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Kudos1 Stats

Norton Security Suite Upgrade - New Remediation Task Wakes Computer

I recently upgraded my Norton Security Suite product to version 22.5.2.15 on and Windows 7 computer.  Following the upgrade, the Norton product seems to be working normally and the main screen indicated that I am protected.  But, following the update, I noticed that my computer kept waking up from sleep without my input.  

I did some further research and determined that there was a new task listed in the Task Scheduler that was tied to something callled the Norton Anti-malware Migration Helper Tool. This task was set to run Norton Security Suite\Upgrade.exe /Upgrade/User_Login every 30 minutes and to even wake up the computer in order to be able to run the tool.   Further, this task was listed in Task Scheduler Library in a new section entitled "Remediation" (Task Scheduler \Remediation\ AntimalwareMigration Task)  The description of the Task in Task Scheduler is: "Symantec Antimalware Protection Migration helper. Migrates user settings and license information during the Norton product and the Windows OS upgrade".

I did some further searching on the web but did't find any references to the migration task or to the upgrade.exe file.  Since my copy of Norton Security Suite seems to functioning normally (with the exception of Task Scheduler task) I am assuming that this task is some sort of left over detritus from the upgrade process but am wondering if I can just delete the task.  

In the interim, I have disabled the task in Task Scheduler but would like to know if I can just delete the task or if I need to do something further.  

Thanks for your help.

Dave Mayfield

Replies

Kudos0

Re: Norton Security Suite Upgrade - New Remediation Task Wakes Computer

Don't go to Norton Support as I have had four cases on this issue with no results.  I ask the last tech to forward the case to the program developers to see if a solution to the issue could be found.  It may not seem like a huge problem, but it is something they changed, not me.

Kudos0

Re: Norton Security Suite Upgrade - New Remediation Task Wakes Computer

Thanks @Dave Mayfield & @Cosimo1

Thanks for reporting this issue.

Let me check and get back to you on this.

@Cosimo1, Could you tell me which OS and Norton product with version you are using?

Mohanakrishnan G | Norton Forums Administrator | Symantec Corporation
Kudos0

Re: Norton Security Suite Upgrade - New Remediation Task Wakes Computer

I'm using Windows 7 Pro and the Norton Security Suite version is 22.5.2.15

Kudos0

Re: Norton Security Suite Upgrade - New Remediation Task Wakes Computer

I am using Windows 7 Home Premium and NIS version 22.5.5.15

Kudos0

Re: Norton Security Suite Upgrade - New Remediation Task Wakes Computer

Disregard this thread.  I wasn't sure the first one I did went thru, but I see that it did.

Kudos0

Re: Norton Security Suite Upgrade - New Remediation Task Wakes Computer

 I noticed and error in the Version of NIS.  I am using version 22.5.2.15 instead of what I reported in the previous post.  It was just a typo error and I am sorry for this.

Kudos0

Re: Norton Security Suite Upgrade - New Remediation Task Wakes Computer

Dave Mayfield:

In the interim, I have disabled the task in Task Scheduler but would like to know if I can just delete the task or if I need to do something further.

Thanks for your help.

Dave Mayfield

Hi Dave,

Please see SLSALES post in the following URL:

https://community.norton.com/en/comment/6566911#comment-6566911

Please notice he recommends NOT deleting the Task, but rather changing it's frequency.

Kudos0

Re: Norton Security Suite Upgrade - New Remediation Task Wakes Computer

Yank, while looking at the suggestion you posted from SLSALES, I found a check box under the conditions tab "Wake the computer to run this task".  Do you think that  unchecking the box would keep the task from waking the computer could be a better solution than changing the frequency?  I am not sure if unchecking the box would even stop the "wake up from sleep" to perform the task and I would appreciate any suggestion you may have before trying this fix.  Anyone else having a comment, please respond.

Kudos0

Re: Norton Security Suite Upgrade - New Remediation Task Wakes Computer

My computer is still running Windows 7so I am not dealing with the exact situation being discussed in the mentioned thread but I can see that the suggestions that SLSales makes has merit.  I would also guess that the Remediation task listed in Task Scheduler is there to give notification that a new version of Norton Security Suite must be loaded after the computer has been upgraded to Windows 10.  Judging by the task description field, it also sounds like the setup.exe file that is run by the task also migrates the Norton settings to the new Windows 10 version after it is installed.  

