• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

This forum thread needs a solution.
Kudos0

Norton shows nothing - Google History shows everything

I have been trying to use Norton Family for almost a year. It consistently fails in just about every category. 

For example: According to Norton Family, there has been no use of the computer for two days. According to Google history of the account - used ONLY on that computer - YouTube has been used approximately 4 hours a day in the past two days.  Norton shows nothing for the past week, whereas Google History shows close to 20 hours of YouTube in the past week. 

What's the point of paying for Norton when it doesn't work at all?  This is not a matter of items just not showing up in a timely manner. NOTHING is showing up.

Replies

Kudos0

Re: Norton shows nothing - Google History shows everything

Hi

If "It consistently fails in just about every category., that makes wonder if the program has been installed and configured successfully.

When you log onto the PC as the monitored child and try to access a forbidden website, do you get blocked?

If you are not, please check out the link below and make sure you have installed and configured the program correctly. 

https://family.norton.com/familysafety/help.fs?action=installingNSM#win

If you are blocked, please let me know and we will check further on this.

Thanks

Katie

Thanks Katie
Kudos0

Re: Norton shows nothing - Google History shows everything

Everything is installed and configured correctly. If it weren't, why would it work sporadically and then not other times, with no changing of settings?

Kudos0

Re: Norton shows nothing - Google History shows everything

Please answer the question below

When you see no Web activity, then you log onto the PC as the monitored child and try to access a forbidden website, do you get blocked?

Thanks

Katie

Thanks Katie
Kudos0

Re: Norton shows nothing - Google History shows everything

Yes. 

Kudos0

Re: Norton shows nothing - Google History shows everything

Hi Masopa,

I've sent you a private message via the forum.  Please check it by clicking Inbox at upper right hand corner.

Thanks

Katie

Thanks Katie
Kudos0

Re: Norton shows nothing - Google History shows everything

Hi Masopa,

Please also check and answer the following:

1. The feature for monitoring video is available for Norton Family premier user.

2. Make sure the Video Supervision is turned ON at House Rules -> Video Supervision in your Norton Family account.

3. Do you see any web activities at Activity -> Web in your Norton Family account?

Thanks

Katie

Thanks Katie

This thread is closed from further comment. Please visit the forum to start a new thread.