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Kudos1 Stats

Norton Toolbar incompatible with Firefox 41.0.2

Trying to enable Norton Toolbar 2015.5.4.10, but message says it is incompatible with Firefox 41.0.2

Labels: Firefox 42

Replies

Kudos0

Re: Norton Toolbar incompatible with Firefox 41.0.2

Symantec is working on an update to the Toolbar, it should be available before the end of this month.  At the beginning of this forum is a sticky message by Symantec explaining why. 

Kudos1 Stats

Re: Norton Toolbar incompatible with Firefox 41.0.2

Came across this issue when Firefox had updated to 41.0.1 at the beginning of October 2015 and we were advised then that the fix was happening sooner than later. Then I read that it is now at the end of October 2015 and Firefox has issued another update to 41.0.2....

Not happy with Norton at the moment.

A International Company, without it's finger on the pulse, or a dog chasing it's tail.....

Question; How come Google does not have this problem with updates and Norton???

Regards

Kudos0

Re: Norton Toolbar incompatible with Firefox 41.0.2

Hello SwampyWolf

This issue was caused by Mozilla changing the way it handles their updates to Firefox. They update their Firefox so often which means that Norton has to update their Toolbar for Firefox. Their have been a lot of issues with keeping up and changing everything. They decided to rebuild the Toolbar completely.  Please read the sticky Announcement on top of this page and there is also a Blog by Athena who is in charge of this huge project.

The end of Oct. is supposed to be the time frame when the first part of the Toolbar is supposed to be finished.  I don't have an exact date when this will be released. I know this has been causing some inconveniences for Firefox users. When this Toolbar project is finished, there shouldn't be too many issues hopefully.

Norton is aware that Firefox 42 will be released the first week of Nov according to their scheduling of things.

Chrome does not get updated as often as Firefox for one thing. Read some of the threads in this part of the Forum and you will see what has been happening.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Norton Toolbar incompatible with Firefox 41.0.2

I sure hope tgis happens sooner than later - I depend entirely on the Toolbar for identity management and web safety.......Firefox 40 is buggy at bet, and I cannot update to 41/42 until Toolbar is fixed - any update at all?

Kudos0

Re: Norton Toolbar incompatible with Firefox 41.0.2

Hello

Sorry, I have no more news from yesterday's post.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Norton Toolbar incompatible with Firefox 41.0.2

Well, there is one day left in October.  Maybe it will come out tomorrow.  Hoping so.

Kudos0

Re: Norton Toolbar incompatible with Firefox 41.0.2

Hello

Updates don't come out on weekends. The Announcement on top of this Forum says that the update will be soon. They are very close to the completion of phase 1. So it looks like it's been delayed into Nov. now. Sorry about that...

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos2 Stats

Re: Norton Toolbar incompatible with Firefox 41.0.2

So another indefinite delay on updating the Identity Safe portion of the Norton Toolbar for Firefox 41 after release of just the new Toolbar today.

In Google Chrome, there is now a conflict with being signed into your Google Account and then the Toolbar and Identity Safe don't appear- you have to sign out of Google to get the Toolbar to work.

Only fully functioning Toolbar with Identity Safe is in IE, which I hate using.

Norton doesn't seem willing to devote the resources to updating the Toolbar and Identity Safe extensions for ANY browser where they don't work properly in a TIMELY MANNER!

It can't be rocket science programming with complex physics involved- NOT getting what we are paying for at all.

Kudos3 Stats

Re: Norton Toolbar incompatible with Firefox 41.0.2

This is a HUGE disappointment.  The main reason I (and probably many others) use the toolbar is for the Identity Safe.  Maybe I'll just go back to letting Windows remember my logins and find a new web/virus protection program.  I think I just renewed.  Wonder if I can get a refund.   Norton, what say you??

Kudos0

Re: Norton Toolbar incompatible with Firefox 41.0.2

FlynLass:

This is a HUGE disappointment.  The main reason I (and probably many others) use the toolbar is for the Identity Safe.  Maybe I'll just go back to letting Windows remember my logins and find a new web/virus protection program.  I think I just renewed.  Wonder if I can get a refund.   Norton, what say you??