The issues that I am dealing with it that even though I am still running Windows 7, the task checks for Windows 10 every 30 minutes, even if the computer has been put to sleep.  I can see the reasoning to not delete the Task Scheduler task but it would make sense to have it check for a Windows 10 installation / installed version of Norton Security time each time a user logs on  (in lieu of the brute force approach of checking every 30 minutes - even if the computer is sleeping.)  Therefore, I am going to change the settings as SLSALES recommends.

Cosimo1 - I can also see that having the task check for a Windows 10 installation every 30 minutes that the computer is turned on (Ie. turning off the "wake from Sleep" radio button) but I think that I would rather just have the task run each time that I log onto the computer.  I believe, though, that either approach would work.

My 2 cents... 

Kudos0

Re: Norton Security Suite Upgrade - New Remediation Task Wakes Computer

Dave, After reading your last post, I agree with you.  Since I am not planning to upgrade to Windows 10 anytime in the near future, your approach will be the best option and will prevent the task from running every 30 minutes while the computer is in use. I have made the changes that SLSALES recommended and hope this will take care of the coming out of sleep condition.  Thanks you for your input and I hope this may help any other user that may be having the same issue.

Kudos0

Re: Norton Security Suite Upgrade - New Remediation Task Wakes Computer

I have just come across this very same problem and I am most gratefull for the solution posted by SLSALES

David

Kudos0

Re: Norton Security Suite Upgrade - New Remediation Task Wakes Computer

Thanks SLSALES. After running powercfg -lastwake to see what was kicking my PC on, I finally found this Norton remediation/antimalware migration issue. And a search on that led me to this thread and SLSales solution. At least I didn't have the popup issue many 22.5.2.15 users were experiencing. Unfortunately v22.5 was auto dumped on me before I was made aware of unchecking the "Automatically Download New Versions" on my problem free earlier v21.  Hopefully no more problems now. 

Kudos0

Re: Norton Security Suite Upgrade - New Remediation Task Wakes Computer

Just a quick note to say I'm seeing this issue also on my Windows 7 machine, and thank you all for such coherent, drama-free posts. I will try SSales' fix ... as soon as I figure out why my Task Scheduler is throwing errors at me. Not, I suspect, Norton's fault. (Tomorrow. Sleepy now.)

Why do computer problems always travel in herds?

Kudos0

Re: Norton Security Suite Upgrade - New Remediation Task Wakes Computer

@Tony_Weiss

Q: Does the 'fix tool' ~ DOCID: v113935352 apply to the issue in this Thread.

Kudos0

Re: Norton Security Suite Upgrade - New Remediation Task Wakes Computer

Tony,

I don't know if the fix tool addresses this issue.  But, I modified the Antimalware task scheduler task by turning off the:

1) Repeat task each 30 minutes (per SSales)

2) Wake on lan 

With these changes, I haven't had any further problems with Norton Security Suite waking the computer.

By the way, you can also run the command line command "powercfg -waketimers" to list all instances of wake tasks.  I recently had an issue where my computer would occasionally wake up and the powertroubleshooter Windows log entry just listed "generic".  Running the waketimers command showed me the application that was waking up the computer and an upgrade to the software solved the problem.

Dave

Kudos0

Re: Norton Security Suite Upgrade - New Remediation Task Wakes Computer

The SSales' fix appeared to have solved my version of this issue as well - once I repaired my Task Scheduler. I hope.
Kudos0

Re: Norton Security Suite Upgrade - New Remediation Task Wakes Computer

I'm having the same problem after renewing my subscription.
Every 30 minutes my computer restarts. I may as well leave it on permanently.
The constant restarting must be worse for the components than leaving it on 24/7.

In what universe is it acceptable for an application or task to wake a computer every 30 minutes when the user has told the machine to sleep?
In what universe is a computer at risk and in need of an immediate update to its security software while it is powered down?


I found the antimalwaremigrationtask in the task scheduler.

Note it set to repeat every 30 minutes. Why? Is it essential to keep this task running for my PC to be secure?
 

But when you look at the <Conditions> tab: <Wake the computer to run this task> is unchecked.

