Solved.
Norton support says version 8.8.1 coming w/fixes
Posted: 20-Sep-2022 | 11:38AM · 26 Replies · Permalink
Norton support told me today that version 8.8.1 is coming with fixes.
Replies
Re: Norton support says version 8.8.1 coming w/fixes
Posted: 21-Sep-2022 | 8:22AM · Permalink
Yet they are dumb enough not to say anything in the forums. The forums section is pretty much dead, probably because of a budget cut? Most of the people facing issues will look at the forums, not everyone will connect to Norton support as they won't fix bugs but a patch will
Re: Norton support says version 8.8.1 coming w/fixes
Posted: 22-Sep-2022 | 10:23AM · Edited: 22-Sep-2022 | 10:41AM · Permalink
No. I kept waiting for them to call me back for additional telephone support with what they called 'higher level team members'. When they didn't call back twice ('Please wait another 24 to 48 hours for a call....) they told me about the release. Maybe they were throwing me a bone to try to get rid of me.
The did tell me to do a full scan to make sure I was protected and I reminded them that the scanning never stopped and that was one of the main reasons I was waiting for tech support.
Overall, I'm very dissatisfied with Norton.
I am also running a Windows 10 laptop and Norton 360 works great for every aspect of the program. They blew it for Macs with this release.
Re: Norton support says version 8.8.1 coming w/fixes
Posted: 23-Sep-2022 | 12:03PM · Edited: 23-Sep-2022 | 12:08PM · Permalink
From today's support chat:
Thank you for the time and patience, I would like to inform you that as I have checked. The 8.8.1 would be coming next month. Please do not worry. I would request you to wait till that time and then we will be surely helping you with the same.
They first offered to start a third online login session to troubleshoot my computer. I have no more patience with Norton's support.
Re: Norton support says version 8.8.1 coming w/fixes
Posted: 27-Sep-2022 | 6:43AM · Permalink
From a support response to another posting in this forum -asking about 8.8.1:
8.8.1 is slated for release by the end of Oct 1st week.
Re: Norton support says version 8.8.1 coming w/fixes
Posted: 07-Oct-2022 | 5:55AM · Permalink
Here we are at the end of the first week in October when 8.8.1 was slated for release. I removed Norton from this computer, so I am hoping for a mention of the update here so that I can reinstall it again. Thanks.
Re: Norton support says version 8.8.1 coming w/fixes
Posted: 07-Oct-2022 | 12:01PM · Permalink
I chatted with Norton support a minute ago. They said there is no confirmation about the 8.8.1 release date. They said we will know it came after running a live update.
Re: Norton support says version 8.8.1 coming w/fixes
Posted: 11-Oct-2022 | 8:56AM · Permalink
I took Norton 360 off one computer. Over the weekend, I found Norton AV Plus for Mac for less than $15.00, so I bought it to see if maybe it was a different version. It was 8.8. It still has all the 8.8 issues but it runs live update automatically.
I also wrote to an editor at Macworld.com and outlined the issues we have been facing for over a month. He said he would look into the problem. He agreed that Macs need virus protection. Who knows?
Re: Norton support says version 8.8.1 coming w/fixes
Posted: 15-Oct-2022 | 12:43PM · Permalink
Did the version number and/or the build number change? I don't see it yet.
Re: Norton support says version 8.8.1 coming w/fixes
Posted: 15-Oct-2022 | 6:48PM · Permalink
Yes, build and version changed. Run a manual live update and then exit Norton and open again. I didn’t have to restart the Mac (virtual machine)
Not at my computer so I can’t get the build number but version is 8.8.1
Re: Norton support says version 8.8.1 coming w/fixes
Posted: 15-Oct-2022 | 8:04PM · Permalink
Still not able to get the upgrade. Can you confirm that Norton finally finishes a full scan? Thanks.
Re: Norton support says version 8.8.1 coming w/fixes
Posted: 16-Oct-2022 | 6:16AM · Permalink
On my M1 MBA and 2017 iMac, I still see build 122 and version 8.8.
Re: Norton support says version 8.8.1 coming w/fixes
Posted: 17-Oct-2022 | 4:42AM · Edited: 17-Oct-2022 | 5:08AM · Permalink
Norton AV Plus and Norton 360 upgraded to Version 8.81, build 76 this morning!
Re: Norton support says version 8.8.1 coming w/fixes
Posted: 17-Oct-2022 | 7:41AM · Permalink
I had this installed on another VM, and after a manual Live Update I ran a full scan without rebooting. I stopped it after it reached over 300k files (which was way more than the VM had on it). I rebooted and then ran the full scan and it completed after about 120k files, which is more realistic.
So, looks like a reboot after the update is in order (even though the product doesn't force it)
Re: Norton support says version 8.8.1 coming w/fixes
Posted: 17-Oct-2022 | 7:52AM · Permalink
I ran a manual live update, then a full scan. A popup came during the scan saying there was an update. After I clicked it, Norton rebooted. I rebooted the computer and was able to complete a full scan that finished - both on the M1 MBA and the 2017 iMac. I also see items logged properly.
Re: Norton support says version 8.8.1 coming w/fixes
Posted: 17-Oct-2022 | 9:13AM · Permalink
Yes, this is the updated version. I just used that installation version to install on my M1 Pro. Finished a full scan (about 1.2m files) and seems to be working correctly now. A few days will tell....
Re: Norton support says version 8.8.1 coming w/fixes
Posted: 20-Oct-2022 | 6:01PM · Permalink
I am moving on from Norton on my Mac. 8.8.1 was causing my Time Machine backups to be extremely slow in completing. It seems like it is just one thing after another with the Mac version of this software. When a problem is found, it takes two months to get it fixed....we lived with not being able to complete a manual scan for two months.
I have uninstalled Norton and am going back to Intego. They know how to write Mac software and it does not have all these issues.
Accepted Solution
Re: Norton support says version 8.8.1 coming w/fixes
Posted: 21-Oct-2022 | 5:55AM · Permalink
I am using Norton AV Plus and Norton 360 for different computers. Since 8.8.1 dropped, my scan times keep getting faster for both the boot drives and the Time Machines. It appeared that Norton took longer to update at least once after 8.8.1 arrived. I forced manual updates and rebooted the first few days and now everything works.
Re: Norton support says version 8.8.1 coming w/fixes
Posted: 21-Oct-2022 | 1:26PM · Edited: 21-Oct-2022 | 1:27PM · Permalink
Thanks for posting your experience. I am going to reinstall and give it a bit more time as maybe I didn’t give it enough time.
I’ll post back in a few days
Re: Norton support says version 8.8.1 coming w/fixes
Posted: 21-Oct-2022 | 5:55AM · Permalink
I am using Norton AV Plus and Norton 360 for different computers. Since 8.8.1 dropped, my scan times keep getting faster for both the boot drives and the Time Machines. It appeared that Norton took longer to update at least once after 8.8.1 arrived. I forced manual updates and rebooted the first few days and now everything works.