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Kudos0

Norton Toolbar (Internet Security/Identity Safe) vs. IE11

I've tried to find out why Internet Explorer 11 keeps giving me the following error and have not been able to find a solution, short of changing from IE to a different browser type (which I am unwilling to do).  Is there a "fix" that will enable Norton's Toolbar (Norton Internet Security, Norton Identity Safe, whatever it is--I use both products) to "play nicer" with IE11??  Norton Toolbar IS slow!  From what I can tell, Norton Toolbar DOES slow down the startup of IE11, AND slows down opening new tabs.  Why??  I have 5 days left on my current subscription to NIS and am considering renewing by purchasing the "re-hashing of NIS" called Norton Security.  However, one thing I definitely DO NOT WANT TO SEE, is IE11 telling me how slow Norton Toolbar is!  What I WANT to see, is Norton Toolbar not slowing IE11 down!  Anyway...sorry, I'm just a little frustrated/angry/ticked off about the toolbar issue.  This should not be happening--Norton products are better than that.  (I think.)  Thanks.

Replies

Kudos0

Re: Norton Toolbar (Internet Security/Identity Safe) vs. IE11

If you're that bothered by the extra time in loading, then I think it's too minor to worry about.

That message btw is from MS, and all you need to do is click on the Ask me later tab, and click don't disable.

IE11 launches in 7 seconds for me. Not lightning fast I agree , but not slow enough to stress over. Just my 2 cents.

Windows 10 Home X 64
Kudos0

Re: Norton Toolbar (Internet Security/Identity Safe) vs. IE11

I am bothered.  If you're not bothered, then you're not bothered.  It is not "too minor to worry about" or I would not have posted the question.  (And frankly, I think "0.6 seconds" is a very gracious estimate on Microsoft's part--it's more like 6 seconds.  And that 6 seconds is time spent not only opening a browser or new tabs; it's also time spent opening the Norton Internet Security program itself; eg, clicking the Norton taskbar icon.)  The time to open the program seems to have increased since a couple updates ago.  The program shouldn't delay the browser in any way...not 0.6 seconds, and certainly not upwards of 6 seconds.  Having said that, is there anyone else who has noticed the increase in "browser-ready time," and does Norton Security affect IE11 in a similar way?  That is, does Norton Security have a taskbar and--if yes--does the Norton Security taskbar also seem to slow IE11 down?  Thank you in advance for responding if you notice the same issue.

Kudos0

Re: Norton Toolbar (Internet Security/Identity Safe) vs. IE11

Hi, Saganized. I'm not trying to trivialize your comment, but I did say that IE 11 launched for me with Norton Security in 7 seconds.

A subsequent launch of IE took 3 seconds. Do you have other addons such as Adblock, which may be slowing things up ?

Anything you add, will slow things up. Put a block of concrete in the trunk of your car, and it will accelerate slower. It's the way of things.

Norton Security launches instantly from my Taskbar and so did NIS, so there may be issues with your system that aren't apparent.

Windows 10 Home X 64
Kudos1 Stats

Re: Norton Toolbar (Internet Security/Identity Safe) vs. IE11

Saganized:

The actual time it takes for any given IE add-on to "start up" is pretty much beyond our control - that is, other than to actually disable or remove the add-on that's causing the warning nag to pop up...

That said, there is a reasonable work around for the "Speed up" nag prompt -

Simply click the "exceeds:" button and increase the "wait time" (before nag prompt is displayed) in the button's drop-down selection.  It can be increased all the way up to 10 seconds.

Cheers!

Kudos0

Re: Norton Toolbar (Internet Security/Identity Safe) vs. IE11

F4E, thanks.  Today, the delay showed 6.4 seconds (a much more accurate depiction).  If I disable Toolbar and Identity Protection (which is obviously NOT the desirable option), the delay in opening, populating, and adding new tabs decreases dramatically.  In fact, I'd say, that virtually eliminates the delay.  That is what leads me to believe there is no doubt the Norton add-ons are "to blame" for the issue.  Don't get me wrong--I appreciate how NIS protects my computer from "the bad guys."  But this issue causing a lengthy delay in opening the browser and/or new tabs to it (again--my opinion) detracts from NIS's performance, and in a very negative way.  And, naturally, I wanted to know if former users of NIS noticed the same "delay" using Norton Security with IE11.  The truth is, I don't know if I can "live with" that delay if I purchase the Norton Security product.