 Refund Info

Kudos0

Re: Norton Toolbar incompatible with Firefox 41.0.2

Thanks - I checked and I renewed in March, so the refund isn't an option.  But I will be actively looking for other options if the Identity Safe for Firefox isn't fixed very soon.

Kudos0

Re: Norton Toolbar incompatible with Firefox 41.0.2

Today is 11-01-15 Still will not work

Kudos1 Stats

Re: Norton Toolbar incompatible with Firefox 41.0.2

Exactly Ron1, Only IE has never given me a problem with Norton, yet I would rather not use it.  And Chrome, in the past it would "lose" the Norton Toolbar and it was a pain in the ass to fix it the first time and ditto the next time because you had already forgotten how you fixed the first time. Also Chrome has been been very troublesome of late and I think it gets all bollixed up trying to keep it all straight with Google + etc. as you say.  It's ridiculous, but only Google Chrome has trouble loading gmail. It also has trouble loading Youtube videos (also a Google linked thing.)  So stupid, to read my gmail I must switch from Google chrome to Firefox!  Most of the past two years I have been using Firefox and I would like my Norton Toolbar on it again!  (By the way Chrome is also giving me problems with some utility programs telling me texit Chrome when I have already done so. )

PS The bit about Google Chrome not being able to load Google mail while Firefox has no trouble reminds of of a friend who was in an Office Max or some place like looking at printers.   "Can I help you sir?"  My friend explains that he has an HP printer that is not working with his HP computer, but the HP printer works fine with his other non HP computer.    "Oh, yes, the sales girl says, so hard to figure these things out, why you have to be a rocket scientist to figure them out. "  My friend replied (and bless him, gone now, but he had a wonderful wry sense of humor)  "BUT I AM A ROCKET SCIENTIST" (Before retiring from NASA he did DoD black program manifests for Space Shuttle.  I miss him.)

Kudos2 Stats

Re: Norton Toolbar incompatible with Firefox 41.0.2

Now November 2nd and no updates on any progress in resolving this issue (feedback is good customer support where I come from).  Aside from a vague comment about the solution now arriving in November, when in November is it estimated to be packaged as an update?  And if this is to be a two-part solution (Identity Safe later?), when will the final product be whole again?  If I read this correctly if appears that Mozilla announced this pending issue back at the end of August, yet Norton seems to have either pushed it too far onto a back burner or did some bad planning.  https://blog.mozilla.org/addons/2015/08/21/the-future-of-developing-firefox-add-ons/

This isn't the first time I've gotten messed up by Norton and for what it's costing me (or will if I upgrade from Norton 360) the word "anger" just doesn't quite carry the full flavor of my sentiments.

Kudos0

Re: Norton Toolbar incompatible with Firefox 41.0.2

Hello

From what I have heard from another user who contacted customer support, this user said phase 1 is complete and is waiting now for Mozilla to approve phase 1 of the Toolbar. This is not official, but is something I have heard.

As to when it will be released, we usually find out when the users report getting some update or something in Live Update and they don't know what it is. We (Gurus) then ask to find out what it is and then they have to ask what it is. That's how and when we find out. And that's the truth...

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos1 Stats

Re: Norton Toolbar incompatible with Firefox 41.0.2

That there is a "phase 1" supports the impression that this will be a multi-phase update before both the toolbar and Identity Safe are returned to full function; in the meantime we keep hearing from Mozilla about how we should update Firefox to avoid security risks that they consider important and have addressed.  Why should I pay for an update to Norton 360 to Norton Security 2016 if I can't expect full functionality right out of the box?  There are only so many major players in the browser arena and to suggest we customers have to change our habits/preferences to accommodate Norton's lack of proaction (Mozilla did not hide the fact this was coming) is both absurd and faintly dismissive.  Until Norton updates are complete I will not be updating either.  Replacement with another vendor may happen sooner...

Kudos1 Stats

Re: Norton Toolbar incompatible with Firefox 41.0.2

It is now Nov 4.

The silence is deafening.