So Why is it waking my computer?


Well if you click on <Properties> in the right side menu under <Selected Item> a new window opens and if you look under the <Conditions> tab in that window you will see:
Yes in this window <The Wake the computer to run this task> option is checked and some of the other checkboxes are also at odds with the settings in the other window.

Why the discrepancy Norton? I think you had better get this fixed ASAP.

TWO QUESTIONS:
1/. When are you going to fix this?
2/. Is this an essential task or can it be safely disabled or deleted from the scheduler?

G
Kudos0

Re: Norton Security Suite Upgrade - New Remediation Task Wakes Computer

Hello GTF,

Please run 'fixtool' that is available for this issue here >. Norton Remediation Remover Instructions

Kudos0

Re: Norton Security Suite Upgrade - New Remediation Task Wakes Computer

Here it is December 10th and the issue is still occurring. It is hard to understand why Norton hasn't bothered to fix this!  How many thousands of hours have customers spent trying to resolve this issue- very frustrating and BAD marketing.

@bjm_   the link  >. Norton Remediation Remover Instructions appears to be a fix for a pop up message: "Install an updated version of your Norton product for Windows 10" appearing repeatedly.  

Like the post at the start of this thread, I'm running Windows 7 and have no current plan to migrate to Windows 10.  The issue I have is the constant wakeup from sleep mode.  If Norton doesn't plan to fix it, they should adopt SLSALES fix and make it easier to find. 

Kudos0

Re: Norton Security Suite Upgrade - New Remediation Task Wakes Computer

tac92: @bjm_   the link  >. Norton Remediation Remover Instructions appears to be a fix for a pop up message: "Install an updated version of your Norton product for Windows 10" appearing repeatedly.  

Like the post at the start of this thread, I'm running Windows 7 and have no current plan to migrate to Windows 10. 

if you see the message, please try instructions...., regardless of current or future os.
Norton platform supports W10 regardless of your current or future os. 

Kudos0

Re: Norton Security Suite Upgrade - New Remediation Task Wakes Computer

I have the same problem I have done every step including running the Remediation Task Tool that I have found in these forums that removes it then reinstalling the program and viola it was gone now the same task reappeared again for no reason wondering if any one has found any information on it and how to stop it Norton Security Version 22.5.5.15

Kudos0

Re: Norton Security Suite Upgrade - New Remediation Task Wakes Computer

LikeCars: I have the same problem I have done every step including running the Remediation Task Tool that I have found in these forums that removes it then reinstalling the program and viola it was gone now the same task reappeared again for no reason wondering if any one has found any information on it and how to stop it Norton Security Version 22.5.5.15

Have you tried to disable Task and see if disable survives restart/reboot and leave Task disabled in-place.   

Kudos0

Re: Norton Security Suite Upgrade - New Remediation Task Wakes Computer

I have not tried that but I will when I get off work thanks bjm
Kudos0

Re: Norton Security Suite Upgrade - New Remediation Task Wakes Computer

I am currently trying disabling the task and for one the disable state has survived two restart incl. live-update execution.

What bothers me most, is that on one of my PCs the checkboxes for waking up the PC are set and this PC does not exit from S3 Standby although the task is enabled. But the task reports no succesful execution on this PC. It seems it is not executed on this PC for whatever reason.

Kudos0

Re: Norton Security Suite Upgrade - New Remediation Task Wakes Computer

SPaulovic: What bothers me most, is that on one of my PCs the checkboxes for waking up the PC are set and this PC does not exit from S3 Standby although the task is enabled. But the task reports no successful execution on this PC. It seems it is not executed on this PC for whatever reason.

MigrationTask shows Last Run Time as Never.   "Never" before I disabled Task, and since.

Kudos0

Re: Norton Security Suite Upgrade - New Remediation Task Wakes Computer

Hello bjm_,
thanks for the screenshot. That's exactly how mine is looking now, after I disabled it.

Attached is the screenshot from the above mentioned PC, that has the task enabled but it never executed, which is quite strange, since it says, that execution after user logon and then every 30 minutes.

In general, if this task is not crucial for the operation of NIS I leave it disabled.

