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Kudos0

NORTON SECURITY SUITE stalls other programs from opening immediately

I'm running Windows Vista (stop laughing please) on a PC. I was previously using Norton 'Internet Security', and my computer was working just fine. Then I found out about Comcast's free offer for Norton 'Security Suite', so I downloaded the latest version at the time which was 22.5.2.15. I still had no problems. THEN the problems began when live update installed a product upgrade which changed the version numbers.
NOW many programs on my PC can take as long as 3 minutes to open, and yet, on a rare occasion I have no problems. Has anyone experienced this, or maybe offer some advice on what to do to correct the issue? The "Norton Techs" have performed remote desktop with my computer and are baffled as well. Thank You.

Labels: Performance

Replies

Kudos0

Re: NORTON SECURITY SUITE stalls other programs from opening immediately

Hi Bruce_Fishon,

How did you remove Norton Internet Security?  The preferred method is in the following link:

http://forums.xfinity.com/t5/Security-and-Anti-Virus/How-To-Uninstall-Reinstall-Norton-Security-Suite-after-a-problem/m-p/870735#U870735

Also if you were offered and accepted, the free Norton Identity Safe during uninstall, check in Control Panel > Programs and Features and see if there is a separate entry for Identity Safe - if so uninstall it and see if things perk up.

I also am running Norton (latest retail version) on a Vista laptop and do not experience the slow down you relate to.  Of course my Vista laptop is always slower than my WIN 7 desktop.

Kudos0

Re: NORTON SECURITY SUITE stalls other programs from opening immediately

It could also be coincidental that your hard drive could have developed some problems around the same time you updated Norton. How much free space do you have?

To check your hard disk, click on the Windows Start button. In the search box type CMD. Right click on cmd.exe and click on run as administrator. In the command prompt type "chkdsk c: /r"  without the quotes. A message will come up asking if you want to check the disk on the next restart. Answer 'Y'. Reboot and the check disk will run before Windows starts up. This check will check the file system as well as the physical disk surface. This scan can take a long time, depending on the size of your hard drive.
 

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: NORTON SECURITY SUITE stalls other programs from opening immediately

Hi Yank. I believe I used the Norton Removal Tool first, then went to the proper Comcast page, downloaded and installed the Security Suite. I was lucky in the fact that the version I downloaded was the newest version, so when running live update for the first time, all I needed were the usual updates. No 360 'upgrades' were available. The program as well as all my other programs ran like a charm UNTIL the first 'upgrade' was downloaded and installed by "Live Update". It was from that point on when several other programs started stalling when I invoked them to open. It's like that initial upgrade and ones that followed didn't install properly. That's just my guess of course. 

The Norton Identity Safe cannot be found in the uninstall programs area of the control panel. Though I did see it in my Firefox browser as an extension which cannot be removed, but I have always had it disabled. Strangely enough, neither IE or Firefox have ever given me any problems.

Would you be kind enough to explain how I can reply to your post directly under it? Thanks ;-)

Kudos0

Re: NORTON SECURITY SUITE stalls other programs from opening immediately

Hi Yank. I believe I used the Norton Removal Tool first, then went to the proper Comcast page, downloaded and installed the Security Suite. I was lucky in the fact that the version I downloaded was the newest version, so when running live update for the first time, all I needed were the usual updates. No 360 'upgrades' were available. The program as well as all my other programs ran like a charm UNTIL the first 'upgrade' was downloaded and installed by "Live Update". It was from that point on when several other programs started stalling when I invoked them to open. It's like that initial upgrade and ones that followed didn't install properly. That's just my guess of course. 

The Norton Identity Safe cannot be found in the uninstall programs area of the control panel. Though I did see it in my Firefox browser as an extension which cannot be removed, but I have always had it disabled. Strangely enough, neither IE or Firefox have ever given me any problems.

Would you also be kind enough to explain how I can place my replies to you directly under yours. This my second attempt, but this time I clicked "Permalink" hoping it might work. The copy of this I can't delete. Thanks!