Norton needs to communicate immediately an explicit timeline of what will happen when to resolve this ongoing, tedious issue and reinstate the product and service we are contracted to use.

My confidence in Norton is at an all-time low!

Kudos0

Re: Norton Toolbar incompatible with Firefox 41.0.2

It is now Nov 4.

Ken,

I don't know what part of the world you live in but here in Australia it is still the 3rd of November. 

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: Norton Toolbar incompatible with Firefox 41.0.2

Well spotted; my finger trouble!

Kudos0

Re: Norton Toolbar incompatible with Firefox 41.0.2

Haven't been able to use IdentSafe in over a month now. I've gone without it before over a few days but this is ridiculous. Does anyone have an actual estimate on when it will be functional again? (braces for "when it's done" responses)

Kudos3 Stats

Re: Norton Toolbar incompatible with Firefox 41.0.2

To anyone delaying their upgrade to Firefox 41+, things just get better and better...  https://community.norton.com/en/blogs/product-update-announcements/firefox-41-and-42-support-norton-toolbar.  I made the huge mistake of trusting Norton and permitted the installation of 2015.5.6.76 (not having taken the time to Google what it was) and now I have lost my Identity Safe under Firefox 40.0.3.  At the moment I'm thinking that when my subscription runs out so will I.  There has to be a better way to run a railroad.

Dumping functionality in an environment where it would work with no warning embedded in the patch?  Is there anyone in management at Norton who knows what the end users think they're paying for?

Welcome to the Debacle of the Month club...

Kudos0

Re: Norton Toolbar incompatible with Firefox 41.0.2

A sidebar addendum re: Firefox itself-- FF 42 is now available for those who wish it in a 64-bit version that seems to work well under Windows 10:  https://nightly.mozilla.org/

Kudos0

Re: Norton Toolbar incompatible with Firefox 41.0.2

I made the same mistake.......now I have to keep Identity Safe open all the time to copy/paste info into various programs - c'mon Norton, GET WITH THE PROGRAM!  The password manager is the single most important part of the tool bar!!!!!!  I just turned off my auto-renew!  If you get this debacle fixed SOON, I may reconsider, but without PW manager, it isn't worth the extra expense!!!!!!

Kudos2 Stats

Re: Norton Toolbar incompatible with Firefox 41.0.2

This morning I started my computer and there was a message from Norton to update the toolbar.  I did NOT select the option, but when I closed the page, apparently it updated anyway...   And then when I opened Firefox, it automatically started the Firefox 42 update.  Don't forget that you CAN set up your password recall in Firefox (Tools-Options-Security-Remember Passwords for Sites)...   but if I have to use that, there are other/better virus protection programs out there for less money.  I did chat online with someone who said it would be fixed soon - but given that it took a month for them to get HALF the toolbar working, I'm not optimistic. 

Kudos0

Re: Norton Toolbar incompatible with Firefox 41.0.2

Hello brain44

You should always have auto-renew turned off. You can find the Norton products much cheaper in stores and trustworthy online sites. Remove your credit card information so they can't charge you by mistake. Prevention is the best cure.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Norton Toolbar incompatible with Firefox 41.0.2

floplot:  You should always have auto-renew turned off.

Unless your purchase was from third party and you want VPP.  

Kudos1 Stats

Re: Norton Toolbar incompatible with Firefox 41.0.2

Still NOTHING, Norton?  Are we Firefox users THAT low a priority?

Kudos0

Re: Norton Toolbar incompatible with Firefox 41.0.2

Hello brain

https://community.norton.com/en/blogs/product-update-announcements/firefox-41-and-42-support-norton-toolbar

There is another link at the bottom of that url also.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Norton Toolbar incompatible with Firefox 41.0.2

ANy update on when we can have the vault back?  This having to copy/paste login info from NIS is ridiculous, especially when Chrome and Explorer users have been patched.............

Kudos0

Re: Norton Toolbar incompatible with Firefox 41.0.2

This is why I don't use "auto-renew", you want me to choose between Norton & Firefox, well guess what, Firefox won!! I just purchased Bitdefender with Online Wallet (same thing as identity vault), works like a charm!! So long norton...

