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Kudos2 Stats

Norton shutting itself down

Today, norton keep shutting it self down(the process), and starting itself back again. Which made a lot of things on my computer crush. Anyone have experienced that today? 

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Kudos0

Re: Norton shutting itself down

For Norton technical issues please include details for faster assistance from our forum Gurus and contributors:

  • This is a public community. Please DO NOT post any Personally Identifiable Information (PII) such as your email address, product key or phone number
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  • Operating system - version / build 
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  • Steps to reproduce issue

Norton Security 22.21.6.51 for Windows is now available!
This patch is ONLY available via LiveUpdate, and is being released in a phased manner. You may need to run LiveUpdate and reboot a few times before your product is completely updated to the latest version.

https://community.norton.com/en/blogs/product-service-announcements/norton-security-2221651-windows-now-available

Kudos0

Re: Norton shutting itself down

Hello peter11. Open your Norton history, look under the Live Updates area. Check for there being NGC updates or patches released. If you DO have version 22.21.6.51 it is likely you were seeing those patches being installed. Reboot your machine if you haven't already to allow any patches or update to completely install. See if this happens again.

SA

MS Certified Professional / Windows Server 2016 Essentials - Windows 10 Professional x 64 version 21H1 / build 19043.1110/ Linux Mint Tina 19.3 / Norton Core Security / Norton 360 Deluxe ver. 22.21.6.51 / Norton Core v.201103_319 on Android 2.29.02 / Opera GX LVL2 (core: 77.0.4054.257) Early Access w/Chrome Extensions
Kudos0

Re: Norton shutting itself down

Today I have same problem with Norton. Every update are installed correctly.

Kudos0

Re: Norton shutting itself down

FWIW!! I had to R&R my Norton product two days ago to overcome a cascaded feature failure. I've NOT see indication of Norton shutting down, disappearing from the taskbar, restarting apps and reappearing again during these two days. I HAVE, found 2 seriously HUGE dumps in the Norton installation which together are almost a full GB. History indicated tons of error reports that indicate ntdll is an error file, as well as comms. Those are the two common entries. Dunno if its related by will keep a watchful eye open for Norton program restarts. 

SA

MS Certified Professional / Windows Server 2016 Essentials - Windows 10 Professional x 64 version 21H1 / build 19043.1110/ Linux Mint Tina 19.3 / Norton Core Security / Norton 360 Deluxe ver. 22.21.6.51 / Norton Core v.201103_319 on Android 2.29.02 / Opera GX LVL2 (core: 77.0.4054.257) Early Access w/Chrome Extensions
Kudos1 Stats

Re: Norton shutting itself down

I have the same problem with "ntdll is an error file, as well as comms", on my work computer without norton these error don't appear. 

Kudos0

Re: Norton shutting itself down

Upon updating to 22.21.6.51 backup no longer completes and actually closes (crashes?) the Norton 360 program.

I tried creating a new backup set to no success.    Backup now says it has "never run" with last backup "not available"

Backup worked just fine before the update.    Maybe you have the same issue that an automatic backup is causing the Norton 360 program to shut down.

Other posts have also identified backup issues with the 22.21.6.51 update.   Hope this helps.

Kudos1 Stats

Re: Norton shutting itself down

for me norton just Keep crushing, it is already the 3th time today.

Kudos0

Re: Norton shutting itself down

I don't personally use the backup feature in N360 Deluxe as I use Macrium Reflect locally to an NAS via USB. Not networked. Therefore cannot verify its functionality for you. Norton history shows I had another error submission a couple of hours ago while the laptop was idle. These are showing NGC, errmgt which is product update data, checking the directories in the error history those folders are empty. The version listed in the previous version installed prior to 22.21.6.51.

SA

MS Certified Professional / Windows Server 2016 Essentials - Windows 10 Professional x 64 version 21H1 / build 19043.1110/ Linux Mint Tina 19.3 / Norton Core Security / Norton 360 Deluxe ver. 22.21.6.51 / Norton Core v.201103_319 on Android 2.29.02 / Opera GX LVL2 (core: 77.0.4054.257) Early Access w/Chrome Extensions
Kudos1 Stats

Re: Norton shutting itself down

Any hotfix is coming? Becasue this issue is really annyoing.

Kudos0

Re: Norton shutting itself down

not yet :(....

Kudos1 Stats

Re: Norton shutting itself down

My Norton 360 is shutting itself at least once per hour. This is the biggest bug I've seen for years... and Norton team not even respond yet. Unbelievable... :(

Kudos0

Re: Norton shutting itself down

it is dangerous when ur av shut itself down although it is just for a few secs.

Kudos0

Re: Norton shutting itself down

@got3n As intrusive as it will be have you performed a removal only scenarion with the removal tool? After it completes, do a reboot to allow Windows Defender to see the system and update itself. Reboot again, then reinstall your Norton product via your Norton account and get the patches one at a time, reboot when each one installs for the system to properly install them. Then run live update a final time, try to reproduce the issue.

SA

MS Certified Professional / Windows Server 2016 Essentials - Windows 10 Professional x 64 version 21H1 / build 19043.1110/ Linux Mint Tina 19.3 / Norton Core Security / Norton 360 Deluxe ver. 22.21.6.51 / Norton Core v.201103_319 on Android 2.29.02 / Opera GX LVL2 (core: 77.0.4054.257) Early Access w/Chrome Extensions