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Kudos1 Stats

Norton Security - Installation Failure

Installing Norton Security using 7.3.0f111 installer doesn't complete the installation.

1. Open SymantecRemovalTool under the installer app container to uninstall manually.

2. Reboot.

3. Open the installer app.

4. the error shows on the app window as you see the pic.

I think this log might help to solve the bug faster.

(I've checked the file "com.symantec.NortonInstaller.plist" in ~/Library/LaunchAgents/ but the file wasn't in the directory.)

(Have you ever checked the code to create the file if the file doesn't exist?)

Last login: Sat Mar 18 22:16:09 on console
iMac:~ OhMyGoshtheShithappenedAgain$ /Volumes/THISISANEXTERNALHD/Downloads/Install\ Norton\ Security/Install\ Norton\ Security.app/Contents/MacOS/Install\ Norton\ Security ; exit;
2017-03-18 22:20:47.443 Install Norton Security[717:18936] Could not initialize SymQual (Not configured with crash reporting)
2017-03-18 22:20:47.490 Install Norton Security[717:18936] Unknown class InstallBrowserExtensionsViewController in Interface Builder file at path /Volumes/THISISANEXTERNALHD/Downloads/Install Norton Security/Install Norton Security.app/Contents/Resources/en.lproj/NIS-ProductPlugin.nib.
2017-03-18 22:20:47.500 Install Norton Security[717:18936] Failed to connect (productCenterView) outlet from (NISProductPlugin) to (NSView): missing setter or instance variable
2017-03-18 22:20:47.500 Install Norton Security[717:18936] Failed to connect (progressBar) outlet from (NSViewController) to (NortonUIProgressIndicator): missing setter or instance variable
2017-03-18 22:20:47.500 Install Norton Security[717:18936] Failed to connect (progressLabel) outlet from (NSViewController) to (NortonUITextField): missing setter or instance variable
Mar 18 22:20:47  Install Norton Security[717] <Notice>: Path to Manifest:/Volumes/THISISANEXTERNALHD/Downloads/Install Norton Security/.fsd/fsdmanifest.js
Mar 18 22:20:47  Install Norton Security[717] <Notice>: Path to Manifest-Sig:/Volumes/THISISANEXTERNALHD/Downloads/Install Norton Security/.fsd/fsdmanifest-sig.txt
2017-03-18 22:20:47.650 Install Norton Security[717:18936] Unknown class InstallBrowserExtensionsViewController in Interface Builder file at path /Volumes/THISISANEXTERNALHD/Downloads/Install Norton Security/Install Norton Security.app/Contents/Resources/en.lproj/NIS-ProductPlugin.nib.
Mar 18 22:20:47  Install Norton Security[717] <Error>: -[MainWindowController loadProductPlugin]: Failure in launchAgent call... error = Error Domain=InstallErrorDomain Code=-394 (null) UserInfo={InstallErrorInformation=Error in writing the launch agent file. A higher version of the product is already installed.} Continuing
Mar 18 22:20:51  Install Norton Security[717] <Notice>: Total number of jobs to download 3
Mar 18 22:21:17  Install Norton Security[717] <Notice>: Remaining downloads:2
Mar 18 22:21:17  Install Norton Security[717] <Notice>: Remaining downloads:1
Mar 18 22:21:47  Install Norton Security[717] <Notice>: All jobs downloaded
CoreAnimation: warning, deleted thread with uncommitted CATransaction; set CA_DEBUG_TRANSACTIONS=1 in environment to log backtraces.
Mar 18 22:22:31  Install Norton Security[717] <Notice>: A package installation is complete..there are still remaining 2 packages
Mar 18 22:22:33  Install Norton Security[717] <Notice>: A package installation is complete..there are still remaining 1 packages
Mar 18 22:22:33  Install Norton Security[717] <Notice>: XPC connection invalid, releasing.
Mar 18 22:22:33  Install Norton Security[717] <Notice>: Error occurred while closing the client connection
Mar 18 22:22:33  Install Norton Security[717] <Error>: -[SymLaunchdUtils deleteLaunchAgentWithDomainName:withError:]: Error in deleting the file: /Users/OhMyGoshtheShithappenedAgain/Library/LaunchAgents/com.symantec.NortonInstaller.plist. error = Error Domain=NSCocoaErrorDomain Code=4 “com.symantec.NortonInstaller.plist” couldn’t be removed. UserInfo={NSFilePath=/Users/OhMyGoshtheShithappenedAgain/Library/LaunchAgents/com.symantec.NortonInstaller.plist, NSUserStringVariant=(
        Remove
    ), NSUnderlyingError=0x7f858b6443c0 {Error Domain=NSPOSIXErrorDomain Code=2 No such file or directory}}
Mar 18 22:22:33  Install Norton Security[717] <Error>: -[MainWindowController closingScreen:]: Deletion of launch agent failed with error = Error Domain=NSCocoaErrorDomain Code=4 “com.symantec.NortonInstaller.plist” couldn’t be removed. UserInfo={NSFilePath=/Users/OhMyGoshtheShithappenedAgain/Library/LaunchAgents/com.symantec.NortonInstaller.plist, NSUserStringVariant=(
        Remove
    ), NSUnderlyingError=0x7f858b6443c0 {Error Domain=NSPOSIXErrorDomain Code=2 No such file or directory}}. Continuing.
CoreAnimation: warning, deleted thread with uncommitted CATransaction; set CA_DEBUG_TRANSACTIONS=1 in environment to log backtraces.
CoreAnimation: warning, deleted thread with uncommitted CATransaction; set CA_DEBUG_TRANSACTIONS=1 in environment to log backtraces.
CoreAnimation: warning, deleted thread with uncommitted CATransaction; set CA_DEBUG_TRANSACTIONS=1 in environment to log backtraces.

