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Kudos0

Norton Toolbar Broken on Chrome with New Update

I've downloaded the new toolbar following the instructions, and Live Update has been run. The toolbar is showing but there's no "Open your vault" box. If I open the Vault from the main Norton interface it's still not filling in any passwords. It is adding passwords, though. I noticed this started yesterday 9.24.14.

Chrome 37.0.2062.124 m settings says Norton Identity Safe 1.0.5 and Norton Security Toolbar 2014.7.8.23 are enabled. NIS 21.6.0.32 is running on a Win 64.

Am I the only one having these problems? Is Norton working on them for this update?

Replies

Kudos0

Re: Norton Toolbar Broken on Chrome with New Update

Am I the only one having these problems?  I am also having a very similar problem.  I see the Toolbar ICON but the toolbar itself doesn't display. I am running Chrome Version 37.0.2062.124 m.  Ironically I switched to Chrome because Firefox / Norton Toolbar issues!  

Kudos0

Re: Norton Toolbar Broken on Chrome with New Update

Accepted Solution
Kudos0

Re: Norton Toolbar Broken on Chrome with New Update

It looks like they're slowly getting this worked out. I finally have a toolbar showing with the "Open Vault" box. But when I put my vault password in the interface that opens after clicking Open Vault I got a Network Unable to Connect error. I clicked on the Open box right below the error again anyway and it worked! It's also filling in my passwords again. Hopefully eventually it'll be fully fixed and I won't have to trick it.

Kudos0

Re: Norton Toolbar Broken on Chrome with New Update

R U running Chrome 64bit.  Is that okay to run now

Kudos0

Re: Norton Toolbar Broken on Chrome with New Update

they updated it again but its still not working here on 32 bit or 64 bit chrome. so for some it must work but it shows they are working on it.

Kudos0

Re: Norton Toolbar Broken on Chrome with New Update

T11 wrote:
they updated it again but its still not working here on 32 bit or 64 bit chrome. so for some it must work but it shows they are working on it.

Note: The 21.6 update does not target the Norton Security Suite product. We’ll post an update if we have more information.

That's why I felt you would be better served by posting in the Comcast Forum.  You would get feedback from Comcast users like yourself.  

Kudos0

Re: Norton Toolbar Broken on Chrome with New Update

what does this have to do with a toolbar comcast support told me the toolbar is not from them its a add on from norton so therefor norton  is the one that supports it. that is straight from norton support for comcast threw there 800 number.

Kudos0

Re: Norton Toolbar Broken on Chrome with New Update

here see this the tones of people having issues (chrome.google.com/webstore/detail/norton-security-toolbar/mkfokfffehpeedafpekjeddnmnjhmcmk/reviews) so it is not just me they broke the toolbar.

Kudos0

Re: Norton Toolbar Broken on Chrome with New Update

what does this have to do with a toolbar comcast support told me the toolbar is not from them its a add on from norton so therefor norton  is the one that supports it. that is straight from norton support for comcast threw there 800 number.

<< The 21.6 update does not target the Norton Security Suite product. We’ll post an update if we have more information.>>
      No update has been posted. 

Kudos0

Re: Norton Toolbar Broken on Chrome with New Update

Just spent time with Chat Support.  Support recommends all users stay with Chrome 32bit at this time.  Despite updates.  Engineers are still working on issues that reoccur.  All users meaning v21 and v22

Kudos0

Re: Norton Toolbar Broken on Chrome with New Update

i had a support rep connected to both of my computers today from the norton 800 number support it is broken for both it makes no difference what version of chrome you have the guy remotely connected to both my computers not at same time of course and said he he will send it up to lead techs and have the issue corrected, he did say it was suppose to be fixed for 64 bit and 32 bit with the role out of version   2014.7.8.25, but confirmed that it's broken for both chrome 32 bit and 64 bit at this time. he said you can use Norton Safe Search as default for Chrome 1.0.9, and that does work if you want to switch your search engine to that till they fix it.   I was on the phone and he was connected to both computers for about a half hour trying to fix it The rep was very nice and said he will be reporting the issue.

Kudos1 Stats

Re: Norton Toolbar Broken on Chrome with New Update

Hello T11

As I suggested to you ... contact Support. 
The caveat about Support is....
If you don't get satisfaction.  Try again. 

Kudos0

Re: Norton Toolbar Broken on Chrome with New Update

oh its ok he sent it to upper tier support so hopefully we will all get a fix soon :) 

Kudos0

Re: Norton Toolbar Broken on Chrome with New Update

I didn't have any trouble even with a Network Error today, so for me it's fully fixed (until the next time :).

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