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Kudos0

Norton Security Premium Upgrade

Anyone else having this problem?

I was running NS Deluxe for 5 devices until this morning when I noticed the "FREE" upgrade to NS Premium, after running the upgrade install I had numerous failures with "items" on the graphical interface having no response.

Very hard to locate a forum thread on this subject, when I did find the thread I had to follow the procedure multiple times to get Norton Version 22.9.1.12 to appear to function normally, (still not convinced that it is 100%)

Unable to launch Norton from the task bar and the "Install folder" shows as "Empty"

After running NRnR (Norton Remove and Reinstall) more than twice and running "Update" 3 times all the patches and updates now appear to be working! 

More than 4 hours of downtime due too the patches and rebooting process having to run multiple times!

File Attachment: 

Replies

Kudos1 Stats

Re: Norton Security Premium Upgrade

Where did you notice this 'Free upgrade to NS Premium'? Was it a pop up, or an email?.

The issues with the Graphs has been reported to Norton and they are working on it.

Things happen. Export/Backup your Norton Password Manager data.
Accepted Solution
Kudos0

Re: Norton Security Premium Upgrade

The offer to upgrade was a popup when I signed in. Offer to Premium for the remaining balance of my subscription. NIS Premium is now up and running on 3 of my devices, Vista,Windows 10 and Android Mobile. Perhaps the "Upgrade" instructions need to explain multiple patches and updates need to also be installed. Thanks @Peterweb.

Kudos0

Re: Norton Security Premium Upgrade

The offer to upgrade was a popup when I signed in.

To confirm. This was when you signed into your Norton Account?

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton Security Premium Upgrade

Yes, while looking at my devices I believe, a lot has happened since then.
Kudos0

Re: Norton Security Premium Upgrade

Thanks for confirming. I just wanted to make sure it was a legitimate Norton offer.

Things happen. Export/Backup your Norton Password Manager data.

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