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Kudos0

Norton Stuck On Finding A Fix

I've been having problems these past three days with my computer freezing up. When it freezes, it never unfreezes so I have to reboot it to get it to become unfroze. Today, I got the alert that my antivirus needed to run a scan and I clicked it to have it run. While it was running, my computer froze. After 10 minutes, I rebooted; the scan wasn't complete. Now, whenever I get online, I see that my Norton says it has a "Fix In Progress" but there's nothing going on in which to produce this. When I went do another Quick Scan, it wouldn't do it. It said "Initializing" for 5 minutes, then my computer froze on me again. Is there a way to correct the issue on my antivirus saying there's a fix going on when one isn't and for it to let me do a scan? I would like for my antivirus to have the green check-mark on it over it not having it. 

Replies

Kudos0

Re: Norton Stuck On Finding A Fix

What operating system are you using? If you use Windows 8/8.1 or 10, there can be an issue with the Fast Start feature.. See more information here.

If this is not your issue, it sounds like there may be some corruption of your Norton product. To get a fresh install, you can download and run the Norton Removal and Reinstall tool from    www.norton.com/nrnr

Be sure you read the Before you begin section, and run LiveUpdate manually a few times, restarting as necessary, until no updates are available.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton Stuck On Finding A Fix

I managed to do a manual Quick Scan last night, right before bed. It was slow in getting going, but it ran. Nothing came up in it. When I logged onto my computer today, my antivirus was fine. The green check is back, and it's not saying it has a fix going on when one isn't happening. 

Kudos0

Re: Norton Stuck On Finding A Fix

Keep an eye on things and let us know if you need more help.

Things happen. Export/Backup your Norton Password Manager data.

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