Kudos0

Re: NORTON SECURITY SUITE stalls other programs from opening immediately

Bruce_Fishon:

Hi Yank. I believe I used the Norton Removal Tool first, then went to the proper Comcast page, downloaded and installed the Security Suite. I was lucky in the fact that the version I downloaded was the newest version, so when running live update for the first time, all I needed were the usual updates. No 360 'upgrades' were available. The program as well as all my other programs ran like a charm UNTIL the first 'upgrade' was downloaded and installed by "Live Update". It was from that point on when several other programs started stalling when I invoked them to open. It's like that initial upgrade and ones that followed didn't install properly. That's just my guess of course. 

A full system scan takes place at the first computer restart following the product installation.  If your first restart was after the "upgrade", the running of the full system scan could slow down the system.  That said, I am not sure if that Fully System scan runs until completion or can be interrupted and will attempt to continue at a later time.  Just curious if you have tried to run a manual Full System Scan and let it complete and then check the opening of programs. 


The Norton Identity Safe cannot be found in the uninstall programs area of the control panel. Though I did see it in my Firefox browser as an extension which cannot be removed, but I have always had it disabled. Strangely enough, neither IE or Firefox have ever given me any problems.

Good that it is not in Programs and Features.

Would you also be kind enough to explain how I can place my replies to you directly under yours. This my second attempt, but this time I clicked "Permalink" hoping it might work. The copy of this I can't delete. Thanks!

Is this what you are asking how to do?

In order to answer within a previous post.  Go to the post you desire to respond to.  Select Reply, when the Reply box appears, select the Boxed " icon.Once the Quote is in the Reply box, you can navigate within the quote as with any text editor - I usually use the Bold in order to make it easier to see the response.  It can get tricky trying to work within the quote box.  It may take some practice and really tax your patience.

Please let me know what happens after you run a Full System Scan!

Kudos0

Re: NORTON SECURITY SUITE stalls other programs from opening immediately

Hi Peterweb. I have a 500GB drive with 412 GB free. I followed your instructions and ran chkdsk which took 2½ hours. I was lucky because I happened to be looking at my monitor when it finished. All it said was "The Volume is Clean" and then immediately booted into Windows. There was no log to view of it's findings if I wasn't sitting here at that moment.
I also wanted to mention that with NSS running and my computer sitting idle, my CPU usage is usually between 1-3%, and my physical memory usage is about 1GB out of 3GB that are installed.
I virtually never use the command line, so I was wondering if I can do the thorough check disk by clicking "My Computer"> highlighting my c drive > clicking properties > tools > error checking > and then checking both boxes that appear?

One last thing. I can't seem to place my reply to yours right under yours, even though I hit the reply button under YOUR post, it ends up at the end of the chain. Would you please explain how I can reply properly? Thanks!

Kudos0

Re: NORTON SECURITY SUITE stalls other programs from opening immediately

yank:
Bruce_Fishon:

Hi Yank. I believe I used the Norton Removal Tool first, then went to the proper Comcast page, downloaded and installed the Security Suite. I was lucky in the fact that the version I downloaded was the newest version, so when running live update for the first time, all I needed were the usual updates. No 360 'upgrades' were available. The program as well as all my other programs ran like a charm UNTIL the first 'upgrade' was downloaded and installed by "Live Update". It was from that point on when several other programs started stalling when I invoked them to open. It's like that initial upgrade and ones that followed didn't install properly. That's just my guess of course. 

A full system scan takes place at the first computer restart following the product installation.  If your first restart was after the "upgrade", the running of the full system scan could slow down the system.  That said, I am not sure if that Fully System scan runs until completion or can be interrupted and will attempt to continue at a later time.  Just curious if you have tried to run a manual Full System Scan and let it complete and then check the opening of programs. 


The Norton Identity Safe cannot be found in the uninstall programs area of the control panel. Though I did see it in my Firefox browser as an extension which cannot be removed, but I have always had it disabled. Strangely enough, neither IE or Firefox have ever given me any problems.

Good that it is not in Programs and Features.

