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Kudos3 Stats

NORTON SMART MOVE!! NOT !

I recently got this email from norton stating that :

 

Important Notice Regarding Your Norton Emails

You’ve previously requested to receive emails from us in a preferred language. Due to recent changes, we can no longer accommodate this request.

Going forward, you will only receive Norton emails in your current residing country’s primary language.

We apologize for any inconvenience this may cause, and value you as a continued Norton customer.

–Your Norton Team


I will just say i live in Netherlands  but i don't know single world of Dutch language. How in the hell will i understand anything writen in those emails.  

By this move you are isolating people, student and many other  travelers that only know how to speak english. 

I will definitely stop using norton  and any of its services after my subscription finishes if i cant get support on language  that i actually know  and can talk. 
 

Replies

Kudos0

Re: NORTON SMART MOVE!! NOT !

Actually it's worse than just travelers and students.  What about the millions of Hispanic Americans, or Italian speaking Swiss, or a German speaking South Tirolean (in Italy), or anyone, who has ever moved overseas?

This is a very poor and insulting move that disrespects both people's individuality and culture, as well as reducing the levels of service.

I live in North Italy where the primary language is German, and I know that many here using Norton will stop if they get emails only in Italian.

It's also hateful, like shouting at people on a London bus "speak English, you're in Britain", which most decent people would consider racist, or a hate crime.

Kudos0

Re: NORTON SMART MOVE!! NOT !

Kudos2 Stats

Re: NORTON SMART MOVE!! NOT !

Marketing strikes again !

Windows 10 Home X 64
Kudos0

Re: NORTON SMART MOVE!! NOT !

Please do not let Norton use the Login option.  They did that on my computer when I called on how to remove pop ups that I had been seeing for a couple of weeks.  The tech logged into my computer and used the Norton erase and said they would restart my computer - it never restarted because the erased my windows files.  I had to take it to a professional to fix and it cost me over $100.  Norton said they didn't remove it but the tech told me that they couldn't have been in my computer without the Windows file.  Norton refused to take responsibility and asked for a report from the tech but told me that it wouldn't change the outcome of their investigation which was "not there fault".  DO NOT LET THEM INTO YOUR COMPUTER.

Kudos0

Re: NORTON SMART MOVE!! NOT !

Rule of thumb, never let anyone into or on your pc full stop unless you trust them.

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