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Kudos1 Stats

Norton Security Identity Safe in Windows 8

I have a MS SurfacePro 3 with Norton Security installed. The Identity Safe function works fine in Internet Explorer or Firefox when I'm in Windows 7 mode. However, when I'm in Windows 8 [actually 8.1] mode I can't seem to find Identity Safe, nor does it seem to function [as I can't find it].

How can I find/open Identity Safe when I'm in Windows 8 format?

Replies

Kudos0

Re: Norton Security Identity Safe in Windows 8

Help me understand. Does the Surface Pro 3 have a dual boot feature? Or is it like XP mode for Win 7?

Did you install NS while in Win 7 mode? You may have to install again while in Win 8 mode.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton Security Identity Safe in Windows 8

SurfacePro 3 allows you to switch back & forth between W7 & W8 at a slide of the finger.

I installed NS from an online download while using the Internet Explorer format in W7.

I'm curious if Identity Safe just not appearing on the W8 Internet Explorer screen due to a needed settings adjustment. Maybe I just don't know how to make the Norton Toolbar appear in the W8 version of Internet Explorer. If the toolbar was visible then maybe Identity Safe [vault] would also be visible. The Norton toolbar IS visible & fully functional in W7 IE

I think finding the Norton toolbar & making it visible in the W8 IE screen  is the key to resolving the problem.

The rest of NS seems to be working with W8. I have also tried looking under "Favorites" and "Bookmarks" in W8 internet explorer & can't find it there.

Kudos0

Re: Norton Security Identity Safe in Windows 8

You would look under Add Ons in Internet Explorer for the Norton Toolbar.

Does Norton Security show up in the Win 8 side?

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton Security Identity Safe in Windows 8

I think the answer to your question is "yes."

I went to an article entitled  "Manage add-ons in Internet Explorer" [v11] on my Surface Pro. It instructed me to tap on the W8 IEv11 icon on the taskbar on the bottom of the screen, tap on the page tools [wrench icon] and tap on "view in the desktop."

When I viewed IE in the desktop, it appears as the traditional IE looks and the Norton toolbar, along with the activated/open] Identity Safe vault is there. The Identity Safe functions properly in the "traditional" setup.

However, if I just tap on the IE v11 icon on the bottom taskbar I get the "new" version [for lack of a better phrase]  of IE. I have also modified it so that the "toolbar" [including icons of websites, etc] appears at the bottom of the screen. However, there is no Norton toolbar when IEv11 is presented in this format. Nor does Norton Identity Safe seem to be functioning here [even though it's active on the traditional screen - unless it's reverting back to W7 when it presents this traditional screen] because if I open a website that that requires a user name and password, Identity Safe does not put that information onto the website.

According to Norton, Norton Security should be fully functional in W8 with IEv11.

This is the enigma.

Kudos0

Re: Norton Security Identity Safe in Windows 8

Hi senseigk,

Please switch to the Win 8 side to do the following:

Not familiar with switching from Win 7 to Win 8, but in Win 7, there is a COG Icon in the upper right hand corner of the browser - just under the RED X to close the browser.  Please left click and then select Manage Add-ons, select Toolbars and Extensions, then look under the Symantec Section for Norton Toolbar.  Make sure it is Enabled.  If it is, then select View on the Menu Bar (Menu Bar has options such as File, Edit, View, Favorites etc),then select Toolbars and  ensure there is a checkmark in front of Norton Toolbar - if not place a check there. You may have to restart your browser.

Please let us know how that goes.

<EDIT>  Just curious with this dual (win 7/Win 8) setup, do you have to run Windows Update on both operating system?  Or are they done automatically?

Kudos0

Re: Norton Security Identity Safe in Windows 8

I think you're asking me to do the same thing that "peterweb" suggested I do. Please read my response. The Norton toolbar is enabled, functions, & appears on the traditional IE v11 screen. If you're not familiar with W8 [& I have a long way to go], I'm not sure if the "traditional" IE screen causes the computer to switch to W7 or if it's still in W8. However, if I tap on the IE icon when the computer is in W8 I get a totally different screen for IE. However, once on that screen I do have the option of seeing IE in a traditional screen. However, as I said before, I don't know if I'm in W7 or W8 at that point. What I do know is that if I'm in W8 & click on the W8 IE icon, the Norton toolbar does not appear -- or function in that view.

To answer your question about Windows Update, albeit a convoluted answer, I believe all updating is to WIndows 8, but Windows 8 allows for W7 backups as well as W7 & W8 can flipflop back & forth at the slide of a finger. I know the computer has run some updates, but I've never checked to see if they were W7 or W8. Since the computer can use both OS interchangeably, I would assume updating to both is done automatically.

