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Kudos0

Norton Security Online Silent Mode No Longer Available

Today the option to choose Silent Mode for Norton Security Online from Quick Controls disappeared. When I go to Administrator Settings and turn Silent Mode On, Apply, and Save Changes, plus tick the Silent Mode checkbox, my settings do not persist. I am running the program as Administrator. Has this option been disabled by Norton/Comcast?

Replies

Kudos0

Re: Norton Security Online Silent Mode No Longer Available

Our resident Comcast guru  @yank may be able to shed some light on your question.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton Security Online Silent Mode No Longer Available

Thank you, will send pm.
Kudos0

Re: Norton Security Online Silent Mode No Longer Available

No need. My @ yank will notify him. And any info he gives will help others coming here for the same issue.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton Security Online Silent Mode No Longer Available

First of all thanks to Musical Gym,peterweb and Imacri or pointing me in the direction of this post and sorry for being a bit late getting to it (it's hard to catch up after a 9 day vacation).

I am running Comcast Norton Security Online (NSO) on a WIN 7 system.  Norton was just recently updated to 22.18.0.222 on WIN 7 Systems - but remained at 22.18.0.213 on WIN 10 systems.

Magical Gym:

  1. What is your operating system?
  2. If WIN 7, have you received the update to 22.18.0.222?
  3. My Quick Controls still show the Silent Mode Box which I can select to enable Silent Mode and the Administrative Settings option follows (gets enabled), as well as the Norton Tray Icon's circle changing from Yellow to Gray.
  4. When I uncheck the Silent Mode Box in Quick Controls, the Silent Mode setting in Administrative Settings reverts to OFF (the default setting), and the Norton Tray Icon returns to a Yellow circle.
  5. If I change the Silent Mode Setting in Administrative Settings from Off to On or Vice-versa, the check Box in Quick Controls also changes as well as the color of the Norton Tray Icon.

I'll be awaiting your response, as everything is working correctly on my WIN 7 NSO system.

Kudos0

Re: Norton Security Online Silent Mode No Longer Available

Thanks for reply. I'm on Win 8.1.
Kudos0

Re: Norton Security Online Silent Mode No Longer Available

Have you run LiveUpdate manually a few times, restarting as necessary, until no updates are available. Then restart again. 

If you use Windows 8/8.1 or 10, there can be an issue with the Windows Fast Startup feature.. See more information here.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton Security Online Silent Mode No Longer Available

I ran Live Update, downloaded and installed updates. Checked again, no updates available. Restarted pc. Norton icon is no longer showing on Task Bar. Checked Process Explorer and Norton Security is running. I don't use Fast Startup feature.
Kudos0

Re: Norton Security Online Silent Mode No Longer Available

Restart again, maybe twice. Norton Product announcements recently have added this information about the update process.

This patch is ONLY available via LiveUpdate, and is being released in a phased manner. You may need to run LiveUpdate and reboot a few times before your product is completely updated to the latest version.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton Security Online Silent Mode No Longer Available

thanks
Kudos0

Re: Norton Security Online Silent Mode No Longer Available

Did that help with your issues?

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton Security Online Silent Mode No Longer Available

I'll post back if/when resolved. I may wait for Norton and see if future update fixes it. Original issue persists. New issue (tray/taskbar icon missing altogether). Temp fix (pin .exe to taskbar).
Accepted Solution
Kudos2 Stats

Re: Norton Security Online Silent Mode No Longer Available

First, many thanks for all the help with the issue(s). I ran the Norton Remove and Reinstall program which fixed them. All back to normal now. Thanks again.
Kudos1 Stats

Re: Norton Security Online Silent Mode No Longer Available

You are welcome. Thanks for posting back.

We like to use reinstall as a last resort. But sometimes that is what is needed.

Glad you got it working.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton Security Online Silent Mode No Longer Available

thanks Peter

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