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Kudos1 Stats

Norton Toolbar not available

I am having a similar problem. I have Firefox 14.0.1 and now my Norton toolbar is not available. I have run Norton Live Update to no avail.  I also checked the Add-ons Mgr. and it says "Norton Toolbar is incompatible with Firefox 14.0.1 .

It shows Norton Toolbar 2012.7.3.1 (disabled) with nothing allowing me to enable the toolbar. 

Can anyone help??  Thanks, gatorgal46

[edit: Clarified subject.]

 

Replies

Kudos0

Re: Norton Toolbar not available

I am having a similar problem. I have Firefox 14.0.1 and now my Norton toolbar is not available. I have run Norton Live Update to no avail.  I also checked the Add-ons Mgr. and it says "Norton Toolbar is incompatible with Firefox 14.0.1 .

It shows Norton Toolbar 2012.7.3.1 (disabled) with nothing allowing me to enable the toolbar. 

Can anyone help??  Thanks, gatorgal46

[edit: Clarified subject.]

 

Kudos0

Re: Norton Toolbar not available


gatorgal46 wrote:

I am having a similar problem. I have Firefox 14.0.1 and now my Norton toolbar is not available. I have run Norton Live Update to no avail.  I also checked the Add-ons Mgr. and it says "Norton Toolbar is incompatible with Firefox 14.0.1 .

It shows Norton Toolbar 2012.7.3.1 (disabled) with nothing allowing me to enable the toolbar. 

Can anyone help??  Thanks, gatorgal46

[edit: Clarified subject.]

 


Hi gatorgal46,

Just to verify that you have run LiveUpdate enough times.  Have you run it (rebooting when requested) until such time as it states "no updates found' as shown below.  This is the response you need to get.

Kudos0

Re: Norton Toolbar not available

yank

I don't understand why you recomend this because everyone does this. Using Live Update is not the problem.

The problem is that the toolbar will not update thru Live Update OR the toolbar will not reinsall.

Based on what the Admin has said, the toolbar version never updates for me or for many others.

Kudos1 Stats

Re: Norton Toolbar not available


mr_wilson wrote:

yank

I don't understand why you recomend this because everyone does this. Using Live Update is not the problem.

The problem is that the toolbar will not update thru Live Update OR the toolbar will not reinsall.

Based on what the Admin has said, the toolbar version never updates for me or for many others.


Hi again Mr Wilson,

Let me show you why I do this: 

Here is the screenshot where some users cease running the LiveUpdate - even though it clearly states a restart is required.

Here is where others cease to run LiveUpdate:

This is a screenshot of what they should see when they should really cease running LiveUpdate:

So, if  a poster says  "I ran liveupdate until it said it was finished and I did not get the NTB"  (I ask the question and even started to supply the screenshot of "no updates found")  so we do not continue to chase the problem when in fact they have not run LiveUpdate until they got the correct response. that we asked for.

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