Kudos0

Re: Norton Security Identity Safe in Windows 8

Again, not familiar with this particular setup. Is the Win 8 64 bit by any chance? If so, that would explain why you are having difficulty with the version of IE you are starting. 64 bit browsers are not supported at this time (except for Chrome I believe).

When you View in the Desktop, I believe that starts the 32 bit version of IE, (or it disables some 64 bit functionality) thus allowing the Toolbar functionality.

I do not use Win 8, so maybe a Win 8 user can confirm this for us.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton Security Identity Safe in Windows 8

Also not familiar with W7 / W8 switching.  

When you may be in W8 Internet Explorer 11.  Check Internet Options Advanced.  Under Security look for Enable 64 bit processes for Enhanced Protected Mode*.  If found...you are in IE11 under W8 because 64bit processes for EPM was introduced with W8

If you go to Internet Options Advanced and only find Enable Enhanced Protected Mode* you're under W7 IE11

While in Advanced look for Enable third party browser extensions* under Browsing.  Toolbar need that Enabled

Toolbar is fully functional IE11 W8 64bit with EPM and 64bit processes for EPM Enabled

<< In 64-bit Windows 8.1, the Internet Explorer 11 (IE11) browser frame process (both “modern UI” and Desktop) runs 64-bit. However, for compatibility with plug-ins, IE11 on the desktop runs 32-bit tab processes by default.

Just because IE is running from the C:\Program Files (x86) folder, then that doesn't mean it's 32-bit in Windows 8. >>

Kudos0

Re: Norton Security Identity Safe in Windows 8

Based on the above comments by bjm_ that "Enable 764-bit processes . . ." is listed under Security in Advanced Options, it appears that I am in W8 using IE11, even though I have moved from the Desktop to W8 via MS Outlook. Again, when I am in this mode [W8] I do have access to the Norton Security toolbar and it is fully functional. However, if I go to the W8 IE11 icon directly & open it, I get the W8 IE screen, which does not show the Norton Security toolbar, even though I do have other toolbars listed at the bottom of the screen. Nor does Norton Identity Safe seem to be working in this mode. Although I really appreciate all the help it seems that the help is in the "diagnostic mode", which is ok. However, all the diagnostics are coming up as they're supposed to be to indicate that I'm in W8 in IE11. I would like to get Norton Identity Safe functioning when I go directly to IE in W8 without going through the "desktop", directly by clicking the IE button/app --- if it can be done. Is there any way to get directly to Norton support?
Kudos0

Re: Norton Security Identity Safe in Windows 8

All I can offer re W8 ...is that from Program Files and / or Program Files (x86) ~ IE11 opens with Toolbar.

So, even if you somehow created a shortcut for each.  You land in the same place. 

Toolbar and Identity Protection are 32 and 64bit.   NVP is Disabled 32 and Incompatible 64bit

Not in front of W7 to comment re W7 and not in front of a Surface Pro to comment.   Something happens when you separate the keyboard.  What ~ IDK

Kudos0

Re: Norton Security Identity Safe in Windows 8

senseigk,

I'm not sure if this has been covered in the detailed messages above but on my system with Windows 7 and Windows 8 dual booted I have to install Norton (in my case NIS) in each system.

So if you only installed in 7 that would explain why you don't see Identity Safe there (or any other part of Norton)

I don't know how the Surface 3 handles this but even if 8 is in a Virtual Machine under 7 Norton have certainly said that each OS needs Norton installed .... and I believe this to be true for other security applications not just Norton.

Hugh
Kudos0

Re: Norton Security Identity Safe in Windows 8

Thanks Hugh

That is what I was eluding to when I asked above -- Does Norton Security show up in the Win 8 side? I was trying to see if indeed NS had been installed in the Win 8 side.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton Security Identity Safe in Windows 8

Peter,

I see that now.

It will be interesting to know more since it's the first I've heard of a "switch" between two OS's or that Surface Pro 3's were special in this respect. I have to reboot to switch between OS's but for me that's a different meaning of the word "switch" <s>

I did find this:

Surface Pro 3: the ultimate tips and tricks guide  

Slide to shot down Surface Pro 3

You can shutdown Windows 8.x in a number of ways, but there yet another way, simply press and hold the power button for about 3-4 seconds, and instead of Windows shut downing directly, you’ll be prompted to perform the “Slide to shut down your PC” gesture.

but that seems a little different.