Kudos0

Re: Norton Security Suite Upgrade - New Remediation Task Wakes Computer

I disabled the same task in windows 7 and computer sleep all night so not sure if that's the solution but it so far has worked for me
Kudos0

Re: Norton Security Suite Upgrade - New Remediation Task Wakes Computer

So a short update on disabling the task. This is not a solution. After live-update and several restarts of PC the task itself changed back to active and ran several times. This problem is getting very annoying because my PC starts itself for just this task and I don't want to disable S3 state because of a NIS bug.

I ask for a solution to this problem, which apparently is some weeks old.

Kudos0

Re: Norton Security Suite Upgrade - New Remediation Task Wakes Computer

SPaulovic: Hello bjm_, thanks for the screenshot. That's exactly how mine is looking now, after I disabled it.  Attached is the screenshot from the above mentioned PC, that has the task enabled but it never executed, which is quite strange, since it says, that execution after user logon and then every 30 minutes.

In general, if this task is not crucial for the operation of NIS I leave it disabled.

the Task occurs upon a trigger action and in this case the trigger, as I understand is OS upgrade.   "After triggered, repeat every ...".   After triggered, with no trigger = no Task launch.  No worries. 

Kudos0

Re: Norton Security Suite Upgrade - New Remediation Task Wakes Computer

SPaulovic:  So a short update on disabling the task. This is not a solution. After live-update and several restarts of PC the task itself changed back to active and ran several times. This problem is getting very annoying because my PC starts itself for just this task and I don't want to disable S3 state because of a NIS bug.   I ask for a solution to this problem, which apparently is some weeks old.

IMO, as you know.....Norton thinks you have an OS upgrade, or Norton simply has flawed code on some setups.   I'll try, to bump your message upstairs. 
Maybe, Task is also triggered with Norton product upgrade.  I'm on v22 and see no v23 so, again Task disabled = No worries. 
The description of the Task may be subject to interpretation.

"Migrates user settings and license information during the Norton product and the Windows OS upgrades"

"during the Norton product and the Windows OS upgrades" tells me, I'll need Window OS upgrade to trigger Task.   Do you think Task is triggered with just Norton product upgrade...?

Kudos0

Re: Norton Security Suite Upgrade - New Remediation Task Wakes Computer

I disabled the wake timers and that works at least for me. All other work arounds did not help because the task changed always back to the original Settings (Windows 7).

Try Power Options – Change Plan Settings – Change Advanced Power Settings – Sleep – Allow wake timers >>> Disable

Kudos0

Re: Norton Security Suite Upgrade - New Remediation Task Wakes Computer

As far as I know the wake timers are necessary in case you have tasks that will demand this. I have about 5 tasks which are indeed supposed to wake up the PC in the early morning to execute backup tasks and then go back to S3 state. Allow wake timers would render these tasks useless. Concerning the trigger that was mentioned, I still have Windows 7 installed and have indeed the Windows 7 to 10 Upgrade notification after every restart. Is there another workaround possible?

Kudos0

Re: Norton Security Suite Upgrade - New Remediation Task Wakes Computer

Hi Everyone,

https://support.norton.com/sp/en/us/home/current/solutions/v113935352_En...

Sorry for the inconvenience, Please try the Fix Tool NortonRemediationRemover.exe tool from the above Support article and let me know if you are still facing the issue.  

Thanks,
Sunil G A
Norton Forums Administrator
Symantec Corporation

Sunil_GA | Norton Forums Administrator | Symantec Corporation
Kudos0

Re: Norton Security Suite Upgrade - New Remediation Task Wakes Computer

I ran that tool you say and then as it stated I ran the reinstall tool as it stated to reinstall the the latest version and all was fine untill 24 hours later it was back to the same problem the malware task was recreated and set to the same settings so that's not the solution for this problem I have windows 7 ultimate
Kudos0

Re: Norton Security Suite Upgrade - New Remediation Task Wakes Computer

Thanks for the update, @LikeCars, I have sent you have private message requesting more details regarding the issue. Please check it when you get a chance.

Sunil_GA | Norton Forums Administrator | Symantec Corporation
Kudos0

Re: Norton Security Suite Upgrade - New Remediation Task Wakes Computer

I have the same problem. One of my computers (Windows 7 64-bit) suddenly (within the last month or so) started waking from sleep every 30 minutes. It thinks a moment and then turns back off.

