• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

Kudos0

Norton Security - Did not Update Firefox Toolbar

Today when I was booting my computer I found that Norton ran into a install error for unknown reason. I don't know if it has to due with the patch so Norton Repair AI told me to use the Norton Removal Tool and re-install Norton Security. I looked up the forum to see what happen and there was patch recently to update the toolbar for Firefox. I checked my version 22.0.1.14 which matches the following post about the update.  The Firefox toolbar is still 2015.0.0.76 instead of the one in the post of 2015.1.0.21.

So I don't know if it is patch error or something wrong with Norton Security Again that I might need to Removal and install.

~I am still at a lost who I really am but by going deep into the jungles I can unlock my secret past.Sony VAIO VPCF136FM; Windows 10 Professional x64; 8 GB RAM; Intel i7 Quad (1st Gen) @ 1.73 GHz (Boast to 2.83 GHz) Norton Security - Stopped Running since v22.5.2.15

Replies

Kudos0

Re: Norton Security - Did not Update Firefox Toolbar

Hi maxknux,

First of all, please run LiveUpdate and see if it will present you with another Patch.

If you look at the update you provided a link for , it was edited this morning ( 9 something CDST).  I am curious if that was close to the time that you booted up?  That edit in fact changed the information pertaining to the Norton Toolbar update from not being available for version 22.0 to being available.  Just curious if you got caught up in the updating of the server?

I am not on NS yet, so I will leave additional suggestions to those who are.

Kudos0

Re: Norton Security - Did not Update Firefox Toolbar

Nope, LiveUpdate just shows I am up to date and no patch is present. Um The Norton mishap started around 10:30 AM EST or 10:45 AM EST.

Another thing is usually Norton 360 would prompt me to Close Outlook and BTstack.exe (Turn off Bluetooth) before patch but Norton Security did not do that so I don't know.

~I am still at a lost who I really am but by going deep into the jungles I can unlock my secret past.Sony VAIO VPCF136FM; Windows 10 Professional x64; 8 GB RAM; Intel i7 Quad (1st Gen) @ 1.73 GHz (Boast to 2.83 GHz) Norton Security - Stopped Running since v22.5.2.15
Kudos0

Re: Norton Security - Did not Update Firefox Toolbar

The turn off BT Stack.exe and Close Outlook is what would be required to be closed prior to applying the Patch using the "Apply Now" option.  If you select later - it dos it on Reboot/restart.

Have you in fact uninstalled, rebooted, ran the Norton removal Tool and reinstalled yet?  I would think that could not hurt anything.  Be sure to run LiveUpdate afterwards and see if the Patch is downloaded again.

BTW - here is a copy/pasted of the edit of the Product announcement - Edited: 14-Oct-2014 | 9:13AM • Please remember this is CDST - an hour behind you on the East Coast - so the time frame is close.

Kudos0

Re: Norton Security - Did not Update Firefox Toolbar

Um, I don't know. I am thinking I give up on it until the next patch. I personally don't use Firefox that much after using Internet Explorer 11.

What I am saying is that Norton Security does not put a safeguard like Norton 360 that says you should shut down these programs before the patch is applied. I think it is something that Symantec should put back in their Norton Security Product. I don't think I want remove and install again. I will probably think about it later.

~I am still at a lost who I really am but by going deep into the jungles I can unlock my secret past.Sony VAIO VPCF136FM; Windows 10 Professional x64; 8 GB RAM; Intel i7 Quad (1st Gen) @ 1.73 GHz (Boast to 2.83 GHz) Norton Security - Stopped Running since v22.5.2.15
Kudos0

Re: Norton Security - Did not Update Firefox Toolbar

Okay, I took the plunge and used the Norton Removal Tool and reinstalled it. I ran the Liveupdate and this time I choose later instead of now as I usually do. I rebooted the Laptop and I still get the same results. The Firefox Toolbar is not updated and still 2015.0.0.76.

I don't know but I think there is problem in updating the Toolbar for Firefox.

~I am still at a lost who I really am but by going deep into the jungles I can unlock my secret past.Sony VAIO VPCF136FM; Windows 10 Professional x64; 8 GB RAM; Intel i7 Quad (1st Gen) @ 1.73 GHz (Boast to 2.83 GHz) Norton Security - Stopped Running since v22.5.2.15
Kudos0

Re: Norton Security - Did not Update Firefox Toolbar

I see you are on win 8.1 - are you doing a complete reboot or using the quick (hybrid shutdown) restart?

http://www.howtohaven.com/system/how-to-shutdown-windows-8.shtml

Kudos0

Re: Norton Security - Did not Update Firefox Toolbar

I did a system restart. I did not do a shutdown and then turn on the computer.

Anyway I think it is confirmed it is Bug in Norton Security. The reason is I did not have the problem with Norton 360 when patching.

I am just comparing the two products using the Same Laptop. This is correct I have Windows 8.1. I do hope Symantec fix the problem.

~I am still at a lost who I really am but by going deep into the jungles I can unlock my secret past.Sony VAIO VPCF136FM; Windows 10 Professional x64; 8 GB RAM; Intel i7 Quad (1st Gen) @ 1.73 GHz (Boast to 2.83 GHz) Norton Security - Stopped Running since v22.5.2.15
Accepted Solution
Kudos0

Re: Norton Security - Did not Update Firefox Toolbar

On October 18, I had another Norton installation Error which I contacted Norton Support. All they did was delete the temp and prefetch files. so today I found out that Norton Toolbar for Firefox is updated and now works with Firefox 33.

~I am still at a lost who I really am but by going deep into the jungles I can unlock my secret past.Sony VAIO VPCF136FM; Windows 10 Professional x64; 8 GB RAM; Intel i7 Quad (1st Gen) @ 1.73 GHz (Boast to 2.83 GHz) Norton Security - Stopped Running since v22.5.2.15
Kudos0

Re: Norton Security - Did not Update Firefox Toolbar

https://community.norton.com/forums/did-not-receive-latest-ff-33-toolbar...

i told this Toolbar Update Problem since days , but there is no reaction , iam sure that this is not a Problem on my side !

The Liveupdate working properly , today there was a Download NS Engine 22.0.2.17 .

But no FF Toolbar Patch 2015.1.0.21. for Firefox 33.

My wish is very small , that Symantec wakes up and write , Where is that Firefox Patch ?

Kudos0

Re: Norton Security - Did not Update Firefox Toolbar

@yank

After today´s complete Upgrade to NS 22.0.2.17 via Liveupdate this Firefox33 Toolbar version 2015.1.0.21 is now working properly and in Chrome38 also. 

this Information was missing in the Toolbar Announcement from Mohan_G , means there is no Download to FF33 Toolbar with Norton Security, Norton Security with Backup 22.0.1.14 .

Kudos0

Re: Norton Security - Did not Update Firefox Toolbar

After today´s complete Upgrade to NS 22.0.2.17 via Liveupdate this Firefox33 Toolbar version 2015.1.0.21 is now working properly and in Chrome38 also. 

this Information was missing in the Toolbar Announcement from Mohan_G , means there is no Download to FF33 Toolbar with Norton Security, Norton Security with Backup 22.0.1.14 .

Firefox 33 Toolbar version should be 2015.1.0.24 not  version 2015.1.0.21. (with NS 22.0.2.17).

Regards,

This thread is closed from further comment. Please visit the forum to start a new thread.