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Norton Security LiveUpdate frequently fails to complete
Long-time Norton user here but newbie to the forums. Could not find a way to e-mail the company, so have to post here. Just wanted to say that for many years now, Norton Security LiveUpdate (and, yes, after many uninstalls and reinstalls as recently as a few weeks ago, I'm sure I have the latest version of NS) *frequently* fails to complete the LiveUpdate process on my Win7 machine. It checks for updates fine, it downloads them fine, it *seems* to step through the process of applying each update fine, but then, at the end of the process, it *frequently* marks failure to complete the process, and at that point the only way to get it to successfully complete the process is to reboot and rerun the update. An occasional failure wouldn't drive me to take my time, after all these years, to provide this feedback, but, honestly, it's failing about 75% of the time, and the time required for the reboot/reupdate process is aggravating. I do have some vague understanding of the complexity of what NS needs to do to protect my machine and me, and I appreciate all the engineering effort that goes into that, but I fail to understand how the engineering for LiveUpdate has resulted in such miserably poor reliability of that one process. If there's *one* thing I'd like to see out of Norton/Symantec in the next year, it would *not* be any fancy new protection features but rather just simply improved reliability of LiveUpdate. Again, sorry I had to air this publicly, but there's just no (obvious) way to provide private non-phone-based feedback to the company (and, frankly, in another little bit of feedback, I'll note that it's not even particularly obvious how to create a new forum thread).
Larry Afrin, M.D.