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Kudos0

Norton Security Bug or what???

I started to worry about my security suite last week when the Bradford Agent didn’t allow me to connect to my university network because I don't have a security suite!! I checked that with the technical support there and they verified that I have my windows up to date, and my Norton definition up to date too!!  I run many tests and scans and nothing found, I run NPE too and nothing found, even if there too much suspicious activity like the slow computer, too many connections, strange processes running . Despite of all this, I decided to keep Norton Security and renounce in connection at my campus for the moment! But this last two days, the Norton Security is hardly putting me upset and making me waste my time in fixing it rather than doing something interesting. The screen shots speak by themselves.  Here a small description of those problems:

  • At the beginning, I got an error on Norton, my first reaction was to go to seek support through the application windows, and as always a connection is established to Norton servers and the error is quickly fixed, and asked for a reboot, what I did.
  • I don’t remember if it was the 3039, 69632 error I get first or another one.
  • A short time after the reboot, the Norton tray icon gets its red cross, and when opening the Norton windows it says “you are protected”!!! The fix button appears shortly and then disappears from the interface.
  • After a reboot a window popped up to tell me that my trail license is expired and asking me to reactivate my product, even ID is on the main interface with a hello behind it, another windows asks me to log in my Norton account for the activation when I clicked the “activate now” button!!!
  • I tried the auto fix and after the scan it told me that “They did not find any issue with Norton security”….  Even the tray icon has its big red cross, some component of the suite are turned off and I can't turn them on, even if I am an admin, the identity safe not working correctly especially on Norton website, where I have to type my credentials to get in manually!!
  • Inside my account, I have my computer online with a big mention at risk and my key which isn’t a trial and other old ones expired, that I tried to uninstall maybe they are conflicting with the new one, the operation took so long….24 after I get back into my account and it still uninstalling!!
  • I googled the 3039, 69632 error for a solution and downloaded the Norton Remove and Reinstall which failed to detect any Norton Product to automatically upgrade.
  • I uninstalled completely the suite and searched for all leftover files registry keys and cleaned them.
  • I tried to reinstall the identity safe to get access in my account and get the software, but it crashed my laptop at the moment of signing in!!
  • I removed it once my computer rebooted and installed Microsoft Security Essential and it founds a security threat at the first scan!! BrowserModifier:win32/DefaultTab (Trojan.ADH.2 for Symantec) as did Emsisoft Emergency Kit with another one related to the safe identity.

Replies

Kudos0

Re: Norton Security Bug or what???

Hi,
Sorry to hear that you are being troubled by Norton Security. Since there is no much description about the error in the kb articles (from this context, it may be due to conflicts with something in your machine like Bradford Agent, if its a software for accessing resources like that of VPN ) and Norton remove and re-install tool failed, next step will be to clean install Norton Security.

But before that, since some infection was caught by MSE/EEK, I recommend you to check your system for any possible infection at any ONE free malware removal forums and ensure your machine is clean.
That may take a bit of time.

After that process, download the following tools / software :
1)Norton Removal Tool
2) Removal tool for MSE
3)Ccleaner
4)Norton Security

Then uninstall MSE and Bradford Agent from control panel/programs and features.
>Run the instructions to completely remove MSE mentioned in step 2.
> Run Norton Removal Tool
Restart when prompted at any step.
> Run 'cleaner' option of Ccleaner after choosing to remove temporary files, prefetch data (keep other settings intact)
> Restart your machine and run the downloaded NS Setup.
Then register your copy, manually perform live updates and install the patches if any. Also, make sure remote management setting is turned on in Settings/ Administrative settings. See : Turning on or turning off Remote Management
> Verify if the problem is solved. Then reinstall Bradford Agent and check again.


Since you are an Norton Identity Safe user, please back up your credentials in .csv and .dat formats before any course of action.
If you had any other security software installed on this machine before Norton Security (NS), please let us know and wait for further instructions before executing the steps mentioned to be followed after checking your machine for any possible infection.
regards, CV | There is no ONE TOUCH KEY to security . Be alert and vigilant. . | Always have a Backup Plan!
Kudos0

Re: Norton Security Bug or what???

hi Nikhil_CV

Thanks for your answer, and sorry to be so late to get back to you, but your computer security isn't at it's top, it's better to avoid going online.

I already did all this and scanned my computer with many tools and online services, Malwarebytes, Hitmanpro, Eset Online scanner.... and nothing, reinstalled Norton Security, as always every thing is Ok!! but I am not sure..... after what I saw from Norton Security!! I did an boot recovery disk (from a compromised computer mine!!! ) and did a full scan and nothing...! Now I am looking to get the DVD of Norton Security  from Norton and used it! I guess that it's the best way to get a clean recovery disk.....

