Norton Security message Coming Soon

Hi @Starfire,

Thanks for reporting this issue in Norton Community Forums. Please let us know if you are still getting "coming soon" message on Norton UI. Our team would like to gather few logs and details for further investigation. Thanks. 

Hi @Brian Molley,

Sorry for the inconvenience caused. Our team would like to capture logs and additional details for further investigation. I have sent you an private message via forum with steps for collecting logs. Please check it when you get a chance. Thanks

Hi @Brian Molley,

Our team looking into this issue. Could you please let us know the Operating system details? Are you on Windows 10 Insider build? Also, I have sent you an private message requesting few details from computer for further investigation. Please check it when you get a chance. Thanks

What version of Windows 10?   Click on Start and type winver then enter. It will give the full version number.

And below that is a series of numbers that denotes the specific version you have.

Mine shows.   version 1607 OS Build  14393.1480

That is the information we are looking for.

https://community.norton.com/en/forums/norton-security-message-coming-soon

Windows 10 OS update became available. After installing OS update Norton 360 was working again on all user accounts.

Hi @OwenAdmn, 

Thanks for reporting an issue in Norton Community Forums. Could you please provide below information? Please let us know if you encounter this issue again. 

Are you on Windows 10 Insider preview build? 

Norton product version number? 

Still facing the issue and icon doesn't always come on but still nothing works and says Coming Soon. Am I protected or should I turn off my conputer? No live updates or can't tell if there are any.

Holly

what is the status and is my computer at risk?  It appears this first started happening after a Microsoft os upgrade.  IS MY MACHINE and data at RISK?  Please answer!

I tried the Norton  remove and reinstall tool downloaded from the norton website  it failed with an error, no error code just a message it failed. It said I could remove it..manually  but it didn't give an option to reinstall.  Windows 10 home version 1703, os 15063.483.  Is may data at risk?  do I need to shut down?

Hello Holly & quotes

Please turn off Fast Startup. Turning it off helps Norton as well as other programs to work better and helps to install updates better.

Here is a link for turning off Fast Startup in Windows 10

http://www.tenforums.com/tutorials/4189-fast-startup-turn-off-windows-10-a.html 

Hope it helps. Thanks.

Hi @Linda In Phoenix, Please let us know if you encounter this issue again. Our team would like to collect logs and details for further investigation.Thanks

Hi @Linda In Phoenix,

I have sent you a message with instructions to collect and upload logs. Please let me know if you need any assistance with collecting logs. Thanks

I received the message with the link for the log gathering download.

I followed the instructions, but could not recreate the "Coming Soon" screen I've been plagued with for 2 solid days.

Just downloading the log gathering file and running it seems to have fixed the problem, at least for now.

I did go ahead and try to recreate several times.  For troubleshooting, I wish it had actually done it again for you guys.  But for me, I'm very grateful that my Norton appears to be functioning again.

Thank you.

I had already done several system restarts over 2 days, and they didn't help.

Newest update---I no longer have the "coming soon" screen, but, and I can update successfully.

But....now when I try to run any kind of scan, nothing whatsoever happens.

And, if I click on "Settings", nothing happens there either.  

So not everything is functioning as it should.

Continued assistance desired please.  Thank you!

That is the version!   22.10.0.83

So glad your people are already working on it.

Let me know if I can provide anything else.

Thank you.

Holly, you are the bomb!  Thank you.  I can now do a scan.  What a relief!!

https://community.norton.com/en/forums/norton-security-message-coming-soon

https://community.norton.com/en/forums/hot-issues-and-fixes-norton-2210083

Thanks

See the picture. NIS is going change to NS? I have installed NIS 22.10.0.83

Earlier, I posted here  about the coming soon message, I was told to restart, not shut down wait about 10 min then try it...Whatever was wrong appeared to be fix.. As of this AM its back like a bad memory.    what is going  on at Norton?  Any new news?

Now, on this one, for me anyway, switching off Fast Start actually DID cure that bit. Might be coincidence but if so the coincidence happened and fixed it on multiple laptops.

So, if you have it switched on might be worth a birl switching it off just to see...?!

Cheers,

David

I can't disagree with that! I'd get the sack if I put out a release with key upfront things so evidently broken like that. Again, evidence of highly dodgy testing and smacks of a pointy haired person determined to get a release out kind of thing.

Anyway, that fast startup thing did fix a bit of it for me so while we're waiting it's perhaps worth a go to try and switch out of Victor Meldrew mode.

Years ago I gave up with Kaspersky when it mutated into a hobby with so many things constantly breaking. Beginning to think Norton's currently going the same way. I very much hope not. They need some new pointy haired folk by the looks and a brighter Marketing department that doesn't put out stupid Coming Soon messages that make you think the product is broken. When something's working well stop "improving" it!