Kudos0

Re: Norton Toolbar incompatible with Firefox 41.0.2

cr_David:

This is why I don't use "auto-renew", you want me to choose between Norton & Firefox, well guess what, Firefox won!! I just purchased Bitdefender with Online Wallet (same thing as identity vault), works like a charm!! So long norton...

I certainly hope you removed  your Norton via Control Panel and then ran the Norton Removal Tool prior to installing Bitdefender in order to avoid possible corruption.   Just trying to be helpful!

Kudos0

Re: Norton Toolbar incompatible with Firefox 41.0.2

Wouldn't have to use Bitdefender if Norton vault would work with Firefox.......it is the only decent browser available......

Kudos0

Re: Norton Toolbar incompatible with Firefox 41.0.2

Hmmm... isn't this just the gift that keeps on giving!! I appreciate the heads up though. I didn't do that, of course, so now what do I do? Uninstall the new anti-virus, run power eraser (even though I already uninstalled) and then reinstall bitdefender?

Kudos0

Re: Norton Toolbar incompatible with Firefox 41.0.2

Hello David

You do not need to run the Norton Power Eraser. That is only for expert customers who might have malware on their computer. It should only be used when told to use it by a malware removal specialist.

You do need to run the Norton Removal Tool.

Please pick the appropriate product from this list at this site

http://www.symantec.com/norton/support/kb/web_view.jsp?wv_type=public_we...

You do realize that the Norton Toolbar for Firefox will be working better than before once all the pieces are put together again after being rebuilt using the latest changes being made by Mozilla. I do realize though it is an inconvenience. Does Bitdefender have a good refund policy if you want to come back to Norton once the toolbar is completed and working great.?

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Norton Toolbar incompatible with Firefox 41.0.2

Hope springs eternal...  "once the toolbar is completed and working great" is supposed to happen when?

Kudos0

Re: Norton Toolbar incompatible with Firefox 41.0.2

Hello Mike

I as a Guru have not heard of any specific date when it will be all completed. Please remember I am not a Norton Employee, but I do have some contact with some of the Employees. It's difficult to predict a date in the future for this type of project. One part depends on another part I think. One never knows in advance if one part will fail in testing and then will need to be reworked again. Like it has just happened with the 22.5.5.14 update. That update was just called back and the distribution was halted. It will be released again when it is fixed. Something like this can happen with any one of the parts which can affect another part. Norton usually never discloses a date to the public. As they say, Patience is a Virtue. I'm afraid everyone has to have some patience in this case. I do know that they are working on this project now day and night and that some of the workers have had their homes flooded out due to the heavy rains in their area. I don't know if Mother Nature has disrupted work there or not. Sorry, that's all I can disclose. This has been disclosed in various parts of the site.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos2 Stats

Re: Norton Toolbar incompatible with Firefox 41.0.2

Two months later...

Since the Vault was actually a big selling point for subscribing, I can't help but feel slightly ripped off. Two months of functional loss of a major product element based on a subscription is getting a bit ridiculous. Imagine if this happened to a pay-to-play MMO like Wow.  There'd be mass freakin' riots.

I'm starting to wonder if we will EVER see Vault functionality in Firefox again. If it's never going to happen, please let us know now so we can find another product that actually works with FF. Thank you.

Kudos0

Re: Norton Toolbar incompatible with Firefox 41.0.2

Stephan1:

I'm starting to wonder if we will EVER see Vault functionality in Firefox again. If it's never going to happen, please let us know now so we can find another product that actually works with FF.

 FWIW ~ at this time.  LastPass and KeePass work for me with FF42x64

Kudos0

Re: Norton Toolbar incompatible with Firefox 41.0.2

Hello

You can use those 2 products that bjm mentioned as temporary workarounds until the reconstructed vault is functioning again which won't happen again until next year since they said no new updates this year.

Thanks.

flo

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Norton Toolbar incompatible with Firefox 41.0.2

Thanks, Flo - it won't be a problem since I'll be finished with Norton by then.

