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Kudos0

Norton Security Deluxe blacked out and flashing

Whenever I attempt to open Norton Security it opens fine but then once I attempt to select anything it blacks out most of its interface and while finally getting a scan to work the interface suddenly begins flickering and flashing. I have tried live update to make sure it is up to date and have restarted several times, also when I click get support it says that nothing is wrong? I would appreciate if anyone has a solution to this or at least let me know if this has happened to anyone else, thanks.

Replies

Kudos0

Re: Norton Security Deluxe blacked out and flashing

AS you are on Win 10, have you disabled the Fast Startup feature? If you use Windows 8/8.1 or 10, there can be an issue with the Fast Start feature.. See more information here.

Display problems often indicate a need to check graphics drivers. Check your computer manufacturer, or the graphics manufacturer to see if there are newer drivers available.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton Security Deluxe blacked out and flashing

Sorry for the late response. Appreciate the options but none of those help, my graphics drivers are up to date and turning off fast startup has no effect. Everything else on my computer runs fine, its only norton itself flickering and blacking out. It makes me wonder if its even working correctly. Iv also tried to uninstall norton and reinstall and the problems still occur...

Kudos0

Re: Norton Security Deluxe blacked out and flashing

There is another thread that seems to cover your issue. There is no definitive solution there, but some ideas to try. If you post there, we can keep all users with this problem in one place.

see   https://community.norton.com/en/forums/norton-internet-security-window-f...

Things happen. Export/Backup your Norton Password Manager data.
Accepted Solution
Kudos2 Stats

Re: Norton Security Deluxe blacked out and flashing

It seems I found the problem by trial and error finally. I had to manage settings in my graphics card and apparently for whatever reason norton doesn't want to cooperate, so once I set it to specifically use the integrated card instead, after a restart, works perfect. Im not sure why it all the sudden doesn't work with my nvidia card considering iv used norton for years but something changed. I appreciate the help all the same.

Kudos0

Re: Norton Security Deluxe blacked out and flashing

@J..309: 

I set it to specifically use the integrated card instead, after a restart, works perfect. 

Or, you can re-read the following old thread@ https://forums.geforce.com/default/topic/474668/issue-with-nvidia-258-96...

Sorry, there is nothing perfect.

As for Nvidia driver, you can try erasing those OLD version of Vulkan Run Time Libraries from your computer -just keep the most recent installation.

it may be required eventually in new games/graphical applications

Personally, they are unwelcome foistware/PUP, if you do not play video games.

PUP Hunter PRO: Just TRYING to save the world (U) from cyber threats, A single blog post, at a time, and ONCE & FOR ALL. (A fan of Nadia_Kovacs)
Kudos0

Re: Norton Security Deluxe blacked out and flashing

Juice_309:

It seems I found the problem by trial and error finally. I had to manage settings in my graphics card and apparently for whatever reason norton doesn't want to cooperate, so once I set it to specifically use the integrated card instead, after a restart, works perfect. Im not sure why it all the sudden doesn't work with my nvidia card considering iv used norton for years but something changed. I appreciate the help all the same.

Good find. It had to have something to do with display drivers/settings. 

Others have seen issues with these hybrid graphics machines, and it can take a while to figure out how to fix.

Can you mark your post as the solution so others can find it if they have the same problem? Click on Mark as Solution at the bottom of your post beside the Reply link.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton Security Deluxe blacked out and flashing

I had the same exact issue. Seems there is an graphic problem with NSS and NS 22.7 and Nvidia drivers. 

Kudos0

Re: Norton Security Deluxe blacked out and flashing

This is NOT the issue. 

Kudos0

Re: Norton Security Deluxe blacked out and flashing

At least there is more than 2 of us with this issue. It definitely was not there with previous versions. I even went back to the OE Nvidia drivers my laptop came with. Still the same issue. 

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