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Kudos0

Norton Toolbar disappeared from FF after live update!

I have Firefox 40.0.3 & NIS 20.6

Norton toolbar disappeared today after running live update before opening FF, and isn't in my add-on extensions at all. 

How do I get it back?!?!

Having to use Chrome and NOT happy.

A coincidence is a small miracle in which God chooses to remain anonymous.
Labels: Firefox

Replies

Kudos0

Re: Norton Toolbar disappeared from FF after live update!

Hello Wagygirl

Look in Live Update and please search for something that could have caused this issue.  Please post back what you find. I don't use FF, so I can't check it out.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Norton Toolbar disappeared from FF after live update!

Did you confirm the Firefox version after the update you are referring to? If you allowed FF to update to version 41 you will have lost the Norton toolbar functionality, as explained in this product announcement.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton Toolbar disappeared from FF after live update!

I'm glad Norton is aware and working on the problem. Mozilla has significantly changed something about their digital signing of add-ons.

I've been delaying my FF update for weeks.

Kudos0

Re: Norton Toolbar disappeared from FF after live update!

waygirl,

NIS Version 20.6?   I'm hoping you realize that is an older version and really needs to be upgraded - unless of course you desire to remain on the old version for some reason.

Kudos1 Stats

Re: Norton Toolbar disappeared from FF after live update!

Hello

I think she is on that version so that she can keep her local vault and avoid having to do elsewhere's method to keep it.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Norton Toolbar disappeared from FF after live update!

floplot:

Hello

I think she is on that version so that she can keep her local vault and avoid having to do elsewhere's method to keep it.

Thanks.

 It has been shown that just overinstalling the new products or updating to the latest version of your existing product will maintain the local vault.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton Toolbar disappeared from FF after live update!

FF has a setting that will warn you if the update will disable any add-ons. That way you can just say no.

Is there any way to see what NS version you have, other than going to CP? I looked all through the app and could only see that I was 'Up to Date.'

Kudos0

Re: Norton Toolbar disappeared from FF after live update!

Help > About.

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: Norton Toolbar disappeared from FF after live update!

FF has a setting that will warn you if the update will disable any add-ons. That way you can just say no.

 IIRC, that warning comes up after you have already updated Firefox.

You are best to set the Firefox updates to ask before installing. That way you can check here to see if the new FF Toolbar update has been released. It is advised to update fNorton before FF.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton Toolbar disappeared from FF after live update!

When will Norton address and fix the continual problems Firefox creates with its updates. Is Norton  doing anything positive? I think the service is unavailable to FF  users almost as often as it works. 

Kudos0

Re: Norton Toolbar disappeared from FF after live update!

Langkous:

When will Norton address and fix the continual problems Firefox creates with its updates. Is Norton  doing anything positive? I think the service is unavailable to FF  users almost as often as it works. 

Norton does address the Firefox issues every 6 weeks as Mozilla releases a new version.. What helps us as users is to set Firefox  to notify us of updates but let us choose when to update. Then make sure you have fully updated your Norton product to have the Toolbar update. Then you can accept the FF update. 

If Mozilla would back off from the aggressive upgrade schedule, it would make it much easier for add on producers to keep up to date.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton Toolbar disappeared from FF after live update!

Hello

The reconstruction of the Norton Toolbar for Firefox should also help with the issues that have been happening. Unfortunately for Firefox users, the completion of this project will probably take several months. The first phase of construction is supposed to be finished by the end of the month.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Norton Toolbar disappeared from FF after live update!

I confirmed my FF version. I have not updated FF because of the toolbar problem for it. I do NOT have FF set to auto update.

 Firefox 40.0.3 & NIS 20.6 are supposed to still be compatible.

Yes, I am using an older version of NIS for the 'local vault'. I have tried to update my NIS by installing a newer version over top, but it removes the local vault. Norton is trying to force everyone to use the cloud.

My toolbar just disappeared, after running LiveUpdate and I have no idea what happened or how to get the toolbar back.

A coincidence is a small miracle in which God chooses to remain anonymous.
Kudos0

Re: Norton Toolbar disappeared from FF after live update!