This is very infuriating, since it wakes me up.

I traced it back to the Task Scheduler 'remediation' task. I tried unchecking 'Wake the computer to perform this task', but Norton always changes it back after a while.

I tried running the 'NortonRemediationRemover' tool, but the Task eventually came back, along with the problem.

I tried running the NortonRemediationRemover tools again, followed by the NRnR (remove and re-install tool). Still have the problem.

It seems that I could have solved the problem if Norton didn't insist on 'fixing' it back to the broken state. (I find it hard to believe that it needs to wake my system up every 30 minutes to see if it was upgraded while it was sleeping...)

I also have Windows 7 Ultimate on this system, for what it's worth.

Kudos0

Re: Norton Security Suite Upgrade - New Remediation Task Wakes Computer

Hey gbohn I have the same problem and did all the same task as you did to remove it to no prevail it still comes back all I got from Symantec was they wanted to do a remote session to try and fix it which I am not to fancy for since I could have fixed it in no dang time yet they insist it be in the broken state thanks for the update they can see its still broken
Kudos0

Re: Norton Security Suite Upgrade - New Remediation Task Wakes Computer

PS the proper fix from Norton would be release an emergency update version that removes that as its not needed that would be nice just saying
Kudos0

Re: Norton Security Suite Upgrade - New Remediation Task Wakes Computer

Norton's Remediation Remover was a fail for me. The problem just returned. SLSALES solution finally nailed it. Again, the link can be found on yank's 7-August post, posted earlier in this thread. Worked on my Win 7.  

Kudos0

Re: Norton Security Suite Upgrade - New Remediation Task Wakes Computer

> The problem just returned. SLSALES solution finally nailed it.

Knock on wood, but this may have solved it (worked around it actually) for me too.

I updated the Task scheduler remediation entry to not repeat, and last night it didn't wake up. I'm just hoping it doesn't get 'fixed' back to broken by a future Symantec update...

Thanks.

Kudos0

Re: Norton Security Suite Upgrade - New Remediation Task Wakes Computer

gbohn:

> The problem just returned. SLSALES solution finally nailed it.

check Task status after a Windows Update / Windows Update with restart....

Kudos0

Re: Norton Security Suite Upgrade - New Remediation Task Wakes Computer

A couple of weeks ago, my Win 8.1 machine started waking itself up every half hour.  At first, I suspected GWX, because Task Scheduler revealed several GWX tasks that were running exactly on that half hour schedule.  But then, thanks to "powercfg -lastwake" I discovered it was the Norton Remediation task causing all the trouble -- GWX was an effect, not cause, running simply because Norton had already woken the PC.  I disabled the Norton task.  (GWX, by the way, won't let you touch its scheduled task -- forcing a fuss with Permissions to do anything.  At least Norton doesn't throw up this roadblock.)  So far the 30-minute wake-up calls have stopped.  Haven't rebooted yet -- if the wake-up calls return, will try deleting the frequency per SLSALES suggestion.  Strangely, I checked my Win 7 machine and found the exact same task setup.  But for some merciful reason, the task there has never run.

This thread has been a great help!

Kudos0

Re: Norton Security Suite Upgrade - New Remediation Task Wakes Computer

I tried changing task in scheduler several times, both with "do not wake" , and with just disabling task. In all those cases, it worked only for limited time (did not wake up more that night), but it returned next day !

In other words, rest of Norton Security is recreating task, regardless of what we change in Task Scheduler. That makes any manual 'change task' methods, including what I tried (do not wake, disable task) , and what SLSALES suggested (running at logon) , as useless - no point in changing tasks, if Norton will just recreate it again.

I will try this removal tool linked here, but if only thing it does is same as manual change of task, then there is chance it will be also recreated again by rest of NortonSecurity. BTW, I have Windows 8 on that PC.

That waking PC in middle of night is unacceptable behavior (especially because it can also wake person up). If it can not be solved, I would have to consider alternatives.

Kudos0

Re: Norton Security Suite Upgrade - New Remediation Task Wakes Computer

> check Task status after a Windows Update / Windows Update with restart....

Yeah, it's back. I don't know what specifically triggered it to be back, but once again it decided it knew better than me and restored the Scheduled entry to it's 'correct' state.

