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Kudos0

Norton Security auto-select

If in the firewall settings disable auto management programm...

When new programm request network connection... appears warning and I allow or disallow network activity this programm.

BUT! When I move avay after 60 seconds Norton automatic select defaults rule!!! This is very bad for me. How disable this timer?

Sorry bad english...

Replies

Kudos0

Re: Norton Security auto-select

R U referring to APC  Automatic Program Control.  Did you remember to click Apply.
The Smart Firewall is very smart and is usually left at Default. 
Please post back if I do not understand your issue.
Please advise Norton product with version number

Kudos0

Re: Norton Security auto-select

If APC is in off state, for each connection attempt, the popup can come in asking for authorization. Manual control of programs can lead to higher amount of popups. If you trust the program, add it to the exception options which will allow it to have unrestricted (less popups) usage of network resources. It is recommended to turn on Automatic Program Control. Is there any specific reason for you're switching it off?
regards, CV | There is no ONE TOUCH KEY to security . Be alert and vigilant. . | Always have a Backup Plan!
Kudos0

Re: Norton Security auto-select

Hi Nikhil_CV
Since the OP states Norton Security.   I wouldn't know what the Settings are. 

Kudos0

Re: Norton Security auto-select

bjm_, NS-TW-22.0.0-EN-US.exe

Kudos0

Re: Norton Security auto-select

 If Im not at the computer program receive allow to connect to the Internet. How to remove this timer?

mirror img: http://s10.postimg.org/6agtsbz2x/Untitled_1.jpg

Kudos0

Re: Norton Security auto-select

 If Im not at the computer program receive allow to connect to the Internet. How to remove this timer?

You can't remove or disable this timer. The only option you have is the stop timer link. This is a new "feature" (much more an annoyance)  in NS/NSB.

Kudos0

Re: Norton Security auto-select

EDIT  answer below

Kudos0

Re: Norton Security auto-select

You can't remove or disable this timer. The only option you have is the stop timer link. This is a new "feature" (much more an annoyance)  in NS/NSB.

 If I away from the computer...I don't stop timer... Norton transformed in "good" robot,  which all permit.

How can use this firewall? This is not firewall.

Kudos0

Re: Norton Security auto-select

f I away from the computer...I don't stop timer... Norton transformed in "good" robot,  which all permit.

How can use this firewall? This is not firewall.

 I can only say this: This new NS product is just as good as this new "forum".

Kudos2 Stats

Re: Norton Security auto-select

This certainly needs to be looked at by Symantec. IF the user selected MANUAL CONTROL the default answer should always be NO to any pop up unanswered by the user.

Maybe there could be exceptions set for really known and trusted programs but, as firewall security goes, the default should always be Don't allow unless the user says yes (when on manual) or the program has a really known trusted status.

In the picture posted by the OP it clearly should DENYaccess since it is classifying the program as "unknown" if t he default answer was set to allow, then you CANNOT REALLY TRUST THIS FIREWALL AT ALL!!

Kudos6 Stats

Re: Norton Security auto-select

I concur that if you need manual control, Norton should leave decision to you.. But remember Norton is only taking a temporary decision in your absence. And Norton will also block temporarily if we are totally sure the application is bad and should not have network communication.

We will definitely take your inputs and fine tune the new feature.. One way I am thinking is to disable timer when APC is off. It will appear only when APC is ON and for unproven programs

~Mohan

Kudos0

Re: Norton Security auto-select

This is the only thing stopping from moving Norton Security.

Waiting....thanx.

Kudos0

Re: Norton Security auto-select

Dear Mohan,

Unfortunately the timer is there even if the APC is off. I just renewed my NIS licence and got this new NS app.

I probably understand the business logic behind dumbing down products (widen the demographic), but seriously the majority of people buying your software aren't freaking housewives. You're not Apple and (at least used to) have a reputation to uphold. This timer bullshit needs to be patched. Please.

P.S. And by the way, very nice job on informing users that NIS was discontinued! I clicked 'renew' in NIS and it took me to Norton online store. I purchased the NS key (there were only two options: NS and 'NS + cloud storage' smth), entered it in NIS and it told me that the key is invalid - would I like to renew NIS or download NS? And if you click on 'NIS renew' it again takes you to the same online store page with two NS options. I was like, huh?? What the hell is NS?!! Missed the name difference the first time due to sheer similarity. Then I had to go online and finally get 'NIS discontinuation' answer from some 3rd party website. Geez..