Hugh
Kudos0

Re: Norton Security Identity Safe in Windows 8

Don't know if this applies...
In order to get Toolbar to show in Chrome Desktop.  I launched Chrome in W8 Mode then launched in W8 Desktop Mode.   Surprise to me.  Toolbar showed.  
If I have a W7 Mode....it's news to me.   Closest I come to W7 is Classic Shell

Kudos0

Re: Norton Security Identity Safe in Windows 8

bjm_:

Don't know if this applies...
In order to get Toolbar to show in Chrome Desktop.  I launched Chrome in W8 Mode then launched in W8 Desktop Mode.   Surprise to me.  Toolbar showed.  
If I have a W7 Mode....it's news to me.   Closest I come to W7 is Classic Shell

Good point -- I think the Win 7 mode referred to by senseigk is the Desktop mode you can toggle to and from with the WINKEY or possibly by some finger gesture if you have a touchscreen which I don't.  It's not a dual boot system.

Hugh
Kudos0

Re: Norton Security Identity Safe in Windows 8

I do seem to be gaining some insights from the above discussions that maybe helpful. One question I do have for bjm_ pertains to your.comment that you launched Chrome in W8 mode and then in W8 Desktop mode. What is the visual difference on the screen? I'm trying to pick up bits and pieces of info so I can come up with something applicable so please indulge me.

FYI, the Norton Toolbar appears in all 3 (IE, Firefox & Chrome) & I believe all the desktop modes are W8. But that is not the issue. What I am trying to find out is if there is a way for the Norton toolbar to be visible at the bottom of the page, as are the other apps, recent websites, etc., when the IE icon/app which is an inherent part of the W8.1 setup of thru Surface Pro is opened? In this IE setup the info that normally appears at the top of the IE screen is at the bottom but with icons rather than just names (W8 format?). Hope I'm explaining myself well enough here.

Kudos0

Re: Norton Security Identity Safe in Windows 8

senseigk:

 What is the visual difference on the screen? I'm trying to pick up bits and pieces of info so I can come up with something applicable so please indulge me.

Chrome > Settings > Relaunch "Chrome in W8 mode" ~ Toolbar is a no show.   Taskbar is solid dark blue with just a few Chrome Icons left side.   Chrome > Settings > Relaunch "Chrome on the desktop".   Chrome opens with Taskbar it's usual transparent color and all my shortcuts left and right side (clock, speaker etc.) and Toolbar shows.  Just an observation that I became curious about from reading your Topic. 

Firefox is preferred and primary.  So, Chrome is still a mystery to me even though I've personalized it. 

Kudos0

Re: Norton Security Identity Safe in Windows 8

Hi senseigk

Can I Install Windows 7 on Surface Pro?

senseigk: I have a MS SurfacePro 3 with Norton Security installed. The Identity Safe function works fine in Internet Explorer or Firefox when I'm in Windows 7 mode.

Windows 8 to Feature Windows 7 Mode

Is your Windows 7 mode...compatibility mode

Kudos0

Re: Norton Security Identity Safe in Windows 8

One question I do have for bjm_ pertains to your.comment that you launched Chrome in W8 mode and then in W8 Desktop mode.

sens

Could you please answer more directly the question asked directly or indirectly by several of us as to whether you have Windows 7 installed on your SurfacePro 3 in parallel with the Windows 8* that came with it or whether your reference to Windows 7 desktop was your way of referring to the Windows 8* Desktop that looks very similar to what one sees in Windows 7.

Another point to bear in mind is that the Browser that comes up from the Start Screen, where the Apps live, is not a full version of Internet Explorer and in particular may not support features such as Toolbars. The one you get from the Desktop should be the normal one but it may be possible to open the simpler version also -- I'm not sure about that but we all need to be clear what we are talking about especially since more people here have experience of Windows 7 than of Windows 8 .....

Hugh
Kudos0

Re: Norton Security Identity Safe in Windows 8

Hi senseigk

<< By default, most people will open the desktop when they sign in to their PC, but no matter what kind of device you use, you can choose to see either the desktop, the Start screen, or the Apps view when you sign in to your PC.>> http://windows.microsoft.com/en-us/windows-8/desktop-tutorial

Kudos1 Stats

Re: Norton Security Identity Safe in Windows 8

First, I want to thank everyone who provided input in an attempt to resolve this problem. I did learn a few things in the process as well - even though they didn't help me resolve the problem.

I finally decided to get in touch with the MS SurfacePro tech support today & explain the problem. The tech support was very professional although they were initially stuck as well because I was the first person [?] to present this problem.

To make a long story short here's the solution. It appears that the "modern" IE11 in the Surface Pro 3 will not accept "outside toolbars"; only the ones that are in the Surface Pro 3 programming itself. So, if you want to have the Norton toolbar working in W8.1 with IE11, you need to go to the "traditional"  IE browser shell. [Yes, you're still in W8.1 using IE11.] The Norton toolbar also works in Chrome and Firefox with no problems.