Would you also be kind enough to explain how I can place my replies to you directly under yours. This my second attempt, but this time I clicked "Permalink" hoping it might work. The copy of this I can't delete. Thanks!

Is this what you are asking how to do?

In order to answer within a previous post.  Go to the post you desire to respond to.  Select Reply, when the Reply box appears, select the Boxed " icon.Once the Quote is in the Reply box, you can navigate within the quote as with any text editor - I usually use the Bold in order to make it easier to see the response.  It can get tricky trying to work within the quote box.  It may take some practice and really tax your patience.

Please let me know what happens after you run a Full System Scan!

Hi Yank. Thank you for replying, and the lesson on how to reply. I hope this is working.
You asked me about running a full system scan. If you would, please read what I wrote to Peterweb about that (wherever it is ... LOL).

Kudos0

Re: NORTON SECURITY SUITE stalls other programs from opening immediately

Bruce_Fishon:

Please let me know what happens after you run a Full System Scan!

Hi Yank. Thank you for replying, and the lesson on how to reply. I hope this is working.
You asked me about running a full system scan. If you would, please read what I wrote to Peterweb about that (wherever it is ... LOL).

I don't see anything in your reply to peterweb re a full system scan. 

The replies are all done in chronological order, so it is really helpful to include either a quote of who you are replying to or a Hi "so and so" so everyone knows who you are trying to reply to.

So what was it you said about the full system scan?  I did see where you commented about the CPU usage etc.

Kudos0

Re: NORTON SECURITY SUITE stalls other programs from opening immediately

Hi Yank.

Below is what I wrote Peterweb previously about a full system scan ..........

Hi Peterweb. I have a 500GB drive with 412 GB free. I followed your instructions and ran chkdsk which took 2½ hours. I was lucky because I happened to be looking at my monitor when it finished. All it said was "THE VOLUME IS CLEAN", and then immediately it booted into Windows. There was no log to view of it's findings if I wasn't sitting here at that moment.
I virtually never use the command line, so I was wondering if I can do the thorough check disk by clicking "My Computer"> highlighting my c drive > clicking properties > tools > error checking > and then checking both boxes that appear?

Yank. If you are referring to a full system scan using Comcast's Norton Security Suite, I manually ran it and it came up clean. I also used Malwarebytes free "On Demand" scanner and it also came up clean as well.

Kudos0

Re: NORTON SECURITY SUITE stalls other programs from opening immediately

Bruce_Fishon:


Hi Peterweb. I have a 500GB drive with 412 GB free. I followed your instructions and ran chkdsk which took 2½ hours. I was lucky because I happened to be looking at my monitor when it finished. All it said was "THE VOLUME IS CLEAN", and then immediately it booted into Windows. There was no log to view of it's findings if I wasn't sitting here at that moment.
I virtually never use the command line, so I was wondering if I can do the thorough check disk by clicking "My Computer"> highlighting my c drive > clicking properties > tools > error checking > and then checking both boxes that appear?
 

Yes that will do the same scan as I suggested above. You will probably be asked if you want to run the scan next time you restart, as the system files are in use.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: NORTON SECURITY SUITE stalls other programs from opening immediately

Hi Bruce,

Yes I was referring to the NSS Full System Scan, not the chkdsk peterweb had you run.  Glad to hear that it was clean, as well as the on demand scan with MBAM.

Let's back up a few steps - do you have any other security type programs installed that could be running in real-time? I know you got MBAM Free (which is fine), but do you have something like SuperAntiSpyware Free (with the Pro trial enabled) or Spybot Search and Destroy (with Tea-timer enabled)?  These have been known to cause conflicts with Norton from time to time and results in slowness of the system. 

If no to all of the above, I would like to suggest you follow the instructions in the following link:

http://forums.xfinity.com/t5/Security-and-Anti-Virus/How-To-Uninstall-Reinstall-Norton-Security-Suite-after-a-problem/m-p/870735#U870735

This will ensure a clean install of NSS.  Be sure to run the manual LiveUpdates as requested.

Kudos0

Re: NORTON SECURITY SUITE stalls other programs from opening immediately

Hi Yank.