Kudos0

Re: Norton Security auto-select

iNeegma:
I was like, huh?? What the hell is NS?!! Missed the name difference the first time due to sheer similarity. Then I had to go online and finally get 'NIS discontinuation' answer from some 3rd party website. Geez..

You may subscribe to Norton Product Update Announcements to be kept up to date with goings on.   Since you just purchased NS.  If NS does not satisfy you may request refund within 60 days of purchase and switch back.  Once you add your remaining days.  You may not switch back.   Need info or how to ~ here are Product Manuals
Usually, a good Idea to Trial a product before buying.  NS / NSBU was / is available for Trial. 

Kudos0

Re: Norton Security auto-select

bjm_:

You may subscribe to Norton Product Update Announcements to be kept up to date with goings on.

Thank you, I may of course. I also may expect a company website to have explanation about an over-decade-old product on the replacement product page and/or a popup window of a similar nature in the discontinued product itself (which is ALWAYS connected to the Internet).

bjm_:

If NS does not satisfy you may request refund within 60 days of purchase and switch back.

Switch where? To an expired NIS key? The NS does satisfy me (basically the same product with a bit different interface) except for the default action timer feature. Thank you again for making your time replying to my post but why would you even suggest that? Where did you see I hate your new stuff gimme my money back? It's actually more like Been using your app for years, love it, but why did you add that feature?

bjm_:

Usually, a good Idea to Trial a product before buying.

Agree. But for me nothing was changing about the NIS since at least 2007 (every 2 years I was just renewing the license) and the new NS naming is quite similar to the old one.. I just didn't pay enough attention. You're right. Totally my fault. Silly me. Been using the software for years with email product notifications turned off and I should be punished for that.

Kudos0

Re: Norton Security auto-select

I hear ya' loud and clear.  FWIW the Community Home page proudly renders Announcements Blog.  As to switch...I should have wrote switch to a product that will satisfy.
When I Reply to posts all day sometimes posts start to meld together and I may have been tired at the time.  My apology.  As to 100% MoneyBack.  The new feature applies to VPP as the 60 day was always available.  So, Norton added free Virus Protection Plan to NS and purchases after Sept 23, 2014. Release date of NS.
What am I missing...I try to do my best.  If my best does not satisfy...others will chime in. 

What is Norton Virus Protection Promise?
I have Norton Virus Protection Promise and I think I am infected

Mohan replied to your issue.  What more would you like the Community to do.  I'm on the clock.  So, my aim is to help all members to the extent of my abilities.
As to email notification via your user account (if that is what you reference) for porduct updates and such.  I have email notifications on and never received a word about NS or EOA for Legacy products.  I submitted Feedback on the lacking communication.  I guess it got lost in the mail. 

Over 2 U

Kudos0

Re: Norton Security auto-select

Same issue here.

If I had known this I would not have purchased it.

I need a product that really allows manual and in no way makes decisions for me when I'm not in front of the computer.

Is there a way to uninstall and get a refund? I just installed it a couple of days ago.

Kudos0

Re: Norton Security auto-select

Kudos0

Re: Norton Security auto-select

Soon?

Kudos0

Re: Norton Security auto-select

Any feedback on solving this design flaw?

This makes the firewall a NON-Firewall ie. useless.

Why is this not being taken as a serious issue????

Kudos0

Re: Norton Security auto-select

DigitalDeath:  Why is this not being taken as a serious issue????

Maybe not enough irate voices.   Symantec did comment...Permalink issue appears under review.  

Kudos1 Stats

Re: Norton Security auto-select

Well there is an irate voice here. I messaged mohankumar_dv  to see if he had any idea if this issue is going to be resolved or not a few days ago and I haven't gotten a reply from him.

Does anyone know an alternative similar to the old Norton firewall that does not take the decisions for you when in manual mode?

Who are Norton's competitors when it comes to the firewall programs? Any good ones? I  need to switch firewalls quick.

What a shame I've been a Norton customer for decades literally from the Norton Tools and Norton Utilities from Peter Norton days back in 1982 and this stupid flaw will force me to change. We have a ton of computers using Norton but this is a deal killer for us. I'm so disappointed and annoyed that this is forcing us to switch.