To answer your question, I have not added any superfluous add-ons ("blocks of concrete") in IE11.  I have looked extensively at Tools > Manage add-ons > Add-on Types, and see nothing that one might not expect on any other "normal" Windows 7 machine using IE11.  Also, of the 19 add-ons I see, only 8 are actually Enabled:  Adobe Flash, Apple QuickTime, MS XML DOM Document, Oracle isInstalled Class, Java SSV Helper, Java 2 SSV Helper, and Norton (Toolbar and Identity Protection).  That's it.

In addition, I've run NIS > Support > Get Support several times (for some reason, it nearly always "fixes 1 issue"--but it never tells me what that "issue" is/was, which is also rather annoying).  I've also tried re-installing NIS, after using the Norton Removal Tool, with the same results:  no improvement in NIS and/or browser/tab load time.

So, no, I don't believe it is a "too many add-ons" issue, at all.  (If there are any former NIS users out there lurking who have switched to Norton Security, please chime in.)

Kudos0

Re: Norton Toolbar (Internet Security/Identity Safe) vs. IE11

avsjohnnie, thanks, I am aware of the Disable and "Tell me when" buttons.  (Those things don't "fix" problems, they "hide" problems--they aren't a "solution.")  The last thing I want to do is Disable NIS because it's causing my browser to perform slowly...I just want IE11 to perform QUICKLY with the Norton product.  That shouldn't be too much to ask.

Kudos0

Re: Norton Toolbar (Internet Security/Identity Safe) vs. IE11

Hi,Saganized. I had NIS, and now have Norton Security. IE 11 launches in around 5 seconds.

Do you need need Java ? I haven't used it in years.

Windows 10 Home X 64
Kudos0

Re: Norton Toolbar (Internet Security/Identity Safe) vs. IE11

F4E, yes, I need Java.  (I am aware of its history regarding security risks; I use the Very High security setting, check for updates automatically, and I visit trusted sites.)

Kudos0

Re: Norton Toolbar (Internet Security/Identity Safe) vs. IE11

Hello

The screenshot of the speed of the Norton Toolbar opening up is not saying it takes 6 seconds. That screenshot is showing 0.6 seconds. That is saying that it takes a drop over a 1/2 of 1 second not 6 seconds.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Norton Toolbar (Internet Security/Identity Safe) vs. IE11

Hello.  Yes floplot, I understand there is a distinct difference between "6.0" and "0.6"; however, please read the second sentence of the following post, located elsewhere in this thread.  Thank you.  (Please note--there is no accompanying screenshot for the error message showing a delay of 6.4 seconds.  You'll just have to trust me on this):  https://community.norton.com/en/comment/6395851#comment-6395851
 

Kudos0

Re: Norton Toolbar (Internet Security/Identity Safe) vs. IE11

Since no one has asked, what is your operating system?  I ask as I am on Win 7 with IE10 and see none of the slowness you are eluding to.

Do you by chance have any other security programs installed that may be running in real time?

Have you verified that the only Norton program showing as installed in your control panel is NIS and not a second entry for Identity Safe?

Accepted Solution
Kudos0

Re: Norton Toolbar (Internet Security/Identity Safe) vs. IE11

yank, I'm using Windows 7 SP1 with IE11 version 11.0.9600.17801.  To the best of my knowledge, that is the most current version of IE11.  And it was sluggish (load times almost always exceeding 5 seconds, occasionally 15-20 seconds) all the way up until I uninstalled NIS, which was this morning.  First thing this morning, I turned on my computer, then unplugged the router.  Then, I used the Norton Removal Tool (NRT).  After that, I deleted a few folders in C:\Program Files (x86) and shortcuts in the All Programs menu that the NRT apparently "forgot."  Next, I turned the computer off, restarted the router, turned the computer back on, and immediately downloaded and installed Norton Security (2015?).  Once I had it configured initially (it seemed almost impossible to get the Norton Toolbar to STAY on the top line along with the standard IE11 menu; it kept wanting to "snap down" to the second line when I right-clicked Lock the toolbars).  Anyway...I finally got it "snapped" to the top line of the browser, and it seems to be responding well...pretty brief startup times, and new browser tabs also open pretty quickly.  So, I'm going to mark this thread "solved" because this was, honestly, the only "solution" that seemed to make any significant difference for me:

UPGRADED (renewed) NORTON INTERNET SECURITY 2014 (v. 21.7.0.11) to NORTON SECURITY 2015 (v. 22.2.0.31).

