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Kudos0

Norton "Toolbar" Identity Safe for Firefox Getting Worse

Norton "Toolbar" Identity Safe is getting worse. I have the build that's compatible with Firefox 44.0 But since installing Firefox 44.0 the first window opens fine and Norton Safe Search's text box is displayed. But the second or third window (not tab) will not display Norton Safe Search's text box. Pretty sure this is an ongoing issue but soon the toolbar will be useless if it keeps going like this.

Screenshot;

And before you say it. It's not another extension (add-on) causing it.

Another problem is now with this Firefox 44.0 compatible version when I open Firefox the Safe Search text box draws itself to the right.

Windows 10 Pro 64-bit / Norton Security v.22.15.x

Replies

Kudos0

Re: Norton "Toolbar" Identity Safe for Firefox Getting Worse

I usually just use multiple tabs, but I just opened a second window in FF 44, and I too see that the Safe Search feature does not appear in subsequent windows.

Things happen. Export/Backup your Identity Safe data.
Kudos0

Re: Norton "Toolbar" Identity Safe for Firefox Getting Worse

The problem began on Jan. 13th https://community.norton.com/en/forums/norton-identity-safe-20165690-bug for me.

But after awhile it stopped doing that where it closed the safe search text box in subsequent windows of Firefox. Now that I'm on Firefox 44.0 which is what this toolbar was updated for, the problem is back.

Windows 10 Pro 64-bit / Norton Security v.22.15.x
Kudos0

Re: Norton "Toolbar" Identity Safe for Firefox Getting Worse

FWIW ~ haven't had Safe Search bar since limited compatibility......my three dots do nada. 
I have Safe Search with Firefox search engines.  

Kudos0

Re: Norton "Toolbar" Identity Safe for Firefox Getting Worse

It works correctly with tabbed browsing in Firefox. But if you open more than one window it stops working in subsequent windows. Very odd, obviously there's an issue with multiple windows.

I use separate windows because if a page causes the browser to freeze sometimes I can close it out without it affecting the other windows.

Windows 10 Pro 64-bit / Norton Security v.22.15.x
Kudos0

Re: Norton "Toolbar" Identity Safe for Firefox Getting Worse

I noticed since the Safe Search text box isn't showing that if you show the tab previews for Firefox from the taskbar. The favicon is missing for the windows without the Safe Search text box. You can only see the favicon from the first window.

Screenshot;

Windows 10 Pro 64-bit / Norton Security v.22.15.x
Kudos0

Re: Norton "Toolbar" Identity Safe for Firefox Getting Worse

Norton toolbar is no longer showing in FF44; Identity safe is enabled (2016.5.6.90) in NSS. This was my great hope because Chrome

is stopping updates for Vista OS- I was really hoping that they fixed it- now it is worse. How much longer?

Kudos0

Re: Norton "Toolbar" Identity Safe for Firefox Getting Worse

Hello MurftheSurf

Chrome is still updating Vista until April. Maybe the Toolbar will be complete by then. You can still use IE 9 and still get Microsoft updates until some time in 2017. We have however, no date when the Toolbar will be complete.

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NS with BackUp 22.15.1.8 Core Firmware 267 I E 11
Kudos0

Re: Norton "Toolbar" Identity Safe for Firefox Getting Worse

thanks for the comments; I kicking myself because I did not update to IE9 and now they won't let you do it and I can't get IE 10;

It is also my understanding that M/S vista updates continue until April 2017. I have issues with win10; so looking at chromebooks.

It would not be so bad but it is tax time-don't know why chrome or Norton don't think about people in the real world

Kudos0

Re: Norton "Toolbar" Identity Safe for Firefox Getting Worse

Floplot- you are wonderful- I just remembered that in my widows update there are 'hidden' updates and IE9 was still there- so I updated to 9 and working on customizing it- if you go to M/S website this would not be possible. Bless you.
Kudos0

Re: Norton "Toolbar" Identity Safe for Firefox Getting Worse

Hello MurftheSurf

Don't forget to get the windows updates for IE 9 and also to run live update to make sure you have all the updates also. If you check out the Outpost section of our Forum here, perhaps you can find the help you need with windows 10 or perhaps we can help with win 10 issues.

Thanks.

Success always occurs in private and failure in full view. Windows 7 Pro 64 bit NS with BackUp 22.15.1.8 Core Firmware 267 I E 11
Kudos0

Re: Norton "Toolbar" Identity Safe for Firefox Getting Worse

Something I just noticed. If you open a new window using the desktop shortcut then the Safe Search text box shows.

But still if you open a new window from a favorite or by right clicking the Firefox icon on the task bar there is no Safe Search text box in new windows.

Edit - Apparently that was just a fluke, disregard.

Windows 10 Pro 64-bit / Norton Security v.22.15.x

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