I wish it was that easy a fix. As you know, Windows Vista incorporates "Windows Defender" which always runs. For several "Personal" reasons I don't let the program run. Since it is uninstallable, I went into 'services' and stopped it, and also went into 'MSCONFIG' to disable it from starting with Windows. It's dead in the water. I can't even manually invoke it with the changes I made. I have nothing else on my computer other than Norton and MBAM free. I know one of the worst things you can do is to have two anti-virus real time scanners.

I read the installation procedures you provided me with. Thank You. That is the exact method I used the FIRST time when switching from Norton 'Internet Security' to Comcast's suite. After that initial install, everything worked fine. My issue with certain other programs taking up to 3 minutes to start manifested itself when Live Update (weeks or a couple of months later) installed program 'upgrades' which would change Norton's version number. I know this because I thought maybe the initial installation of Norton install went awry, so I went through the whole uninstall/re-install a second time. The second time before I continued to run Live Update repeatedly, I used the older definitions and a slightly older version number that the .exe install file came as, and then tested out the opening of certain 'other' programs. Everything worked fine again. I noted the version at that point. Then I started the process of running live update viewing what was being installed. As soon as I saw a 360 engine upgrade or a 360 resource which required a restart I followed procedure. After a reboot I instantly checked Norton's version number, and sure enough it was higher. So I tested a few of my 'other' programs again, and BINGO, the delayed opening issue was back. Despite the fact that I was getting angry, I ran Live Update until there were no updates left.
Yank, I would bet my eye teeth that the problem is that the product 'upgrades' are not installing properly and are the cause of my trouble. The thing is, what's the fix? Buy a new computer that is running a far from popular Windows 10? Switch to a MAC after 17 years of using Windows 98, XP, and now Vista, or reformat an 8 year old computer and re-install every single thing from scratch, and very possibly end up right where I am now?
I did re-install Adobe reader, and that didn't work. That's why I started this thread in hopes that somebody might come up with an idea that I haven't thought of. This really has become quite a challenge -)

Kudos0

Re: NORTON SECURITY SUITE stalls other programs from opening immediately

Bruce - of course you are correct - this really has become a challenge - so much so that I have just fired up my Vista laptop - of course that is running Norton Security with Backup (instead of NSS) - but on the same version 22.6.0.142. It may take me awhile to get any info from that system, as it has not been used or awhile and I need to go through all the updates to get it current. 

You mention Windows Defender (WD), it seems I remember some discussion from a few years ago in regards to WD Service on a Vista system needing to continue to be set to automatic (startup type) in Administrative Tools, but the Windows Defender in the  Action Center  Security Center is in fact shown as Turned Off. Like I said - years ago and no promise on my being able to find the discussion, as the Norton Forums have been revamped since then.

I did have one question while reading through your excellent in-depth response I saw this:  "installed program 'upgrades' which would change Norton's version number."  Just so we are on the same page - upgrade to me signifies a major version change from 21 to 22.  While an update signifies a minor version change from 22.1 to 22.2.   Are you referring to a major version change (upgrade) or a minor version change (update)?  I'm trying to visualize where/when in the progression of LiveUpdates you saw the change in the opening of programs.

OKAY - totally updated - and attempted to open various programs and not experiencing any delays in programs opening - of course not as speedy  on Vista with only 2GB of Ram and 1600 MHz processor as my Win 7 with 8 GB and a 3600 MHz processor.  I have not see anything taking 3 minutes to open.

I do have Windows Defender enabled in my msconfig Startup - but if you have personal reasons - I do not need not get into that.

If you are willing to try something different - try the following - replace NIS with NSS and use the NSS install from here:  www.norton.com/latestnss   You may need your PIN to activate this install.

I  feel the following may be worth a try.