For the administrative management, since I am the only one using this laptop, I already deactivated it, on reinforced it somewhat the security measure of using it through the LSP management tool in windows.

I didn't find any trace of the Bradford agent on my computer, I just run it once when trying to connect to the campus network! I know that it's used in colleges for many reasons and that's an other discussion, the only thing I didn't like is when he told me that I don't have an antivirus on my computer.......I don't know may be it's a conflict with Norton Security!!!?? 

Kudos0

Re: Norton Security Bug or what???

Hi Aksel,

Thanks for your small description in ten points, but know that you can insert your pictures in the text (write, copy your image as before, and continue writing), because as I cannot see well your pictures and their number is less than your ten points, it makes me the work harder.

I begin with 2 questions: Since when do you have Norton Security?

And the next question is: Since when do you have problems ?

It appears to me obvious that if you install Norton Security on a compromised computer, the product cannot work properly...

Next, it seems from your screenshots, that you are on Windows 7 (with a Vista presentation of Windows button). If that is true, do you have verified the compatibility of the latest Norton Product with that Windows ?

It is here: http://fr.norton.com/norton-security-antivirus -the product seems to be compatible... if you have at least the first Microsoft service pack (SP1) for Windows 7 installed.

-Next question: Do you have many applications installed ? If no, I advice you to re-install properly your Windows, and then Norton Security.

Then... begin your Norton Security utilisation with a first complete scan. Even if you installation is proper, this may let Norton Security to consider proper files, and scan more quickly the next time - when you'll have problems if any.

And, as you guessed, you should not make a rescue disk once the computer is corrupted. So make it just after you proper installation of Windows and Norton, and remind to use a backup mobile hard disk.

Kudos0

Re: Norton Security Bug or what???

Hello

Have you gone to one of the recommended free malware removal sites that were recommended? When you have a malware problem, trying to clean it by yourself and using all sorts of tools on your own, only makes it worse. The first step in getting Norton Security to work properly is to have a clean computer with no malware in it. Also, only 1 security program should be installed in it. If there is another one, one of them has to be removed in the proper way with the removal tool from the other vendor. Once you have confirmed you have accomplished this, then we can continue. Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Norton Security Bug or what???

Hi aksel,
Thanks for your reply.
But I am confused of whether the issue is still occuring or your machine is safe and sound now. Will you please confirm that?
Sorry for the concern.


Again, from what you have mentioned, you wont be able to purchase a CD/DVD for Norton Security because Norton/Symantec has stopped providing a backup static copy of their product starting with Norton Security. Thats due to the fact that right from the moment it is out to packing, it starts to become outdated and another is to become more greener.
You will be able to download the latest version of your pre-activated product from Norton product management account at manage.norton.com until the subscription expires.
As with respect to recovery tools, NBRT is expected to create the program iso/live disc / live flash drive that must be used as soon as possible after it is created.

As floplot mentioned, unless you are an expert in handling infection issues/trained for it, we dont appreciate the use of automated tools to heal the infection, just to be sure you are safe.
regards, CV | There is no ONE TOUCH KEY to security . Be alert and vigilant. . | Always have a Backup Plan!
Kudos0

Re: Norton Security Bug or what???

greetings everyone, thanks for your answers, sorry if I am late to comeback to you....

@ Bohr-oppenheimer

I switched to Norton Security from Norton Internet Security, that I was using since 2011, in last December, the program was running well, and telling me everyday that my computer is clean and I am protected, but now I am in doubt about this affirmation!!

The problem started in the first days of February, but I experienced something before that and called the support about it, it happened after a windows update, I have my name on the main interface window but Identity safe is asking me to log in my vault and locked me out from all my passwords..... and I guess that Norton Security is storing my passwords also online somewhere in the cloud, which will help to implement solutions like ID safe for mobile.....

Installing a security suite in a compromised system  must be an achievement, because all security suite that do what they claim they are made to, won't install on system without an initial check up.

For the vista start on a windows seven I just discovered this!! I don't know about this, I get a genuine windows 7 pro 64bits according to the people who sold me the machine, to msinfo32, to Microsoft website and many other software, and I installed  the sp1.

unfortunately  I have a lot of application installed, and doing an installation of windows will be a real project.... it will be better to get a new HDD and Windows Copy.... a new laptop.

sorry for the pics and the presentation, I must have forgotten all what I know with this problem!! and i hate when I don't know what's going on on my my laptop...

