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Kudos0

Norton Toolbar Gone - Windows 7 - IE10

My friend's PC has NIS V21, Win7 Home Premium 64-bit and IE10. It had Norton Toolbar for two years, but has disappeared. I tried uninstalling NIS, running Norton Removal Tool, reinstalling NIS (before and after resetting IE10 Settings as well), but still don't have the Norton Toolbar listed when right-clicking IE (upper right) where it should be listed. Manage Add-Ons shows Norton Toolbar and Norton Identity Protection enabled. NIS is up-to-date. This also happened about two years ago too and what I tried above worked at that time, but not now.

P.S. (Edit) I just noticed a shortcut on my friend's Desktop to Norton Identity Safe. Here's the link - http:// liveupdate. symantecliveupdate .com/upgrade/identitysafe/NortonIdentitySafe-v1-LB.exe Is this something we have to install to get the Toolbar back? If so, this is a bad idea. It should not be installed separately. Everything should be made available via LiveUpdate as it has in the past with my several NIS V19 PCs and several other NIS V20 PCs I've worked on that have the Toolbar installed.

Replies

Kudos0

Re: Norton Toolbar Gone - Windows 7 - IE10

Hi, OUgrad. Have you clicked on View/Toolbars in the Menu Bar, and checked to see  if the Toolbar is ticked ?

Windows 10 Home X 64
Kudos0

Re: Norton Toolbar Gone - Windows 7 - IE10

No FE4, not there. It should also be displayed as I mentioned above "but still don't have the Norton Toolbar listed when right-clicking IE (upper right) where it should be listed." That's where I've always ticked it when not selected. I'll call my friend tomorrow to see if it's where you suggest and advise result.

Thanks.

Kudos0

Re: Norton Toolbar Gone - Windows 7 - IE10

Hi OUgrad,

Some additional info,  you need to make sure IE10 is running in 32 bit mode, please se the following info:

http://www.sevenforums.com/tutorials/280434-internet-explorer-10-enable-32-bit-64-bit-ie10-windows-7-a.html

Seems there was a Windows Update not too long ago that did something with the EPM mode setting.

Kudos0

Re: Norton Toolbar Gone - Windows 7 - IE10

Hi FE4. We tried your path to the Toolbar, but it's not listed there either.

Thanks,

OUgrad

Kudos0

Re: Norton Toolbar Gone - Windows 7 - IE10

Hi yank. Yes, his IE10 was in Protected Mode just as your link describes. We followed the link info, restarted IE10, but still no Toolbar. I wonder if I should try reinstalling NIS V21 again with IE10 running 32-bit? Also tried disabling Symantec Add-Ons, restarting IE10 and enabling Add-Ons with restart - no help. Thanks, OUgrad

Kudos0

Re: Norton Toolbar Gone - Windows 7 - IE10

Hi,OUgrad. Try disabling Smart Filter and EPM in IE, and see if that works. I have both disabled.

Also IE should run in 32 bit, for full compatibility.

Windows 10 Home X 64
Kudos0

Re: Norton Toolbar Gone - Windows 7 - IE10

OUgrad:

Hi yank. Yes, his IE10 was in Protected Mode just as your link describes. We followed the link info, restarted IE10, but still no Toolbar. I wonder if I should try reinstalling NIS V21 again with IE10 running 32-bit? Also tried disabling Symantec Add-Ons, restarting IE10 and enabling Add-Ons with restart - no help. Thanks, OUgrad

OUgrad, the instructions ask you to restart your computer - not just IE!  Also once you restart verify Protected Mode is off, restart your system, within IE, from the Menu Toolbar, select View > Toolbars and make sure there is a check mark for Norton Toolbar, and also check Tools > Manage Add-ons and ensure the Norton Toolbar is Enabled.

Kudos0

Re: Norton Toolbar Gone - Windows 7 - IE10

One other thing to check. You mention a Desktop shortcut for Norton Identity Safe. Is it the stand alone version of Identity Safe or is it part of a Norton security product?

If it is part of Norton Internet Security/Norton 360/Norton Security, you may have a second installation of the Identity safe. Look in Windows Control Panel - Programs, and see if you have an entry for Norton Identity Safe. If you find that, uninstall Identity Safe. This will get rid of the standalone version and stop conflicts with the embedded version. Restart the computer and test.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: Norton Toolbar Gone - Windows 7 - IE10

Thanks yank. We did restart this time after turning off Protected Mode in all four Zones under Security Tab and the Advanced Tab with Apply Buttons each time. Manage Add-Ons shows Norton Toolbar and Identity Protection Enabled. However, there I still no Norton Toolbar listed under View>Toolbars.

FE4, SmartScreen Filter is off.

Peterweb, the Identity Safe Installation Shortcut on his desktop was added by either the full V20 NIS Installer he had saved on his PC or the V21 Upgrade via NIS GUI we tried after. That shortcut shows 1/5/2015 date created, modified and installed. Identity Safe is not listed under Programs and Features. I wonder why the shortcut there?

