• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

This forum thread needs a solution.
Kudos0

Norton Security Premium with Backup

When I login to my Norton account and go the the Services tab, there is a link under Norton Security Premium to "Access your on-line backup files".  When I click on that link, however, it takes me to an old page related to the Norton 360 product, which, of course, I no longer have.  Where are the online backup files from the new product?  By the way, there is also no option for me to purge the old N360 files via the on-line portal.

Replies

Kudos0

Re: Norton Security Premium with Backup

No there isn't a way to purge files from an old backup online, that apparently is a feature only in the seperate paid version of backup (yet surely the NS w/BU users HAVE paid for the backup service Norton!) I have 3 backups online 2 of which are old backups left behind after an uninstall but I cannot delete them & they don't appear under Norton Cloud.

Virginia/Twilight Princess. Windows 10 Pro 64bit, iPhone X, iPad Pro 9.7".
Kudos0

Re: Norton Security Premium with Backup

You can purge your old files from your 360 or your Norton Security with Backup. Click on Backup Sets from the main screen. Then on the Manage Backup Sets page, click on the Where tab. Choose the Secure Online Storage. At the bottom right, click on Delete Backed up Files link. On the next page, choose which old backup set you want to remove. Then if you are sure you want to remove all the files from that backup set, just click the first box at the top of the list to select all files in that backup set. Then click OK and all files in that backup will be deleted, freeing up your online storage allowance.


|



Things happen. Export/Backup your Norton Password Manager data.

This thread is closed from further comment. Please visit the forum to start a new thread.