss.

(explanation: "For a couple years in the late '90s, this (blue screen from Windows 95) was essentially the desktop."; credit: cracked.com)

3. As for the aforementioned Norton Backup Drive, you can:

Select and delete a file from a backup set on the Norton Backup Drive.
(Even though, please NOTE that) Norton product does not back up the file you deleted the next time you run backup.

 And to disable the that function, try following this comment.

After all, that's a backup item, just delete it under Safe Mode.

PUP Hunter PRO: Just TRYING to save the world (U) from cyber threats, A single blog post, at a time, and ONCE & FOR ALL. (A fan of Nadia_Kovacs)
Kudos0

Re: Norton Security and disc space.

Now... @huwyngr:

I'll certainly have a look at Geek Uninstaller myself since I do general support elsewhere.

 I found this bug when I ran the said GU on my Windows 10:

Two Microsoft Visual C++ 2008 installations were labeled with Dropbox's logo. Or, this is another bug that happened Geek Uninstaller 1.4.0.88? It was just unable to guess (LOL), or locate the right information, right? 

GU did not present the right info for Microsoft Silverlight, as well.

Off-topic content

For newbies, please hit the DOWNLOAD page directly - please do NOT bother hitting any sponsored (possibly misleading, personally) ad, or you would get your Google Chrome Yahoo!ed (e.g., the below highlighted filmsmania (@ filmsmania[.]com)/hijacked, or you may even get other PUP like PCKeeper installed accidentally.

Free is quite a deceptive little sneaky one.

After all...

 There ain't no such thing as a free lunch.

Cheers! :) 

PUP Hunter PRO: Just TRYING to save the world (U) from cyber threats, A single blog post, at a time, and ONCE & FOR ALL. (A fan of Nadia_Kovacs)

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