Should we try uninstalling NIS again, run Norton Removal Tool, make sure Protected Mode and SmartScreen Filter are off as above, reinstall either NIS V20 or V21 since we have both full installers now?

This is really strange. I have NIS V19 on several PCs, both 32-bit and 64-bit, running IE10 and IE11 in Protected Mode in all cases with the Toolbar.

Any other ideas?

Kudos0

Re: Norton Toolbar Gone - Windows 7 - IE10

Hi yank - forgot to mention after restart Protected Mode was off in all areas described above.

Kudos1 Stats

Re: Norton Toolbar Gone - Windows 7 - IE10

Thanks for the feedback, I am quickly running out of suggestions - please go to Tools > Internet Options > Advanced > Browsing > and ensure Enable third-party browser extensions is checked. Please note Browser restart required to change that setting.

Now in regards to the Shortcut on the desktop - I have seen a shortcut created there and also in the System Tray for ID Safe - it happened after a removal of a Norton Product and electing to keep the free stand alone ID Safe.  I later found the two shortcuts and an entry in the Control Panel (as you verified does not exist), thus it would appear to me the shortcuts are not useable.  You cold check their properties and see what the "target" is.

Which NIS V20 or V 21 do you currently have installed?

Kudos0

Re: Norton Toolbar Gone - Windows 7 - IE10

Thanks yank. My friend currently has V21 installed. I plan to drop by their home late this afternoon to check things out and will report back. When I find the Shortcut Target, I'll explore to see if it is still there and check the Browser extension. His PC runs like a well-oiled Swiss Watch and at the speed of light - Win7 64-bit with quad core AMD and 6GB memory. I have him periodically run ESET Free Scan (PUPs included) and mbam Free to supplement his Norton. He knows how to use VirusTotal.com as well before clicking links. I doubt there is infection. I could also try installing V19 in addition to V20 or V21.

Kudos0

Re: Norton Toolbar Gone - Windows 7 - IE10

To start with, I think I would run the Norton Remove and Reinstall Tool before doing anything else. Be sure to read the BEFORE you begin prior to running it in case there are any other Norton products you do not want remove.  The tool will provide you with a clean install of V 21 as  a starting point.   LiveUpdate will have to be run to bring it up to date on the defs, etc.

Please let us know how things go.

Kudos0

Re: Norton Toolbar Gone - Windows 7 - IE10

- May not have to yank. I just discovered my friend's IE10 is damaged, thanks to your previous post. The box to enable third-party browser extensions cannot be checked. It's there, but does not respond. So, I'll follow this Microsoft procedure to repair IE10 and reinstall if necessary.

http://support.microsoft.com/kb/318378

Will advise what happens - Thanks.

Kudos0

Re: Norton Toolbar Gone - Windows 7 - IE10

Hi yank. Re that Desktop Identity Safe shortcut, there is no target - it's a website shortcut here.

http://liveupdate.symantecliveupdate.com/upgrade/identitysafe/NortonIdentitySafe-v1-LB.exe

I uninstalled/reinstalled IE10, made sure Internet Options were set as recommended plus Smart Screen Filter off and reinstalled V21. However, "Enable third-party browser extensions" is still grayed out and cannot be checked. So, I tried this Registry Edit and changed "Enable Browser Extensions" from no to yes. It's for Win8, but the same for Win7 Registry.

http://answers.microsoft.com/en-us/ie/forum/ie11-iewindows8_1/enable-third-party-browser-extensions-greyed-out/eff5eba6-d021-4ac6-bf7e-9d8074d56105

No help and "Enable third-party browser extensions" is still grayed out. The Registry change above remains yes.

I also tried this to fix the third-party grayed out above, but no help.

http://www.howtoplaza.com/full-administrative-rights-windows

I have no idea why "Enable third-party browser extensions" remains grayed out. I would think any IE defects would have been fixed by IE uninstall/reinstall.

The Norton Toolbar is still not listed in View>Toolbars while enabled in Manage Add-Ons.

Possible dead-end??? Try V20 or V19???

Kudos1 Stats

Re: Norton Toolbar Gone - Windows 7 - IE10

Hi OUgrad, something needs to give here soon - we need to get to the bottom of this:

A few more references(suggestions) and if no joy hopefully someone else will help us out:

http://www.mysysadmintips.com/windows/clients/120-ie-qenable-third-party-browser-extensionsq-grayed-out
Group policy

http://answers.microsoft.com/en-us/ie/forum/ie9-windows_7/cannot-enable-addons-as-the-feature-is-greyed-out/6028edfa-c864-48b0-aa24-e08afb5ea831
Additional suggestions here - including run as admin and safe mode

http://windows.microsoft.com/en-hk/windows/fix-corrupted-user-profile#1TC=windows-7

Fix  corrupted user profile


 


 

Kudos0

Re: Norton Toolbar Gone - Windows 7 - IE10

Thanks yank. Regarding your first link above, I refer to that regedit in my previous post. The Registry Edit from no to yes is not changing with PC restart, so the Group Policy concern in the link you sent does not appear to be an issue. "Enable Browser Extensions"="yes" is not reverting to "no". I will confirm again this evening when I visit my friends to try the other two links you sent and report back on all.