Please open Run by pressing windows key + R -> devmgmt.msc -> View Show

Hidden devices -> open Non-Plug and Play Drivers-> Maximize the Screen

If you have Identity Safe data Export it ->

Go to Control panel uninstall NIS ->select the second option to

completely uninstall ->restart -> Run Norton Removal Tool -> Restart ->

Go to the maximized page -> if you find   NAVENG, NAVEX15, Norton Antivirus settings manager, starting from Symantec

Data Store to SymEvent (entries starting with Sym)  ->right click on them

click uninstall -> For the Restart prompts select no -> Goto Program files

if you find Norton Folder delete it -> Go to Run ->type temp ->Delete all

the files in there -> Run -> %temp% ->delete all ->Now Restart the PC -

>Install Norton Internet Security ->Run Live Update until you get no updates found

message ->restart PC

Let us know how it went for you.

Kudos0

Re: NORTON SECURITY SUITE stalls other programs from opening immediately

Hello yank

Does NSS have a Startup Manager like NSBU has? If it does, could Bruce's slow opening programs be ones that are marked for Delayed Start in the Startup Manager under Performance?

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: NORTON SECURITY SUITE stalls other programs from opening immediately

floplot,

Yes, NSS has the Startup Manager, but it is my understanding the Startup Manager only affects applications which start automatically when the computer is turned on. 

I understand Bruce's slowness occurs after the system is up and running and he selects a program to open.

Kudos0

Re: NORTON SECURITY SUITE stalls other programs from opening immediately

Hi Yank, Peterweb, and Floplot.

Please let me address a couple of things you mentioned. I chose to completely disable Windows Defender because after about 5 years of it's running, it never found a thing, where Comcast's NSS and Malware Bytes (On Demand) has. All it did was to slow down my system a tad, and add updated virus definitions via Windows update twice a week, which I have set to notify me only, NOT on automatic.

Yank writes to Floplot <<I understand Bruce's slowness occurs after the system is up and running and he selects a program to open.>> That is right on the money.

The rest of this is pretty much aimed at Yank, but others please feel to read.
Yes! I referred to ANY change in numerical value of the version number of NSS as an 'upgrade', even if it was as small as 22.1 to 22.2. I did that to differentiate the difference between virus, spam, etc 'updates', which have NOT caused my problem.

Yank you suggested I <<replace NIS with NSS>> I don't have Norton Internet Security Installed. That's been gone for several years now.

I firmly believe that there is something wrong with my system that is causing NSS to muck up when it does the very first "Upgrade" in version numbers" that always requires a restart of Windows.
So I'd like to pose this question ..... if you are in 'safe mode' and you invoke NSS, the only thing NSS is capable of doing is a full system scan. It will do 'nothing' else. But I'm wondering if anybody knows if I have to re-start my computer for a 360 upgrade, if it will 'install' if I re-boot in safe mode? That might alleviate the problem of installing correctly. I ask you this now, because I really don't relish going through the whole ritual of re-installing NSS to find out my answer is no. Please remember, I have already re-installed this program twice  and going through all the preferences is very time consuming as you know. THANKS everybody.

 

Kudos0

Re: NORTON SECURITY SUITE stalls other programs from opening immediately

My thoughts on reinstalling. You can do the uninstall from Safe Mode, but I would think it best to install in normal Windows. This allows for any possible conflicts with other programs and drivers to be detected by the installer.

As this sounds like it may be an older Windows installation, it would not hurt to run a scan to see if there are any problems with your Windows installation. Click on Start and type CMD in the search box. Right click on cmd.exe and click on Run as Administrator. Type 'sfc /scannow' without the quotes. This will check your Windows installation and try to correct any errors it finds.
 

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: NORTON SECURITY SUITE stalls other programs from opening immediately

Hi Peterweb.
You probably read where I re-installed Comcast's NSS a couple of times, the last being a couple of weeks ago. Though I am using Microsoft's infamous Vista OS.
I just did what you suggested using the command prompt which I don't do often. The whole thing took less than a mili second, and I can't read any of what was said because the screen is too narrow.
Any suggestions? How can it have checked everything in a split second?

Kudos0

Re: NORTON SECURITY SUITE stalls other programs from opening immediately

If the check finished that quickly, it probably did not actually scan. You should have seen some error message. Can you try the scan again and post a screenshot of the CMD screen when done?

