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Kudos0

Norton Security Crashes

On one of my windows 7 PCs, Norton Security has been crashing without fail. The crash happens when I click on the security tab to display the scan, live update, etc. options. I have removed and reinstalled many, many times, but I can't shake the problem.

At the same time, I had an outdated Norton One on the computer which I uninstalled as I think it stopped Norton Security from even starting. The uninstall crashed my computer and I had to use a system restore point. Now, there's a blank square for where the icon used to be on my taskbar, and I can't remove it. So I'm thinking this may be somehow linked to the Norton Security problem. 

I'm dumbfounded as to what the fix is. This has happened before rarely if the machine had been off for a long time, but the remove and reinstall tool always fixed it. I'll call the company soon, but things like this are a bit difficult to get fixed over the phone. Any help here would be greatly appreciated.

Thank you.

Replies

Kudos0

Re: Norton Security Crashes

Hi, tigerluver. It may be that your Norton product has been corrupted, during the multiple uninstalls.

Have you been using the Norton Remove and Reinstall Tool,? as that's normally the one we suggest for a clean reinstall.

However, to remove it properly, you may want to use the Norton Removal Tool, which is more thorough.

https://www.norton.com/nrt

If the program is still showing in Control Panel/Programs and Features, uninstall from there reboot, and then use the NRT.

You can download a fresh pre activated copy from your Norton Account.

Run Live Update after, until no more are found. Let us know how you go.

Windows 10 Home X 64 Norton Security Premium Latest Version
Kudos0

Re: Norton Security Crashes

I have been using the RnR tool.

I followed your advice and used a complete removal tool and reinstalled, but the problem persists. The white box where Norton One's icon used to be on the toolbar is still there as well. I'm worried as Norton glitching like this could put my CPU at risk.

Kudos0

Re: Norton Security Crashes

Hello

By any chance are you using an encryption product like True Crypt?

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.19.8.65 Core Firmware 282 Chrome latest version.
Kudos0

Re: Norton Security Crashes

No, I do not have any encryption products installed. Will it help if I add the picture of the white box on my toolbar?

Kudos0

Re: Norton Security Crashes

Hello tigerluver

Yes, it would help to see a picture of the problem.  Here are the directions for posting a screenshot here.

https://community.norton.com/en/forums/how-post-image-forums-0

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.19.8.65 Core Firmware 282 Chrome latest version.

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