Kudos0

Re: Norton Toolbar Gone - Windows 7 - IE10

Hi Yank. Regarding your first link above, Group Polict Editor is not available in Windows 7 Home Premium which my friend has. We tried to get there before finding this link.

http://www.sevenforums.com/tutorials/3652-local-group-policy-editor-open... "In Windows 7, the Local Group Policy Editor will only be available in the Professional, Ultimate, and Enterpise editions." - Quote from above link.

However, my registry edit change "Enable Browser Extensions"="yes" is not reverting to "no" after two more restarts, but "Enable third-party browser extensions" in Internet Options remains grayed out.

Regarding your second link, running in Safe Mode Administrator does not help either. We also opened Internet Explorer as Administrator in Safe Mode, but still grayed out.

Regarding your third link, we created a new User Account (non-Administrative) and everything now works in that Account - most importantly, Google Search now displays the Green/White OK symbols on links safe to click. However, the Administrative Account he normally starts is still not fixed. So, he may use the new Account just for Google Search. He does not want to migrate everything to the new Account.

Thanks for all your help thus far. I guess we can call it quits here unless there are any other ideas.

P.S. (Edit) His Admin Account does not provide formatting options for this Discussion Group. I had go to the new Account to even skip lines above.

Kudos0

Re: Norton Toolbar Gone - Windows 7 - IE10

Hi OUgrad,

Sounds like progress to me.  IMHO, it appears there is more wrong with the Admin Account than just the NTB situation - it may be better to copy everything over to the new account and make it an Admin account.

Kudos0

Re: Norton Toolbar Gone - Windows 7 - IE10

fwiw ~ I run two Admin accounts.  One for daily use and the other is there just in case.  Easier to have a spare, than turning on the hidden Admin account if your one Admin goes bonky.  
 

Kudos0

Re: Norton Toolbar Gone - Windows 7 - IE10

Thanks yank and bjm. I'll discuss with my friend, but he has zero enthusiasm to do more at this point beyond running System File Checker with my help. I guess this issue can just remain on hold for now. If he did create a second Admin that worked, could he delete the old Admin? I assume yes? Never done that...

Kudos0

Re: Norton Toolbar Gone - Windows 7 - IE10

OUgrad:

Thanks yank and bjm. I'll discuss with my friend, but he has zero enthusiasm to do more at this point beyond running System File Checker with my help. I guess this issue can just remain on hold for now. If he did create a second Admin that worked, could he delete the old Admin? I assume yes? Never done that...

My focus is ... if you have a wonky Admin account.   If you can still create a working spare.  May be prudent to do so.  After that.... ?   What caused Admin to go wonky ?  IDK

Accepted Solution
Kudos1 Stats

Re: Norton Toolbar Gone - Windows 7 - IE10

OUgrad,

In the third link above (  http://windows.microsoft.com/en-hk/windows/fix-corrupted-user-profile#1TC=windows-7 )under Step 11 it states:

"If you have e‑mail messages in an e‑mail program, you must import your e‑mail messages and addresses to the new user profile before you delete the old profile. If everything is working properly, you can delete the old profile."

Kudos0

Re: Norton Toolbar Gone - Windows 7 - IE10

Thanks yank. My friend has webmail.

P.S. (Edit) My friend wants to try a replacement Admin Account - will make sure all Programs, Printer, Toolbar, etc. working, Import Favorites and copy Docs, Pics, Music via Flash Drive.

Kudos0

Re: Norton Toolbar Gone - Windows 7 - IE10

Hi Yank. All is working with the new Admin Account plus Enable Third-Party Browser Extensions is no longer grayed out. He will keep the old Admin Account for a week before we remove it, but use the new Admin Account from now on. So, I'll mark your post above as the solution which is to create a new Administrative User Account as well as use the other settings recommended previously above.

Thanks!!!

Kudos0

Re: Norton Toolbar Gone - Windows 7 - IE10

OUgrad - don't you just love the thrill of victory?  You are welcome and glad all is sorted.  It's been a pleasure working through this with you.

Kudos0

Re: Norton Toolbar Gone - Windows 7 - IE10

AMEN to that yank and the feeling is mutual. This makes me wonder if a multitude of other problems might be solved with a new User Account. It certainly is easy to try and no bridges burned if no help. Who knows, this may soon rival PC re-start as one of the first things to try as a fix.

Kudos0

Re: Norton Toolbar Gone - Windows 7 - IE10

In the end, it seems it was really a windows User Account problem more so than a Norton Toolbar problem - but all that counts is that it is fixed!

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