When they implemented the cloud vault, it was a nightmare. At least for FF users. I wanted to beat them with a crowbar.

But now it's working seamlessly. I have several devices that I use.  And access on my Android tablet, although not perfect, is handy at times. Such as while traveling. I never bring my laptop any more.

Just wondering why the reluctance?

Kudos0

Re: Norton Toolbar disappeared from FF after live update!

I don't use the cloud because every time I use it, it won't let me log in. I have tried at least 3 times to use a more modern version and it has never let me log into Norton and use my logins/passwords.

Now things have gotten worse. Norton is really trying my patience!

https://community.norton.com/en/forums/performance-monitoring-disabled-n...

A coincidence is a small miracle in which God chooses to remain anonymous.
Kudos0

Re: Norton Toolbar disappeared from FF after live update!

Has there been a way to restore the toolbar to Firefox 40.0.3 & NIS 20.6 yet?

A coincidence is a small miracle in which God chooses to remain anonymous.
Kudos1 Stats

Re: Norton Toolbar disappeared from FF after live update!

Hello wagygirl

The Norton Toolbar for Firefox is being completely rebuilt from the foundation and up for versions 22.5 and up only. You can subscribe to the product updates. Then you will get an email for every update that comes out. You can also check the Announcements on top of the Forum. I don't think I have heard anything about version 20.6. Have you tried the chat program to see if they heard anything about version 20.6 and the toolbar.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.18.0.213 Core Firmware 282 I E 11 Chrome latest version.
Kudos1 Stats

Re: Norton Toolbar disappeared from FF after live update!

wagygirl:

Has there been a way to restore the toolbar to Firefox 40.0.3 & NIS 20.6 yet?

Have you tried this combination? I am using FF 40.0.3 and NIS 21.7 and the Toolbar is fully functional, including ID Safe. 

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton Toolbar disappeared from FF after live update!

Does it have local vault?

I have tried to "update" but my local vault disappears. 

Do you have a direct link for NIS 21.7?

A coincidence is a small miracle in which God chooses to remain anonymous.
Kudos0

Re: Norton Toolbar disappeared from FF after live update!

@floplot, @peterweb, @yank,

I was helping wagygirl with another thread, please see this thread for more information.

https://community.norton.com/en/forums/performance-monitoring-disabled-no-maintenance-either

wagygirl,

Good luck!

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: Norton Toolbar disappeared from FF after live update!

Hi  waygirl,

The following is the link to NIS 21.6 (as I remember there never has been a direct link for 21.7) however once it is downloaded and installed, it should be updatable to 21.7 - what I do not know is if it will direct update to version 22 - which we don't want.

http://www.norton.com/oldnis

As krusty13 and peterwolf have been assisting you (and are more than capable) , I will now back off and leave it to them to continue with you.

Kudos1 Stats

Re: Norton Toolbar disappeared from FF after live update!

wagygirl

When you install the 21. Version, be sure you go to Settings and turn off Automatic download of new version. That will stop your product from updating to v22. Do this before you run Liveupdate.

Then if you cannot log into your local vault, see these instructions from user elsewhere to regain your local vault.

As long as you have had a local vault at some time it is possible to regain it if you have been converted to the online vault. Check the information gathered by user elsewhere in this thread.   https://community.norton.com/en/forums/retaining-your-local-vault

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton Toolbar disappeared from FF after live update!

Before I do anything other than install the newer version, I am already switched to the cloud.

So, I will have to try this. Thanks. Will let you know if I can do it or if it solves my problem.

Sorry for the loooong wait for my reply. Internet provider went out. *sigh*

A coincidence is a small miracle in which God chooses to remain anonymous.
Kudos0

Re: Norton Toolbar disappeared from FF after live update!

Thanks you to you yank I just downloaded 21.6.0.3

I will install and run all of the updates when I have the internet. I only have 10 GB a month.

I promise to let you know if it lets me keep my local vault or if I have to follow other instructions on how to get it back.

Sorry I haven't responded for so long. Very bad weather knocked out my internet service.

A coincidence is a small miracle in which God chooses to remain anonymous.

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