Kudos0

Re: Norton Security auto-select

DigitalDeath:

Well there is an irate voice here. I messaged mohankumar_dv  to see if he had any idea if this issue is going to be resolved or not a few days ago and I haven't gotten a reply from him.  We have a ton of computers using Norton but this is a deal killer for us. I'm so disappointed and annoyed that this is forcing us to switch.

I will try to bring your concern to Mod.   New offerings NS / NSwBU appear to have the unacceptable design flaw.   A ton of computers should raise some attention.  I sincerely hope so !

Kudos0

Re: Norton Security auto-select

Hello

Please remember that this is a holiday time of the year. Replies from the Norton staff will be slower now. Is there any reason why you don't have the Smart Firewall on the default setting so that it sets the programs automatically to have internet allowance if needed.? If you have some special programs that you want to create rules for, you can still do that in this Firewall. The programs have to be safe though.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Norton Security auto-select

Posted: 23-Sep-2014

What is the difference between automatic firewall mode from manual? I limit access various programm updater / send statistics.

They are safe, but I do not need the update certain programs and send any information.
I do not want any rules created automatically.

Sorry sorry my english...

Kudos2 Stats

Re: Norton Security auto-select

"Is there any reason why you don't have the Smart Firewall on the default setting so that it sets the programs automatically to have internet allowance if needed.?"

I keep getting asked that question and it annoys me to a great extent that people feel the right to ask it.

The reasons for people to not want this feature is none of your concern and it shouldn't. Not all users are dumb that need to be held by the hand and told what to do. That should be enough of a reason to allow power users to select what connects and what doesn't connect. I understand that the default should be like that for the majority of users that are not familiar enough to be able to make a decision but for instance if a programs connects to the internet and downloads and installs a new version via an automatic updater without it being vetted first it can be a major problem for us. There are programs that send feedback with private info or usage statistics that should not be allowed. Some programs send user hardware configuration info making pinpointing entry weakness points easier to spot.  Other programs have vulnerabilities themselves that are exploited and used by port scanners to inject malware into exposed computers via those third party program vulnerabilities. The number of reasons is so large that I can't believe people actually ask that question.

Kudos0

Re: Norton Security auto-select

Hello

Just turn off the updater.  If you are using Norton Security, there is a Start up Manager. With the Start up Manager, you can turn off the parts of programs which you don't want to run. You can find this under Performance ----> Startup Manager. You can turn off statistics also.in the program.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.
Kudos1 Stats

Re: Norton Security auto-select

DigitalDeath:  I note another attempt to raise Mod to your concerns.  

Kudos0

Re: Norton Security auto-select

floplot:

Hello

Just turn off the updater.  If you are using Norton Security, there is a Start up Manager. With the Start up Manager, you can turn off the parts of programs which you don't want to run. You can find this under Performance ----> Startup Manager. You can turn off statistics also.in the program.

 I'm about other programs. Every day, look no whether to add unnecessary rules?? What is this nonsense?

The timer must remove or default-select - Block once.

Kudos1 Stats

Re: Norton Security auto-select

DigitalDeath:
for instance if a programs connects to the internet and downloads and installs a new version via an automatic updater without it being vetted first it can be a major problem for us. There are programs that send feedback with private info or usage statistics that should not be allowed. Some programs send user hardware configuration info making pinpointing entry weakness points easier to spot.  Other programs have vulnerabilities themselves that are exploited and used by port scanners to inject malware into exposed computers via those third party program vulnerabilities. The number of reasons is so large that I can't believe people actually ask that question.

I am not sure that installing untrustworthy programs on a PC and then trying to hobble them with firewall rules is the best way to deal with the problem.  That's like inviting a burglar into your home and then trying to keep him from leaving.  The real point though, is that with Symantec's extensive database of trusted and untrusted programs, the Smart Firewall actually has more information available to determine what should be allowed or blocked than most users themselves will ever have.  Sure, the decision will be based on maliciousness, and not whether a legitimate program is simply doing something that is stated in its EULA which the user may not happen to agree with - but that is an issue more properly handled in other ways than firewall configuration, such as by disabling automatic updates in the programs themselves.  Smart firewalls are a significant advance in providing network protection for all users, but if one still insists on having "complete control," it may not be the firewall that you should be using.

Kudos1 Stats

Re: Norton Security auto-select

SevereK:
floplot:  I'm about other programs. Every day, look no whether to add unnecessary rules?? What is this nonsense?  The timer must remove or default-select - Block once.