> I will try this removal tool linked here,

I tried it and in my case the task issue just came back after a while. Even using the remove and re-install tool was of no help.

Since Symantec seems unable to fix this, I'm tempted to just rip Symantec out by the roots and go with something else.

I have another system that's still using 21.7.0.11 NIS that doesn't seem to have the issue so far (It seems the newer the version, the more troubles I have with it between false positives and problems like these...)

Kudos1 Stats

Re: Norton Security Suite Upgrade - New Remediation Task Wakes Computer

My OS Windows 7 Ultimate This was all done on 12/14/2015 and 12/19/2015 still no problems with it. Ok everybody I thank I found the solution to this problem and this is how I solved the problem I uninstalled the Microsoft Get Windows 10 Update KB3035583 all done on 12/14/2015 then restarted Windows and Windows update started downloading the same update so I hide it so it will not be offered again then I ran the Remediation Remover Tool and then after that ran the removal and installer tool and then restarted the computer and reinstalled Norton security and ran all updates until no more available after that my computer has not woke up or even that task has not ran since that day thanks hope this will help some one out
Kudos1 Stats

Re: Norton Security Suite Upgrade - New Remediation Task Wakes Computer

Well, this appalling piece of 'remediation' continues to keep my PC awake at all times, causing who knows what problems.

I ran the so-called 'fix tool' and it just kept coming back.  I ran it again and then went through the delete and reinstall process.  It wouldn't reinstall.  Ran the Norton Power Eraser, which removed some harmless tools previously (and subsequently) declared safe by Norton.  Eventually got Norton reinstalled and all looked well.  Half an afternoon wasted, but what do you care?

This evening your nasty little bug is back again.

The behaviour of this thing is very reminiscent of virus behaviour, don't you think?  Are you fixing them or distributing them?

In which universe do the 'geniuses' at Norton think you can go from Win7 to Win10 in less than 30 minutes without rebooting???

Any more and I will rate this awful piece of software as unfit for purpose, report it as such to relevant LEGAL authorities and DEMAND A REFUND from you useless bunch (which will probably take about 6 years to appear at the rate you seem to fix problems...)

Kudos1 Stats

Re: Norton Security Suite Upgrade - New Remediation Task Wakes Computer

I, too, think that replacing Norton with something else (there are PLENTY of options, many rated better than Norton) will be my next move.  Norton clearly don't give a monkey's.

Equally, I don't think that even a mass migration off by their users will get through their thick skulls.

Kudos1 Stats

Re: Norton Security Suite Upgrade - New Remediation Task Wakes Computer

I've been saying this for weeks .  Norton have really gone down the pan . Only focusing on the equally awful Windows 10 . 

Its about time they realized Windows 7 still has the lions share and always will do .   I had 168 days left  and jumped ship .

Version 21 was ok but we couldn't stay on that  one forever . 

Kudos1 Stats

Re: Norton Security Suite Upgrade - New Remediation Task Wakes Computer

For all you folks using Windows 7, and are experiencing the waking of your computer to run this remediation task, I have found the  post by SLSALES  listed earlier in this thread by YANK seems to be a temporary fix for the problem.  Although it addresses a different situation, the fix has stopped my computer from waking from sleep to run the task.  Note, in the past two weeks, something in NIS has changed and now it requires editing the trigger settings every time the computer is re-booted.  I know this in not what we Windows 7 users want, but maybe Norton will see the problem and make a permanent fix.

Kudos0

Re: Norton Security Suite Upgrade - New Remediation Task Wakes Computer

I'm cautiously optimistic that I was able to finally work around the problem (on my Windows 7 Pro 64 system).

In my case, I don't need (as far as I can tell so far) to have 'Wake Timers' enabled. So I went to Control Panel/Power Options/Change Plan settings/Change Advanced Power settings/Sleep/Allow Wake timers and changed the setting to 'Disabled'.

I guess now it still wants to wake the system up, but is unable to.

Presumably this is still wrong (running a program for bogus reasons every 30 minutes while on), but hopefully I won't notice it.

(If it thinks it's waking up to migrate settings, does repeatedly migrating settings every 30 minutes make any sense? Why does it need to wake up to migrate settings? Etc., etc.)

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