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Kudos0

Norton Security With Backup makes me re-log into the entire suite when I open the vault.

I just installed NORTON SECURITY WITH BACKUP two weeks ago to replace Norton 360. The last few days, when I click to open the vault, it makes me sign into NORTON SECURITY itself before giving me a sign in screen for the Vault. In the past, it just gave me the vault sign in screen, so I have to sign in twice. This makes me question if SECURITY is automatically on until I try to use the vault. Plus, the double sign in everytime is annoying.


Any suggestions?

Replies

Kudos0

Re: Norton Security With Backup makes me re-log into the entire suite when I open the vault.

Hi admike55,

Have a look at the upper right hand corner of the main page of your NSBU. Does it say Sign In or does it say Hello with your name?

That actually signifies that you are signed into your Norton Account if it displays your name, and all that should be required is your Vault password.  If it is Sign In then you must sign into your Norton Account prior to signing into your Vault.  Now with that said, it has nothing to do with your Norton functioning correctly- you are protected without having your name there.  I usually check the Norton Icon in the system Tray (by the clock) and as long as I see the green checkmark on the icon - I know Norton protection is at work.

Let us know if this helps.

Kudos0

Re: Norton Security With Backup makes me re-log into the entire suite when I open the vault.

Thanks for the reply. It tells me to sign in, creating an extra step to get the vault open. I'll keep an eye out for the Green Checkmark.  I'm just curious why it is now requiring a two-step vault sign in, since the first sign in doesn't open the vault, I have to then repeat the sign in on the vault screen.

Again, thank you.

Kudos0

Re: Norton Security With Backup makes me re-log into the entire suite when I open the vault.

Hello

Sign in on top of the program. Then see if there is a place that says remember my password. If there is, then put in your password for your Norton Account and see if that stays open.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit 1903 Norton Core Security Plus 22.19.8.65 Core Firmware 288 Chrome latest version.
Kudos0

Re: Norton Security With Backup makes me re-log into the entire suite when I open the vault.

floplot - doesn't work that way - there is no remember - it does it automatically. 

admike55, please sign in at the top of you main page.  Now when you restart/reboot, that should remain with your name showing and you logged into your Norton Account thru the reboot.  when you restart/reboot and your  name is still there it is working as it should be, and all you need to do is Open your vault and enter your Vault password.

Try it and see if it works as it is supposed.

Kudos0

Re: Norton Security With Backup makes me re-log into the entire suite when I open the vault.

Thanks for the suggestions.

Yank, the Norton main screen already shows me signed in. Norton had me uninstall and reinstall it and it still makes me do the extra steps. It's not a major annoyance, but it is a couple of extra steps that I haven't had to do before.

Thanks again all. I'm still working to figure this out.

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