Uninformed users post issues when veering away from APC.  So, APC is recommended as appropriate for all.  I do understand your need for granularity.  For user program control.   I run APC ~ I do have APC set to Aggressive.   I also run a whitelist anti executable for app control.  There are a number of viable AntiExecutable apps available.

Kudos1 Stats

Re: Norton Security auto-select

SendOfJive:
DigitalDeath:
for instance if a programs connects to the internet and downloads and installs a new version via an automatic updater without it being vetted first it can be a major problem for us. There are programs that send feedback with private info or usage statistics that should not be allowed. Some programs send user hardware configuration info making pinpointing entry weakness points easier to spot.  Other programs have vulnerabilities themselves that are exploited and used by port scanners to inject malware into exposed computers via those third party program vulnerabilities. The number of reasons is so large that I can't believe people actually ask that question.

I am not sure that installing untrustworthy programs on a PC and then trying to hobble them with firewall rules is the best way to deal with the problem.  That's like inviting a burglar into your home and then trying to keep him from leaving.  The real point though, is that with Symantec's extensive database of trusted and untrusted programs, the Smart Firewall actually has more information available to determine what should be allowed or blocked than most users themselves will ever have.  Sure, the decision will be based on maliciousness, and not whether a legitimate program is simply doing something that is stated in its EULA which the user may not happen to agree with - but that is an issue more properly handled in other ways than firewall configuration, such as by disabling automatic updates in the programs themselves.  Smart firewalls are a significant advance in providing network protection for all users, but if one still insists on having "complete control," it may not be the firewall that you should be using.

 This is decision by user.

If there is a manual control - unacceptable decision in the case, if the user away from the computer.

It is a pity that such a good product is transformed into a product for housewives.

Kudos0

Re: Norton Security auto-select

bjm_:
SevereK:
floplot:  I'm about other programs. Every day, look no whether to add unnecessary rules?? What is this nonsense?  The timer must remove or default-select - Block once.

Uninformed users post issues when veering away from APC.  So, APC is recommended as appropriate for all.  I do understand your need for granularity.  For user program control.   I run APC ~ I do have APC set to Aggressive.   I also run a whitelist anti executable for app control.  There are a number of viable AntiExecutable apps available.

When you select this option, Norton Internet Security does not alert you for any outbound traffic irrespective of the reputation of the program (Norton Trusted, Good, Unproven, Poor, or Bad). Norton Internet Security automatically takes decisions on the outbound traffic.

Grac....

For example - adobe updater. Very trusted reputation, but I do not want to allow access...

Kudos2 Stats

Re: Norton Security auto-select

SevereK:
bjm_:

For example - adobe updater. Very trusted reputation, but I do not want to allow access...

Agree !   Even trusted apps I prefer to manually update and set app to my preference.  Agree ! 

Kudos0

Re: Norton Security auto-select

Agree also. That's why I turn off automatic updates for most programs. I do that with the programs themselves and not with firewalls. A few programs I allow automatic updates.  Programs like Adobe flash player, shockwave player, reader,  Java. Even windows updates, I have set to let me know when they are available.. But with win 7, I'm always checking by myself for updates..

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.
Kudos1 Stats

Re: Norton Security auto-select

floplot:

Agree also. That's why I turn off automatic updates for most programs. I do that with the programs themselves and not with firewalls. A few programs I allow automatic updates.  Programs like Adobe flash player, shockwave player, reader,  Java. Even windows updates, I have set to let me know when they are available.. But with win 7, I'm always checking by myself for updates..

Some programs send statistics. Some programs have 3-5 .exe file. To send statisctic or received update can called another .exe file from subdirectory or from appdata. I have no desire after installation find all .exe files programm and manual add block rule any network activity .

Kudos2 Stats

Re: Norton Security auto-select

Some of the replies here give me headaches. They don't even understand the risks. I feel like doing a face-palm gesture when I read them. I'm not here to educated the uneducated about computer security. I'm here to get answers to a delicate problem that is forcing us to do a major switch to a different competitor product on many computers if not resolved. If you don't understand why we need that it's not relevant the important matter is for the Norton guys to understand that not every user is a housewife like posted by SevereK that's what this post is about. Your opinions on the matter of why we need this feature are again irrelevant and will not make people like me go like "OK I guess now that I read it in an internet forum I will allow programs to decide whether to connect or not by themselves".

