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Kudos0

"Norton is unable to process. Please restart your Mac." etc.

Hello, I am currently having issues that I find Norton support cannot fix without getting remote access of my laptop which I am not at all comfortable with.

Since this morning I have had the Norton icon disappear from my desktop bar on my Macbook Pro, the internet then stops working, and upon restarting I get the message above. It does persist, so I have removed all Norton files from my computer, reinstalled, repeat. It works for a few hours in between installs.

A recent update to this, however, is getting an error and restarting and Norton appears to be working again. However, I need to know if this is due to the latest update or something is wrong with my laptop. Please help without referring to remote access.

Replies

Kudos0

Re: "Norton is unable to process. Please restart your Mac." etc.

Blathaniel Follow these instructions then reinstall your product.

https://support.norton.com/sp/en/us/home/current/solutions/kb20080427024142EN_EndUserProfile_en_us

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.437 / NCSP 22.17.0.183 / Norton Core v.282 on Android 1.93
Kudos0

Re: "Norton is unable to process. Please restart your Mac." etc.

I've already done that 4 times.
Kudos0

Re: "Norton is unable to process. Please restart your Mac." etc.

Ok, just a little info from you will help. Thanks in advance.

-What is the exact wording of the message you are getting and does it come from within the Norton product or some other software? Does it give you an error code as well?

-Is the user account you are logging into an Admin account

-What version OSX are you running

-What browser are you using

-What is the version of Norton you had installed

https://community.norton.com/en/forums/free-norton-update-macos-high-sierraupdate-stay-protected-product-notifications

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.437 / NCSP 22.17.0.183 / Norton Core v.282 on Android 1.93
Kudos0

Re: "Norton is unable to process. Please restart your Mac." etc.

"Norton Security is unable to continue. Please restart your Mac to stay protected. If the problem persists, please click here." It is within Norton. The "click here" link redirects to the link you first posted.

I am logging into the Admin.

OS X El Capitan 10.11.6

Google chrome.

Version 6.0 of Norton Security

Kudos0

Re: "Norton is unable to process. Please restart your Mac." etc.

Norton Security has a newer version 7.x.x available. You can download it from   www.norton.com/latestnsmac

Maybe that can help with your issue.

Things happen. Export/Backup your Norton Password Manager data.
Kudos0

Re: "Norton is unable to process. Please restart your Mac." etc.

Blathaniel Your version 6 isn't compatible with your OSX version. See the chart in the attached article:

https://support.norton.com/sp/en/us/home/current/solutions/kb20080515115252EN_EndUserProfile_en_us

As peterweb stated you need version 7.2 or higher of Norton on your system.

http://www.norton.com/latestnsmac

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.437 / NCSP 22.17.0.183 / Norton Core v.282 on Android 1.93
Kudos0

Re: "Norton is unable to process. Please restart your Mac." etc.

Okay, so for some reason it's the updated version that's giving me the issue? I've checked, I have 7.4.1 and then when I have the "Norton Security is unable to continue" message it's suddenly Version 6.0. I don't understand what's happening at all.

Kudos0

Re: "Norton is unable to process. Please restart your Mac." etc.

And you are absolutely sure you are removing version 6.0 then rebooting before installing version 7.4.1? Thanks.

https://support.norton.com/sp/en/us/home/current/solutions/kb20080427024142EN_EndUserProfile_en_us

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.437 / NCSP 22.17.0.183 / Norton Core v.282 on Android 1.93
Kudos0

Re: "Norton is unable to process. Please restart your Mac." etc.

Just to check I've gone through again. Uninstalled, removed all files, reinstalled using the links you've given me and the issue is still popping up.

Kudos0

Re: "Norton is unable to process. Please restart your Mac." etc.

Blathaniel What I am trying to get to is whether:

-When you uninstalled ver 6 did you reboot?

-Then came the install of ver 7?

Also run Malwarebytes and see if it finds something, if so have it quarantine whatever it finds then tell it to remove it from within quarantine. https://www.malwarebytes.com/mac/

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.437 / NCSP 22.17.0.183 / Norton Core v.282 on Android 1.93
Kudos0

Re: "Norton is unable to process. Please restart your Mac." etc.

Blathaniel I'm following up to see if you have your issue resolved.

Cheers

Retired military (Navy 1980-2002) AO1 (AW) Aviation Warfare Specialist "From DOS to Windows10 what a journey it has been" / MS Certified Professional / Windows 10 Professional x 64 version 1809 / build 17763.437 / NCSP 22.17.0.183 / Norton Core v.282 on Android 1.93

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