Sure was a long way around for a simple solution. As the tech told me, this problem might be resolved by the time the W10 comes out.


BTW: The tech also advised me not to download the current "in development" version of W10 as many customers seem to be having problems with it. So wait until MS has a final W10 operating system before you download.

Kudos0

Re: Norton Security Identity Safe in Windows 8

Thanks for letting us know what the problem was.

Sounds like what cell carriers do with their proprietary OS modifications.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton Security Identity Safe in Windows 8

senseigk:

To make a long story short here's the solution. It appears that the "modern" IE11 in the Surface Pro 3 will not accept "outside toolbars"; only the ones that are in the Surface Pro 3 programming itself. So, if you want to have the Norton toolbar working in W8.1 with IE11, you need to go to the "traditional"  IE browser shell.

Q:  would Classic Shell or Start8 sort.  I mean would Classic Shell / Start8 fool Surface Pro
I installed Classic Shell from day one.  So, I never knew what would or wouldn't without Classic Shell.  So, why were you thinking W7 mode ?

Kudos0

Re: Norton Security Identity Safe in Windows 8

sens,

Thanks for passing on the information from the horse's mouth .... much better than the other end <gdrvvf >

That's what I was trying to point to in an earlier message, much later in the thread than I should have done:

Another point to bear in mind is that the Browser that comes up from the Start Screen, where the Apps live, is not a full version of Internet Explorer and in particular may not support features such as Toolbars. The one you get from the Desktop should be the normal one but it may be possible to open the simpler version also -- I'm not sure about that but we all need to be clear what we are talking about especially since more people here have experience of Windows 7 than of Windows 8 .....

And he's very right about the Windows 10 Technical Preview -- don't touch it unless you have a spare computer that you can dedicate to it. It's interesting but it would not be helpful to any Windows 8 user to install and play with it -- on the contrary because it once more changes how things work just as Windows 8 does from Windows 7.

I've taken a chance on installing Windows 10 TP B9926 as a multiboot on my main machine but I shan't do much with it ..... and it doesn't want to know my HP Laserjet 2200d which is not that old -- it is not picked up as a printer but as a device and won't let me change or use it. The first LJ listed in Driver availability is the 2500 series. 

Hugh
Kudos1 Stats

Re: Norton Security Identity Safe in Windows 8

Thanks for the additional comments. Your support and suggestions in this matter were very helpful and showed a solid background -- even when some of you asked questions.

I did  install the classic shell from day 1 as well. I was just curious as to why the "proprietary" IE on the Surface Pro 3 had limitations I didn't think it should have [& the tech was surprised too]. My persistence comes from being a school teacher and wanting all I could get for my "kids" [jr & sr high]. I'm retired now, but could never understand why many teachers just accepted what they got from the powers that be and never asked/pushed for more.

I finally went to MS tech support because I realized the problem/solution was not with Norton, but with the MS Surface Pro 3 & I should go to the horse's mouth.

Hopefully W10 will resolve this issue in some way. In the interim I will continue to use the classic shell.

Kudos1 Stats

Re: Norton Security Identity Safe in Windows 8

Sens

The proprietary browser App on Windows 8* is intended for use on small portable device and I guess to operate in a similar way to other smartphone/tablet devices with small screens so it needs to be uncluttered.

Once you toggle to the Desktop you should get the standard IE11 browser with toolbar etc. I don't have it pinned to the launch bar or whatever they call the thing at the bottom of the screen (or wherever you move it to because I have a dedicated IE key on my keyboard and my wife and I are accustomed to using that.

If you don't get the full IE on your desktop with the various menu bars you can get by right mouse clicking on a plain part, just as in Windows 7, then you might need to look at options and make sure that whatever you click on to launch the browser is pointing at the full IE11 and not at the App version.

It will probably help if you don't refer to "Windows 7 mode" since it isn't! It's the same Windows 8* operating system but with a desktop and normal icons if you want them instead of the StartScreen with tiles.

The thing that many people -- especially the older technically skilled -- seem to have missed is that Windows 8 gives you a choice so you can use the "Metro" as it used to be called but which Microsoft now call the "Modern" mode when you want to OR you can toggle to and fro between that and the more normal for most of us "Desktop" mode with familiar applications and so on.

Not identical in all cases but in most they are similar enough that only special circumstances make people upset at the changes.

And don't expect Windows 10 to be more like Windows 7 and especially the internet browser. On that Microsoft has provided IE 11 but is pushing towards a much simpler browser still! But who knows, it may all change again before Windows 10 is launched.

Hugh
Kudos0

Re: Norton Security Identity Safe in Windows 8

senseigk:

Thanks for the additional comments.

Thanks for posting Thread ~ good info....Thanks to all !!!

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