• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

This forum thread needs a solution.
Kudos0

"Norton Security Stopped Working"

Got this message in the Reliability Monitor twice in the past week or so: "Norton Security Stopped Working"

Fault description:
Faulting Application Path:    C:\Program Files (x86)\Norton Security\Engine\22.8.1.14\NS.exe

Problem signature
Problem Event Name:    BEX
Application Name:    NS.exe
Application Version:    13.1.2.9
Application Timestamp:    57d1daa2
Fault Module Name:    webio.dll
Fault Module Version:    10.0.14393.206

What I see in Norton history at the same time as this error is: "Unauthorized access blocked"

Actor: C:\WINDOWS\SYSWOW64\WERFAULT.EXE

Target:  C:\Program Files (x86)\Norton Security\Engine\22.8.1.14\NS.exe

As far as I can tell, Norton did not actually stop working.

Any suggestions how to fix this error ?


 

Replies

Kudos0

Re: "Norton Security Stopped Working"

Hi, Dave. Are you running Windows 10 ? If so, it needs to be completely restarted, for Norton and other programs to correctly operate.

If this doesn't help, a reinstall using the Norton Remove and Reinstall Tool, will give you a fresh copy.

http://www.norton.com/nrnr

If used, please read the Before you begin note, run Live Update after the reinstall until no more are found, and then restart.

Also if you have Fast Start Up enabled, check this link info from peterweb. 

https://community.norton.com/en/comment/7340061#comment-7340061

Let us know how you go.

Windows 10 Home X 64 Norton Security Premium Current
Kudos0

Re: "Norton Security Stopped Working"

Hi F4E,

Yes, running Win 10. Fast Start Up is not enabled.

I will do a "Restart" and see if that helps.

If it happens again I will try your suggestion of Norton Remove and Reinstall Tool.

Thanks.

This thread is closed from further comment. Please visit the forum to start a new thread.