About my Mac:

macOS Sierra 10.12.3 (16D32)

iMac (27-inch, Late 2012)

Replies

Kudos0

Re: Norton Security - Installation Failure

Same here with macOS Sierra. I thought It was only my Mac, Please help Norton Team.

I was like Installing and Reinstalling the whole day :L

Thanks,

Kudos0

Re: Norton Security - Installation Failure

Needed to reinstall Norton today, and now I'm also having this issue.

Looking into my system.log and noticed it has an issue with installing the last package (nfmavdefinitions.pkg) due to an authentication error.

Mar 20 06:49:12 Install Norton Security[13247]: Could not initialize SymQual (Not configured with crash reporting)
Mar 20 06:49:12 Install Norton Security[13247]: Path to Manifest:/Users/user/Desktop/Install Norton Security.localized/.fsd/fsdmanifest.js
Mar 20 06:49:12 Install Norton Security[13247]: Path to Manifest-Sig:/Users/user/Desktop/Install Norton Security.localized/.fsd/fsdmanifest-sig.txt
Mar 20 06:49:15 Install Norton Security[13247]: Total number of jobs to download 3
Mar 20 06:51:47 Install Norton Security[13247]: Remaining downloads:2
Mar 20 06:51:53 Install Norton Security[13247]: Remaining downloads:1
Mar 20 06:51:53 Install Norton Security[13247]: Sent OLP ping request for URL: http://lcdls.symantec.com/**url removed for privacy**
Mar 20 06:55:03 Install Norton Security[13247]: All jobs downloaded
Mar 20 06:55:10 Install Norton Security[13247]: Sent OLP ping request for URL: http://lcdls.symantec.com/**url removed for privacy**
Mar 20 06:55:34 com.symantec.SymInstallHelper[13306]: Term Status:0
Mar 20 06:55:34 Install Norton Security[13247]: A package installation is complete..there are still remaining 2 packages
Mar 20 06:55:37 com.symantec.SymInstallHelper[13306]: Term Status:0
Mar 20 06:55:37 Install Norton Security[13247]: A package installation is complete..there are still remaining 1 packages
Mar 20 06:55:37 com.symantec.SymInstallHelper[13306]: Failed to authenticate installer package at path:/Users/user/Library/Application Support/Symantec/FSD/nfmavdefinitions.pkg.
Mar 20 06:55:37 Install Norton Security[13247]: XPC connection invalid, releasing.
Mar 20 06:55:37 Install Norton Security[13247]: Error occurred while closing the client connection
Mar 20 06:55:37 com.symantec.SymInstallHelper[13306]: Received an XPC cancel request. Quitting Helpertool
Mar 20 06:55:37 com.apple.xpc.launchd[1] (com.symantec.SymInstallHelper[13306]): Service exited with abnormal code: 51

Funnily enough, because the error is with installing the definitions, you can click 'Try Later' and simply restart your Mac. Norton Security installs and will function fine, you will just need to manually activate and sign in to your Norton account, then manually run LiveUpdate to download the definitions that the original installer fails to do.

Kudos0

Re: Norton Security - Installation Failure

Additional Report

I've been in Japan for a couple of years, so I download and use the installer from Japanese Norton website as usual.

For debugging, I've downloaded the installer from Norton.com/latestnsmac tonight then I could complete the installation.

I guess some regional files haven't perfectly matched yet with new version of the core software. (hint: https://community.norton.com/en/blogs/product-update-announcements/norton-security-731-mac-now-available )

So, for about 15 days I can try out this 7.3.1, I will sit tight and put the gun down.

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