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Kudos0

Norton Support

My Wife was on the computer on July 16th and it locked up suddenly. A pop up with the Microsoft logo told him there was a virus with about 2,000 errors on our computer and supportandhelpus.com could take care of this. Then she got this Phone number “1800-872-8162” from called. She spoke to "Mike" (who sounded like he was from India), who took control of our computer and supposedly showed my husband several problems. Then he offered a service for $499.99 for one year, etc. My Wife gave "Mike" his credit card number and then called me at work and asked me if she should take the 1, 2 or 3-year plan. I knew it was a scam and told her to cancel it. That night I got home from work and there was a message on our answering machine from the credit card company saying there was some questionable activity on the card. On the 18th, "Mike" called and told me we did not call back to complete our transaction and threatened us with legal action. I hung up. Two minutes later, "Malcolm" (who also sounded Indian) called and said he was their attorney and he was going to sue me. I hung up. He kept calling back. We have been trying to resolve this ever since. When I Google this number than found website http:/ supportandhelpus . com/norton . php . They said they are Norton Support Executive.

Replies

Kudos1 Stats

Re: Norton Support

As you thought, it is a total scam. Support and help us has absolutely nothing to do with Norton.If you are getting these threatening phone calls, I would contact your local police. If they call again, tell them you have contacted the authorities.

It appears the credit card company is ahead of the game this time for you. I take it you contacted them and verified it was a scam.

As they took control of your computer you need to ensure that they did not leave any malware behind that might steal your personal information. Assuming you are a Norton customer, contact the true Norton Support and explain your situation, and ask for the Virus Protection Promise. They will remote into your computer and ensure your computer is not infected.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton Support

Hi @AllanWilliams,

This sounds definitely a Fake Tech Support popup. For more info refer "Information about technical support scams and how to avoid them and Remove Fake pop-up or tech support scam messages that warn the computer is infected

Do you have Norton with all updates installed on computer where fake support popup appeared?  Please provide the website url where this popup prompted and any other details that could help us investigation this further. Thanks 

Sunil_GA | Norton Forums Administrator | Symantec Corporation
Kudos0

Re: Norton Support

AllanWilliams: When I Google this number than found website http:/ supportandhelpus . com/norton . php . They said they are Norton Support Executive.

"Norton" is a registered trademark of Symantec Corporation and we are not affiliated/sponsored/endorsed by them.  We recommend you to visit www.norton.com for official support which is available for free.

 DISCLAIMER : SupportAndHepUs.com is a property of Secure Bit Technologies which an independent company based in India. We provide remote technical support service for various third party products through our pool to certified and expert technicians. Use of third party brand names, company names, logos and trademarks on this website is for informational and referential purpose only and these properties belongs to their respective owners. We are not affiliated / sponsored / endorsed by any such third party unless expressly specified. We strongly recommend to visit www.norton.com for official support which might be available free of charge.

supportandhelpus.com/norton.php 

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