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Kudos0

Norton Security (De Luxe) Error Message

Hi,

I need some help. For about a week or so, and nearly every time when starting my lap top (running Windows 8.1), I'm getting an error message from explorer.exe saying it can't find "procedurestartaddress_crtCreateSymbolicLinkW in DLL file C:\Program Files (x86)\Norton Security\Engine64\22.5.5.15\MSVCP110.dll.". ReStarting the computer usually takes care of the error message (sometimes it takes 2 re-starts), but still leaves me wondering if NS is working as it should. Anyone got any idea what's going on and how do I fix it?

Thanks in advance.

Regards.

Replies

Accepted Solution
Kudos1 Stats

Re: Norton Security (De Luxe) Error Message

The first thing I would try is the Norton Remove and Reinstall Tool.  This will uninstall your current copy and install a fresh new copy of Norton.  Be sure to read the Before you begin section.

Once your new copy of Norton is installed remember to run Live Update, restarting where required, until no more updates are available.

Please let us know how you get on.

Thanks.

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: Norton Security (De Luxe) Error Message

Howdy Krusty,

Thanks for the help.

I just ran the NRnR and the freshly installed NS works thus far. Unfortunally I've been called out of town on business and don't have the time to "play around" to see if the problem I had is gone, but I'll check back with a report ASAP.

Thanks again!

Kudos0

Re: Norton Security (De Luxe) Error Message

Hi,

After a couple of days running the re-installed NS, it seems the problem I had is gone, so I call it solved.

Thanks again!

Kudos0

Re: Norton Security (De Luxe) Error Message

Great!  Thanks for letting us know.

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: Norton Security (De Luxe) Error Message

Norton software has been re- installation is needed. No solution.
When starting up pictures through Adobe Bridge , the following message : Bridge.exe - entry point not found
Can access procedural _crtCreateSymbolicLinkW not found in DLL C: \ Program Files (x86) \ Norton360 \ engine64 \ 22.5.5.15 \ MSVCP110.dll
This also happens when I start Adobe Bridge directly
On the Internet, found the solution.
The file MSVCP110.dll standing in windows / system32 replaced by the MSVCP110.dll file from C: \ Program Files (x86) \ Norton360 \ engine64 \ 22.5.5.15 \ MSVCP110.dll
The file in Windows was older.
Kudos0

Re: Norton Security (De Luxe) Error Message

Frank

Doing the reinstall of your Norton product probably took care of replacing the file in Windows/system32

Things happen. Export/Backup your Norton Password Manager data.

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