Instructions to post screenshots can be found here
https://community.norton.com/forums/how-post-image-forums-0

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: NORTON SECURITY SUITE stalls other programs from opening immediately

Hi Peterweb. Let's see if I can get the print screen uploaded for you. I read it has to be approved first before it is published. Time will tell -)
I also doubt it scanned. I sure wish I could have widened the window, but no cigar.

Kudos0

Re: NORTON SECURITY SUITE stalls other programs from opening immediately

Hi Bruce,

I am sorry I was not totally clear as I was in a rush this AM to get to a Doctor's appointment rather than editing my suggested method of uninstall/reinstall stating replacing NIS with NSS.  Let me see if this is clearer in what I suggested:

If you are willing to try something different - try the following - replace NIS with NSS in the following instructions and use the NSS install from here:  www.norton.com/latestnss   You may need your PIN to activate this install. 

I will now edit it to make it perfectly clear what I was referring to:

I  feel the following may be worth a try.

Please open Run by pressing windows key + R -> devmgmt.msc -> View Show

Hidden devices -> open Non-Plug and Play Drivers-> Maximize the Screen

If you have Identity Safe data Export it ->

Go to Control panel uninstall NSS ->select the second option to

completely uninstall ->restart -> Run Norton Removal Tool -> Restart ->

Go to the maximized page -> if you find   NAVENG, NAVEX15, Norton Antivirus settings manager, starting from Symantec

Data Store to SymEvent (entries starting with Sym)  ->right click on them

click uninstall -> For the Restart prompts select no -> Go to Program files

if you find Norton Folder delete it -> Go to Run ->type temp ->Delete all

the files in there -> Run -> %temp% ->delete all ->Now Restart the PC -

>Install Norton Security Suite  ->Run Live Update until you get no updates found

message ->restart PC

Let us know how it went for you.

I agree with what peterweb said and that is used as a troubleshooting method when we need to get deeper into things - just like the procedure I posted above.

One other thing that comes to mind.  Please right click on Start > Explore > C:/Program Files/Norton Security Suite/Engine 22.6.0.142.  Does it exist?   Besides that, is there another folder for a previous version of NSS - possibly 22.5.XX?  I ask as there should only be one folder with a version number in it - if there are two, the older one should have been removed when the newer one was fully installed and the system was rebooted.  Having two could indicate the older one has not been removed - thus your problem. 

<EDIT>  I see you and peterweb are working on something, so take your time with him and then perhaps if no help - you can attempt what I have suggested.

Kudos0

Re: NORTON SECURITY SUITE stalls other programs from opening immediately

Bruce

The problem with the SFC command is that you did not include the '/' before scannow.

 Type 'sfc /scannow' without the quotes.
 

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: NORTON SECURITY SUITE stalls other programs from opening immediately

This article describes how to run the System File Checker tool to scan your system files and to repair missing or corrupted system files.

https://support.microsoft.com/en-us/kb/929833

Kudos0

Re: NORTON SECURITY SUITE stalls other programs from opening immediately

Start the task manager, click the tab "processes" and check the box "show processes from all users".

Start a program that takes 3 minutes to load and during those 3 minutes look for any processes that start taking a huge amount of CPU or memory usage. Typically a program that "hangs" on start is maxing out the CPU.  "Max" may be only 25% on a quad core but usually you will see it hit a high number and appear stuck, sometimes when you see that the memory amount will keep climbing.

Dave

Kudos0

Re: NORTON SECURITY SUITE stalls other programs from opening immediately

Hi everyone.
In regards to running sfc /scannow may I ask a few questions?

1-Is this the same as running a thorough checkdisk before Windows boots?
2-For a 500 GB drive, how long should it take?
3-Does it hurt to stop it from running if you have to? If you can exit it, what's the best way?
4-The recovery discs I made years ago consist of a set of 4 DVD's. How do you know which one to use if you are prompted to install one?