I don't know if that's "good" or "bad"...  I guess other NIS-Win7-IE11 users will have to decide for themselves.  Cheers and thanks to those who tried to solve the issue.  (Now, I need to visit the NS board and research a new issue--the Logins menu on Norton Security's Identity Safe Vault feature doesn't "drop down" when you hover the mouse.)

Kudos0

Re: Norton Toolbar (Internet Security/Identity Safe) vs. IE11

Hover was changed to click

Kudos0

Re: Norton Toolbar (Internet Security/Identity Safe) vs. IE11

As bjm_ stated.  If you hover over VAULT IS OPEN, you'll see the following instruction to click to see your ID Safe Cards and Log-ins.

You may also notice that I also have the NTB on the same line as the IE Menu Bar.  Please note that I am using IE 10 (in lieu of IE11) on Win 7 64 bit.

Kudos0

Re: Norton Toolbar (Internet Security/Identity Safe) vs. IE11

yank (and bjm_), I understand.  Clicking on "VAULT IS OPEN" is fine.  It's AFTER clicking on "VAULT IS OPEN" that I was referring to--you have to also click on "Logins" to get the logins to appear!  NIS didn't behave that way; you could do a quick-and-easy "mouse-over" and the logins would "pop-out" to the right.  That functionality has apparently been removed from Norton Security...and it makes it harder to use.  Why add yet another mouse click??  Mousing-over was so much easier, especially when considering how often Logins are used.  Anyway...I'll add a suggestion to the Product Suggestions forum.  Thanks.

Kudos0

Re: Norton Toolbar (Internet Security/Identity Safe) vs. IE11

Feel free to add a suggestion, but something I noticed with the hover acting as you stated was that on some systems the drop down would disappear prior to being able to move over on the log-ins or disappear while you scrolled down.  I noticed it on IE10 and Win 7 running NIS 21.7.

IMHO, an additional click to make the logins appear is worth it, rather than the aggravation of hovering over them, they drop down and then disappear while scrolling and then you have to hover again and try to scroll again.

Kudos0

Re: Norton Toolbar (Internet Security/Identity Safe) vs. IE11

yank, I suppose it all comes down to personal preference.  I also experienced occasional "disappearances."  But on those rare occasions; I chalked it up to mis-adjusted mouse sensitivity, not an issue with mouse-over functionality.  Bottom line, my frustration with "occasional disappearances" was much less than with having to "add additional clicks."  (I guess these differences in our "mouse function preferences" is part of what makes us, "unique individuals..."  lol~)  Take care. 

Kudos0

Re: Norton Toolbar (Internet Security/Identity Safe) vs. IE11

Absolutely why we are unique individuals - prefer to click or prefer to hover - that is the question.  I'll go along with "to each their own" also!  Cheers!

Kudos0

Re: Norton Toolbar (Internet Security/Identity Safe) vs. IE11

I have been dealing with IE11 stopping/going/dragging/pausing, you name it ever since I installed IE11.  I spend the majority of my time waiting for IE tabs to open, for links to pickup; it's crap.  But when I turn off Norton tool bar, presto, everything starts working and flying again.  I don't know who the hell is responsible, but either MS or Symantec needs to fix this, or it is goodbye Norton Internet Security and Vault.  Too bad, I have used Norton for 30 years.  But you can't even get a comment or a lick of help out of Symantec anymore.

Kudos0

Re: Norton Toolbar (Internet Security/Identity Safe) vs. IE11

Hi Meyco,

As a starting point, which version of N360 are you using and what is your operating system?

Kudos1 Stats

Re: Norton Toolbar (Internet Security/Identity Safe) vs. IE11

Hello again guys and girls.  It's been a while since I chimed in on this thread, so I wanted to add just one more thing--since I posted back on June 1, I updated NIS to Norton Security AND Windows 7 to Windows 10.  I am thrilled to say I'm having zero issues now.  Both Norton Security and IE11 open very quickly.  (Now, I just hope nothing changes...LOL)  And a Happy New Year to y'all! 

Kudos0

Re: Norton Toolbar (Internet Security/Identity Safe) vs. IE11

Hello Saganized

Happy New Year to you also.

Thanks.

Success always occurs in private and failure in full view. Windows 10 Pro 64 bit Norton Core Security Plus 22.17.3.50 Core Firmware 282 I E 11 Chrome latest version.
Kudos0

Re: Norton Toolbar (Internet Security/Identity Safe) vs. IE11

Thanks for the feedback Saganized and hopefully your system will continue to function at peak efficiency throughout the New Year! 

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