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Kudos0

Norton told me to do a Remove/Reinstall but it's old version and won't run

Norton won't sign in - says there's an error. It told me to do an Removal and Reinstall.  Sent me to a page to get the software - but once it's downloaded, Norton won't run it - says there's a newer version!!  I'm going in circles.  Here's the link -

https://support.norton.com/sp/en/us/home/current/solutions/v60392881_EndUserProfile_en_us?src=nrnr

The Norton folks need to insert the new link onto this web page.  Not the upper link, the lower one. 

I'm going to try to us the upper software link. 

Replies

Kudos0

Re: Norton told me to do a Remove/Reinstall but it's old version and won't run

The Norton Remove and Reinstall link in the KB you referenced should download the 4.3.0.27 version of the tool.

The Norton Removal Tool  (listed in the KB for use with Internet provider sup[plied Norton) version is 22.5.0.25.

These are the current versions - which version are you seeing? 
 

Kudos0

Re: Norton told me to do a Remove/Reinstall but it's old version and won't run

Notified

Kudos0

Re: Norton told me to do a Remove/Reinstall but it's old version and won't run

@korianto:

1. Were you trying to log on to your Norton account? Or you were trying to activate your Norton software?

Personally, the said attempts require a valid internet connection and a good Norton Account Server.

Then, would you please re-try that action later?

2. As to " a newer version (of NRnRT)", I am running the official Norton Remove and Reinstall Tool (v4.3.0.27; sha256 = d9344c5d4698c37bde29489d4e69aa4a42a407679b1c2f941971877f7dd2d1c1) and do not receive any alert re the newer version of itself:

Before: (without any Norton software installed)

After: (with Norton Security installed)

Meantime, would U please share an img re "a newer version of Norton Remove and Reinstall Tool"?

For more info, you may Chat with Norton Support.

Please post back if this or any other comment solves your problem. THX...

PUP Hunter PRO: Just TRYING to save the world (U) from cyber threats, A single blog post, at a time, and ONCE & FOR ALL. (A fan of Nadia_Kovacs)

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