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Kudos0

Norton Security needs reinstall every 2 or 3 weeks

I have a reoccurring problem where Norton security fails about every 2 weeks and needs to be reinstalled after removing all files. This has happened over 10 times and I'd like to figure out the cause as its getting annoying having to do this.

The way it usually happens is that I will notice the check mark logo does not appear upon startup, then I try to launch Norton manually, sometimes it will hang there and sometimes it will open with warning messages and "fix this issue" displayed. Hitting "fix issue'" button worked once but the rest of the times I've had to do the uninstall/reinstall routine to get it back.

Notes: I do tend to leave my Mac (Mac mini Server, Mid 2011, 10 Gigs RAM, Sierra) running for long periods of time with lots of programs, sometimes days. I have noticed that quitting Safari seems to help problem reoccurrence somewhat. I also have Clamx installed which scans my incoming email, it occurred to me that it could be be a possible culprit.

I know that its possible that Im just overtaxing my little old Mac by leaving it on so long, in the past it would sometimes slow down after being left on for a few days but I would just quit some programs or restart and things would be ok again but adding the whole uninstall/reinstall routine of Norton adds hours to this task, any ideas?

Replies

Kudos0

Re: Norton Security needs reinstall every 2 or 3 weeks

Hello Stephen. Having ClamX installed alongside Norton is more than likely your culprit. Having two A/V products installed spells trouble in most cases. Remove it, reboot and allow the computer to run a bit to try and duplicate the issue. Keep in mind Norton only scans the email protocols outlined here.

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.437 / NCSP 22.17.0.183 / Norton Core v.282 on Android 1.93
Kudos0

Re: Norton Security needs reinstall every 2 or 3 weeks

Thanks for the reply but I don't see an "Email Antivirus Scan" window as described in the link provided. Is that in the PC version perhaps?

Kudos0

Re: Norton Security needs reinstall every 2 or 3 weeks

Hi @Stephen Martin 3, Can you please tell us what version of Norton Security installed on your Mac? 

Sunil_GA | Norton Forums Administrator | Symantec Corporation
Kudos0

Re: Norton Security needs reinstall every 2 or 3 weeks

Yes, it's version 7.8

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