We need an answer to the need for the feature to be switchable to off by the user why? just because some educated computer people know better than allowing that to be an automated process and prefer to do it themselves so please keep your opinions about the reason to allow it to yourself this is not what this thread is about. If you want open another thread The topic is how to turn it off and why is Norton forcing it to be like that so stay on the topic.

Kudos1 Stats

Re: Norton Security auto-select

DigitalDeath:  Will try again to rouse attention.    Please open a trouble ticket via Chat with Norton Support to document issue.   Request CaseID remain open and request elevation as ongoing unresolved issue and request call back from Support Manager. 

As we are a user to user Community our reach may be somewhat limited. 

Kudos0

Re: Norton Security auto-select

DigitalDeath

I'm sorry.  Norton Support can be a royal PITA sometimes.  My caveat re Support. ~  Not Satisfied.  Try Again.

But, I have time on my hands.  Support has made me so mad at times.  I wanted to reach into the screen and pull his head out so I could spit in his face.   They don't understand anything other than their rigid play book. 

Kudos1 Stats

Re: Norton Security auto-select

​I chatted with an agent name Mark. After 10 minutes of standard boilerplate answers that demonstrated he wasn't even paying attention to the question I sent him the link to the image posted above and even after that he kept trying to acces my computer remotely. He didn't even understand that the product was working properly and that it was a request to be able to turn the timer off. I spent a lot of time and the guy didn't even understand the problem. He flatly refused to elevate it because I wouldn't allow him to access my computer remotely which by itself proves he didn't even understand what I was trying to ask for. The case number is [Removed] in case you can do something about it. After that interaction I lost faith in them already. I also contacted them via phone and sent email to nortonmanagers@support01.norton.com

[Admin Edit: Masking case ID & Support Numbers]

Kudos0

Re: Norton Security auto-select

What are you asking Norton Support to do about this? 
 

Kudos1 Stats

Re: Norton Security auto-select

One ideas ... add firewall mode...work with existing rules... all request, for which there are no rules, block.

Kudos0

Re: Norton Security auto-select

Support won't be able to help there. You can submit it in the Product Suggestions forum.

https://community.norton.com/en/forums/product-suggestions

Windows 10 Home X 64 Norton Security Premium Current
Kudos4 Stats

Re: Norton Security auto-select

Everyone,

Norton is for solving this issue. We will update the forum after a definite plan is available.

Kudos0

Re: Norton Security auto-select

mohankumar_dv:

Everyone,   Norton is for solving this issue. We will update the forum after a definite plan is available.

 

Kudos0

Re: Norton Security auto-select

SendOfJive:  What are you asking Norton Support to do about this?

Support can log the issue with an open CaseID as an ongoing unresolved. 

Kudos0

Re: Norton Security auto-select

F4E:

Support won't be able to help there. You can submit it in the Product Suggestions forum.

Support can log the issue with an open CaseID as an ongoing unresolved. 

Kudos0

Re: Norton Security auto-select

bjm_:
SendOfJive:  What are you asking Norton Support to do about this?

Support can log the issue with an open CaseID as an ongoing unresolved. 

The product development team already acknowledged the issue, which is a design decision, not a product defect.

Kudos0

Re: Norton Security auto-select

SendOfJive:
bjm_:
SendOfJive:  What are you asking Norton Support to do about this?

Support can log the issue with an open CaseID as an ongoing unresolved.   The product development team already acknowledged the issue, which is a design decision, not a product defect.

Acknowledged after being reported and banging drums.   The Community is visited by a fraction of Norton users.  Support imo is a venue for all users to connect with Norton.  What ever the issue.   An issue classification is in the eye of the user.   I view Timer as a defect to the functioning of NS.  Apparently, others hold that same view. 
User A may think Timer is broken.  User B may not know how to implement Timer option.   Only those that participate here would be in the know regarding Timer. 
Support is my venue to communicate with Norton.   Issues reported here and Issues reported via Support.  What's the downside ?

Kudos1 Stats

Re: Norton Security auto-select

bjm_:
  What's the downside ?

Live support is not an insignificant expense to a company.  Taking time away from support agents, who could be assisting users with immediate problems, solely to call attention to a complaint that has already been acknowledged by the responsible team, seems to me like a good way to increase the price of a product without contributing anything meaningful towards resolving an issue that is already being addressed.  As an earlier post indicated, support agents are really not accustomed to escalating issues that involve a product that is working correctly.

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