*I did read the article that BJM was kind enough to send above.*

Thank You all -)
 

Kudos0

Re: NORTON SECURITY SUITE stalls other programs from opening immediately

SFC and checkdisk do different things. Checkdisk checks the physical disk for errors. SFC checks to see that your Windows system files are all there, and where they should be.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: NORTON SECURITY SUITE stalls other programs from opening immediately

Hi Peterweb and anyone else. I ran sfc /verifyonly and found I had two corrupted system files, so I went for the gusto and ran sfc /scannow and the report stated that the two files were fixed.

OUTCOME: Nothing has improved with the 3 minute time lapse to open certain programs. I think we have tried everything at this point. If not, please hit me with any suggestions. Thanks everybody for being so helpful! Namaste.

Kudos0

Re: NORTON SECURITY SUITE stalls other programs from opening immediately

What programs are taking that long to start up

Just for diagnosis purposes try resetting Windows Defender settings and services back to their default settings. If it makes no change to the startup times you can turn it back off again.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: NORTON SECURITY SUITE stalls other programs from opening immediately

Have you tried what I suggested and what Dave H suggested?

Kudos0

Re: NORTON SECURITY SUITE stalls other programs from opening immediately

Hi Peterweb.
Windows Defender is currently running. Unfortunately it's not benefiting the situation any.
I'm sure that the delayed program openings are affecting many programs that I don't use all that often. Ones that are affected for sure are Adobe Reader,   Paint Shop Pro, and ChkDsk. Yet, programs like Outlook Express, my two browsers (Firefox & IE) "Word" & "Excell" are fine. I also have noticed that a few .wav editors I have also take 3 minutes to open. 

Kudos0

Re: NORTON SECURITY SUITE stalls other programs from opening immediately

Hi Yank.
Thanks again for your continuing help. I believe I have tried every suggestion on this thread. I've uninstalled / re-installed all the programs in question, most notably NSS, PSP, and Adobe Reader. I've run a full Checkdisc, defrag, SFC, etc. Everything 'appears' to be fine, though Norton would NOT uninstall the program to re-install it. It just hung indefinitely. My way around that was to use Safe Mode.
Regarding CPU usage, I've monitored delayed program openings and my usage still remains under 5%, there's no spiking. The same holds true with my 3GB of physical memory which usually sit at around 40% unless I'm doing something rather intensive............. Cheers!

Kudos0

Re: NORTON SECURITY SUITE stalls other programs from opening immediately

Hello

Perhaps this issue is related to this still unfixed issue among the Hot Fixes Announcement.

https://community.norton.com/en/forums/norton-stops-programs-running

I know this thread is about programs which have stopped working and it concerns Norton products and doesn't mention NSS. That is why I have said related. Maybe this has to be added to that list or to that particular issue mentioned in the Hot Fixes Announcement on top of this Board.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: NORTON SECURITY SUITE stalls other programs from opening immediately

Bruce_Fishon:

Hi Yank.
Thanks again for your continuing help. I believe I have tried every suggestion on this thread. I've uninstalled / re-installed all the programs in question, most notably NSS, PSP, and Adobe Reader. I've run a full Checkdisc, defrag, SFC, etc. Everything 'appears' to be fine, though Norton would NOT uninstall the program to re-install it. It just hung indefinitely. My way around that was to use Safe Mode.
Regarding CPU usage, I've monitored delayed program openings and my usage still remains under 5%, there's no spiking. The same holds true with my 3GB of physical memory which usually sit at around 40% unless I'm doing something rather intensive............. Cheers!

I really hate to ask again, but did you in fact use the method of removal/reinstallation I suggested in this link?

 https://community.norton.com/en/comment/6980611#comment-6980611

If the uninstall of NSS hangs,  please continue  to running the Norton Removal Tool and completing the rest of the process.  We have seen corruption within the Norton/Symantec folders occur in the past that we have asked for you to remove.

Sorry for repeating this request again!

Kudos0

Re: NORTON SECURITY SUITE stalls other programs from opening immediately

Hi Yank and Floplot.
I should have mentioned above that AFTER I had to uninstall NSS using safe mode, I did indeed use the Norton Removal tool while in 'regular' mode.
Floplot, thanks for the link to the other thread. :)

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