@floplot

I already did all that staff, I have some knowledge using Malwarebytes, Spybot SD, Hitmanpro, Gmer, hijack this, FRST, NPE, NBRT ..... and online scanners.

According to Norton Security full scan, I have No malware or virus in my machine and it's working fine... but as I said earlier I have a lot of doubt about this.....

@Nikhil_cv

I miss the time when you get a CD the antivirus software and use it in such desperate situation!! I guess they are just offering this the first time you make your purchase!

The machine is up and running, and safe according to Norton Security.... But the curiosity to know why, how this happened and if someone else got a problem like this one is getting bigger and bigger.

thanks for your help.

Kudos0

Re: Norton Security Bug or what???

For the vista start on a windows seven I just discovered this!! I don't know about this, I get a genuine windows 7 pro 64bits according to the people who sold me the machine, to msinfo32, to Microsoft website and many other software, and I installed  the sp1.

unfortunately  I have a lot of application installed, and doing an installation of windows will be a real project.... it will be better to get a new HDD and Windows Copy.... a new laptop.

sorry for the pics and the presentation, I must have forgotten all what I know with this problem!! and i hate when I don't know what's going on on my my laptop...

Hello

What do you mean about the vista start on a windows seven? 

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NSBU 22.17.0.183 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Norton Security Bug or what???

Hi Floplot,

We are only talking about a question of presentation (native Windows Vista button is larger than the bar (Windows 7 native button is the same width as the bar), but the launched applications have a better icons management in Windows 7 (as on Mac OS X if you want), as the icons are smaller). This question was only to determine which was the Windows version, knowing really a 7 with some "Vista presentation"... and not the reverse.

-Hi Aksel,

I am not sure that the installation of a security suite make any initial check, knowing: before its installation. As if it did, it would make the installation as a futile or useless process, as you could guess. The deeper reason is the "medium management". Until a security suite is not installed (i.e.: before installation), the suite cannot acte as the suite it is. Respectively, once installed on a compromised computer, we totally can expect a bad work, as precisely the suite could not make a cleaning before its installation...

1/3) I think your are really on a good way, to search for the disk version of the security suite.

As the medium is first separated (distinct) from the hard disk, and its work deeply managed thank to the BIOS, yes, in this case, you are let to make a cleaning during the boot. For this, you shall boot ont the disk version of Norton. This is the only way to operate an "initial cleaning before installation". Of course, the disk version is not (not automatically) furnished with the download. If the purchase of the disk version was as easy and immediate as the download, I would only recommend this.

The download version is only to prevent some future infection, and represent an immediate access to the preventive security. In your case, give a priority to the disk version. You'll have to re-purchase this physical version of Norton, as it is not included in the download (obviously). You can find this material version of Norton in most of the computer shops (and this is sure: Norton is a US product). Moreover, Norton was always classified as one of the (three) best security solutions of an independent comparative (av-comparatives.org), until last years (I believe: before Symantec faced some attacks, because since this event, Norton did not figure anymore in this independent comparative, and I find this independent organism as severe, if it is for this reason).

(I think Norton is the best product, because it mention the right options in the right places - and the right usage is the primordial step of security. But as they produce the best product, the enterprise was punctually the target of hackers. There is also some geo-political causes, but I avoid to develop them here, as they are obvious.)

Norton is a precursor anti-virus - but also, one of the eminences of Symantec, admitted publicly that the anti-virus was not ever an ultimate security. This was a truth already recognized by many, including me (and my uncle's computer). So it was time to declare it. Faced to it, the automatic inclusion of a firewall is a good new.

(Remaining conceptual, it is sufficient for a developed malware to work as it:

"If the anti-virus does not simulate your behavior, so work as a malware, but if you are analyzed by the antivirus, work normally". Once this considered, it is surely harder to implement this behavior, fortunately.)

2/3)The other way, is to boot with your Windows disk, and restore the system before february (see the boot options, you have the one I describe), but in this case, you'll lost all your new modifications (file modifications, and new files) from februrary to this day - so do this if you cannot operate any other way. And the restauration process can be pretty long. On a medium computer and with many new files, count easily 1 hour and 30 minutes; sometimes several hours...

3/3) Before this second option, maybe try a register cleaner. Adw Cleaner (not concurrent to Norton - they work specifically). Effectively, I suspect that your cascading problems are symptomatic of a rotten rooted .dll. Maybe the simple CCleaner is sufficient.

Best regards.

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