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Kudos0

Norton Toolbar 2015.5.4.10 on firefox/win10

Since I upgraded Win7 to Win10 my Norton toolbar on Firefox causes the browser to repeatedly go into 'not responding' and ultimately crash. When I try to restart Firefox it creates a firefox process but never appears on the desktop, I have to restart windows to get Firefox to restart. I verified that Norton Toolbar is causing the issue by putting Firefox into 'safe mode' and reenabling addons one at a time. When the toolbar is disabled I do not have the issues, when it is enabled the issues return. Symantec tells me I am at the latest version and Firefox gives a warning that Norton Toolbar is not verified to work with the version of Firefox I am using.

Anyone else having these types of issues?

Labels: Firefox 42

Replies

Kudos0

Re: Norton Toolbar 2015.5.4.10 on firefox/win10

Hi wmarsh73, welcome!

If your Firefox is version 41, please see this announcement:

Firefox 41 and Norton Toolbar compatibility

These are a couple of threads with users experiencing this incompatibility:

https://community.norton.com/en/forums/firefox-version-41-update-disabled-norton-toolbar

https://community.norton.com/en/forums/firefox-410-and-norton-tool-bar

Windows 7 HP SP1 32-bit | Chrome 65.0.3325.146 | NS 22.12.1.15
Kudos0

Re: Norton Toolbar 2015.5.4.10 on firefox/win10

wmarsh73,
Please confirm you're running Firefox 40.0.x
 

Kudos0

Re: Norton Toolbar 2015.5.4.10 on firefox/win10

Currently running 40.0.3

Kudos0

Re: Norton Toolbar 2015.5.4.10 on firefox/win10

It just upgraded to 41.0.1

Kudos0

Re: Norton Toolbar 2015.5.4.10 on firefox/win10

Yes, I suspected you were on FF40 ....so, now Rainbow_2 info applies Permalink

Kudos0

Re: Norton Toolbar 2015.5.4.10 on firefox/win10

Hello

Please change the updating of Firefox to let you know there is an update, but let you decide when to install it. That way you can wait for some fixes to come thru before you update Firefox.

What Norton product and version number please? Have you disabled Fast Startup?

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Norton Toolbar 2015.5.4.10 on firefox/win10

Yes 41.0.X, and Yes

Kudos0

Re: Norton Toolbar 2015.5.4.10 on firefox/win10

Hi,

i thought that Symantec is a company that will not be bought by Microsoft! But they keep to be very similiar in their problems. Microsoft WIN 10 has only failures and Norton 360 has also probleme with Firefox Ver. 41.0.2. Hopefully Symantec will be a part of Microsoft in the future then nothing will be work and longer and a big team of Ing. without knowledge can work together to find a solution for their problems!

If the solution of Norton Identity Safe will not be solved till end of Oct. 2015 is will deinstall this product and want to have my money back!

Greetings

Kudos0

Re: Norton Toolbar 2015.5.4.10 on firefox/win10

Hello

Well, the issues with Firefox 41 is mostly due to Mozilla coming out with new versions so often and then changing the way they do updates completely just at the same time that Microsoft decided to release Windows 10 earlier than originally planned. As a result of that, Symantec and the other Security programs had to rush and try to catch up with Microsoft with the early release of an unfinished Win 10. Of course most of this is my opinion of things.

Sorry that you are having all the issues at once.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Norton Toolbar 2015.5.4.10 on firefox/win10

are we waiting another month for the fix? ff has to slow down all the new versions.

Kudos0

Re: Norton Toolbar 2015.5.4.10 on firefox/win10

11/18/15 another patch from Norton. no help in ff 42 should regress to 41.xxx?

Kudos0

Re: Norton Toolbar 2015.5.4.10 on firefox/win10

Hello Ivzz

The 22.5.5.14 update which was just released today in English only did not fix the Firefox Toolbar issue. It did fix the loop with signing into the Toolbar links which resulted into a loop. That issue was fixed.

Thanks

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Norton Toolbar 2015.5.4.10 on firefox/win10

still another patch on 11/25/15 - 22.5.5.15 and still does not work. what is wrong with Norton?

Kudos1 Stats

Re: Norton Toolbar 2015.5.4.10 on firefox/win10

The "latest release" ( 22.5.5.15) is a re-release of the previous pulled 22.5.5.14 - never intended to fix the compatibility of FF and the NTB.

 This patch will address the Norton & Windows Action Centre conflict issue as well as the other issues mentioned in the announcement blog . This update is available via Live Update. [released in a phased manner]

Kudos0

Re: Norton Toolbar 2015.5.4.10 on firefox/win10

and the problem continues 12/2/15.

Kudos0

Re: Norton Toolbar 2015.5.4.10 on firefox/win10

Hello tvzz

Are you referring to the limited compatibility of Firefox with Symantec?

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Norton Toolbar 2015.5.4.10 on firefox/win10

another patch 12/15/15 does not help toolbar in ff. 1 1/2 months and no resolution. sad very sad support.

Kudos0

Re: Norton Toolbar 2015.5.4.10 on firefox/win10

Hello tvzz

Please read the Announcements on top of the Forum. It mentions that there will be no significant changes over the next several months. It may be located also in the Blog for Product Updates. The patch that came thru today did help the Toolbar. The patch was released today so that you can use Firefox 43. The Toolbar is now verified for the 43 version.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.

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