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Kudos0

Norton Security for Mac is FRAUD: CRASHES

Hi,

Norton has been crashing on MacOS 10.13.x for the last half year with no resolutions (look at prior threads).

Just installed 8.1 as the previous version would constantly crash/hang/not work.

You guys are charging us for beta software written by cheap H1B labor.  Hire some real software engineers, because we paid real money for useless software.

Process:               Norton Security [3951]
Path:                  /Applications/Norton Security.app/Contents/MacOS/Norton Security
Identifier:            com.symantec.nfm
Version:               8.1.0 (230)
Code Type:             X86-64 (Native)
Parent Process:        ??? [1]
Responsible:           Norton Security [3951]
User ID:               501

Date/Time:             2018-10-17 20:40:08.394 -0700
OS Version:            Mac OS X 10.13.6 (17G65)
Report Version:        12
Anonymous UUID:        B08C546B-688D-BD3C-74F9-6F56BAE542F4

Sleep/Wake UUID:       C4456C22-6866-4CB6-8075-8AC61C330FDB

Time Awake Since Boot: 16000 seconds
Time Since Wake:       3500 seconds

System Integrity Protection: disabled

Crashed Thread:        0  Dispatch queue: com.apple.main-thread

Exception Type:        EXC_BAD_ACCESS (SIGSEGV)
Exception Codes:       KERN_INVALID_ADDRESS at 0x0000000000000080
Exception Note:        EXC_CORPSE_NOTIFY

Termination Signal:    Segmentation fault: 11
Termination Reason:    Namespace SIGNAL, Code 0xb
Terminating Process:   exc handler [0]

Used Norton Security in my company's IT department.  Will no longer use Norton Security going forward at my company.  Will no longer recommend Norton software.

UNINSTALLING and PURCHASING another product.

You guys have awful support, and worse software, shame on you for taking our money.

Paul

Replies

Kudos0

Re: Norton Security for Mac is FRAUD: CRASHES

Hello Marius. Are your systems utilizing full disc encryption? These errors " Exception Type:        EXC_BAD_ACCESS (SIGSEGV) / Exception Codes: KERN_INVALID_ADDRESS at 0x0000000000000080" have persisted since the release of Mavericks in 2015. Check FDE and see if that alleviates your issues when disabled if already in use.

https://discussions.apple.com/thread/6755076

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.379 / NCSP 22.17.0.183 / Norton Core v.278 on Android 1.93
Kudos0

Re: Norton Security for Mac is FRAUD: CRASHES

Not using any disk encryption. The crash happens every time I bring up NS 8.1 and click on the Firewall settings. This software is so buggy it's so frustrating. Paul
Kudos0

Re: Norton Security for Mac is FRAUD: CRASHES

Hello again. Did you remove the previous install with this guide before installing 8.1? Please try a removal of your install with the tool in the article then a clean restart.

Also when you got NS 8.1 did you get it from the Norton Portal per this article? Here are the release notes for NS 8.1 which indicate a fresh install is required.

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.379 / NCSP 22.17.0.183 / Norton Core v.278 on Android 1.93
Kudos1 Stats

Re: Norton Security for Mac is FRAUD: CRASHES

Hi @Marius D.,

Sorry for the inconvenience caused. Our team would like to investigate above reported Norton crash issue. Could you please provide logs and details for further investigation? I have sent you a private message with steps to collect logs. 

Sunil_GA | Norton Forums Administrator | Symantec Corporation
Kudos0

Re: Norton Security for Mac is FRAUD: CRASHES

Reproducing bug: 

Click "Customize" -> "Firewall" -> "Connection Blocking" Configuration.

MacOS: 10.13.6

How do I upload/attach the support files?  I don't see a way to attach the file here.

Do I email them to you?

Marius-Paul

Kudos0

Re: Norton Security for Mac is FRAUD: CRASHES

On top of Norton Security crashing, it's also using 100% CPU now.

PID    COMMAND      %CPU TIME     #TH   #WQ  #PORTS MEM    PURG   CMPRS  PGRP  PPID  STATE    BOOSTS              %CPU_ME %CPU_OTHRS

88     SymDaemon    71.1 87:18:51 62    14   556    83M+   0B     333M-  88    1     stuck     0[0]               0.00000 0.00000

SymDaemon is running at 80-100% of CPU making my machine run hot and reducing its lifespan...

Kudos0

Re: Norton Security for Mac is FRAUD: CRASHES

Marius. Check your inbox for the forums at the top right of the page header, for a private message if you have not done so. Reply to the message from Sunil and you should be able to see how and where he would like you to post your log files.

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.379 / NCSP 22.17.0.183 / Norton Core v.278 on Android 1.93

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