Not what you are looking for? Ask the experts!
Norton Security and iTunes
Admin Edit: Sept 30, 2015: We have released the 188.8.131.52 product update (Announcement) which contains FIX for this iTunes issue. Those of you who have applied the HOTFIX manually should revert those changes ASAP before running Live Update that downloads the 22.5.4 patch. Simply remove the new files you added, and rename the .old files back to their original name.
Admin Edit sept 28, 2015: Those of you who have applied the hotfix manually should revert those changes ASAP. Simply remove the new files you added, and rename the .old files back to their original name.
I have the latest version of iTunes 184.108.40.206 which was working fine with 3
iPods. I then replaced Norton Internet security 21.0 on my windows 7 laptop
with Norton security (that's all it's called) and now iTunes freezes when I
connect an iPod. I sometimes get the error message that “the ipod cannot be
synced the disk is not available” iTunes will not shut down until I disconnect
the iPod, and eject it in My Computer.
I have uninstalled Norton security and all works fine, when I reinstall norton
the problem returns. I have also uninstalled and reinstalled iTunes but to no
I contacted Norton, who carried out a remote connection to my laptop but after
several hours and several attempts by the technicians (and me losing the will
to live) I gave up.
I have tried this on a second laptop with the same version of iTunes and Norton
Security and I am having the same problem.
Has anyone encountered this?