Kudos1 Stats

Re: Norton Toolbar incompatible with Firefox 41.0.2

Yeah same here. I repair a lot of friends' computers and have recommended Norton for their antivirus solution for years and years but I really can't do that any more. Like many others, probably just going to let my sub burn out and find another AV suite/vault solution. Can't believe such a huge enterprise company would let their Identity Protection addon rot and die on what is probably the world's most used browser.

Imagine if a car company said "yeah were not going to add airbags to the 2016 model cars because the bag manufacturer's product is incompatible with our steering wheels. We are working on a solution but won't have a fix until NEXT MODEL YEAR."

I just have to ask, who is going to buy your car?   

Kudos0

Re: Norton Toolbar incompatible with Firefox 41.0.2

Stephan1: Can't believe such a huge enterprise company would let their Identity Protection addon rot and die on what is probably the world's most used browser.

Norton Toolbar/IDSafe/Vault is not Identity Protection.  Norton (for example) will not prevent nasty from opening a line of credit with your personally identifiable information.  Nor, prevent nasty from renting an apartment with your PII or SPI.  Nor, submitting a false tax return using your personally identifiable information.  
Norton password manager/Vault will not prevent hack of your PII/SPI from your doctor's office server nor prevent hack of your PII/SPI from your employer data base or hack of etc., etc.

Kudos0

Re: Norton Toolbar incompatible with Firefox 41.0.2

oh that will be called false advertisement you don't have sound like a a sshole about it
Kudos0

Re: Norton Toolbar incompatible with Firefox 41.0.2

roli,  You still here?  I thought you left? 

https://community.norton.com/en/comment/6772951#comment-6772951

Kudos0

Re: Norton Toolbar incompatible with Firefox 41.0.2

Stephan1:

Imagine if a car company said "yeah were not going to add airbags to the 2016 model cars because the bag manufacturer's product is incompatible with our steering wheels. We are working on a solution but won't have a fix until NEXT MODEL YEAR."

I just have to ask, who is going to buy your car?   

Bad analogy.  In fact, there is a major recall of airbags that could actually kill you, affecting many automobile manufacturers, and it may take years before the problem is corrected in all vehicles.  We should have an Identity Safe in Firefox way sooner than that.

As auto safety officials here announced what they called “the most complex consumer safety recall in U.S. history,” they also said it could take years to complete, leaving the fate of everyday drivers unclear.

 http://www.nytimes.com/2015/05/20/business/recalls-huge-scale-could-dela...

Kudos0

Re: Norton Toolbar incompatible with Firefox 41.0.2

Hello

And yet car dealers are still selling cars, some car companies are doing very well also despite the life threatening recall.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Norton Toolbar incompatible with Firefox 41.0.2

Norton gurus, since the official nortonites are silent, what is YOUR take on WHEN or IF we will ever have a complete. working NIS?  I can't see spending the $ for renewal if I can't have a complete, functional product.  I have been using Norton programs since it was Peter Norton, back in the '80s, and I have NEVER experienced such poor service.........

Kudos0

Re: Norton Toolbar incompatible with Firefox 41.0.2

Hello brain

I believe in one of the updates, it was stated that there would be updates to the Norton Toolbar for Firefox over the next several months. Phase 1 is complete and I have been told by several customers that there is a partially complete Toolbar. They are working on the other parts. That update also said there wouldn't be any further updates  until at least January. I'm guessing that the Vault is going to be the last part. You can use a temporary ID Safe until the one here will be finished and still use the rest of NIS. You would be better off getting Norton Security Premium. That way you can use it for more devices and the different kinds of devices..NIS is limited to 3 devices and the premium has 10 devices including iPads, tablets, cell phones and MACs.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Norton Toolbar incompatible with Firefox 41.0.2

Well, we Norton users have been out in the cold for two months now, is there ANY progress on the Vault?  Frustrating...........

Brian McClatchie

Kudos0

Re: Norton Toolbar incompatible with Firefox 41.0.2

Hello

I guess you all will have to try and be patient while Norton is working hard on the rest of the Norton Toolbar for Firefox. Try and make due with the suggested work arounds  or some of the other possible password managers out there. It will get done, but unfortunately, I can't tell you when.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.

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