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Kudos0

Norton Upgrade Pop Up

So, I'm currently using NIS 2012 on a Windows Vista machine. I got a pop up in the bottom right corner of my desktop while surfing the Web about upgrading my product. I closed out of Internet Explorer and read the pop-up. It said the update would take a minute, or I could select a "Remind Me Later" button. I managed to click neither, afraid it was some kind of virus.

Just curious if that was legitimate or not! I did plan on upgrading eventually, but I usually download the link directly from Symantec, by right clicking the Norton icon in my system tray and clicking "Check for Product Update." Any insight would be appreciated! Thanks in advance!

Labels: Popup

Replies

Kudos0

Re: Norton Upgrade Pop Up

In your settings, do you have Automatic Download of New Version set to On?

 

 

 

Ed

Accepted Solution
Kudos1 Stats

Re: Norton Upgrade Pop Up


gablegal wrote:

I'm currently using NIS 2012 ....... I got a pop up in the bottom right corner of my desktop while surfing the Web about upgrading my product ....... It said the update would take a minute, or I could select a "Remind Me Later" button. I managed to click neither, afraid it was some kind of virus.

Just curious if that was legitimate or not! I did plan on upgrading eventually, but I usually download the link directly from Symantec, by right clicking the Norton icon in my system tray and clicking "Check for Product Update." 


It is not a virus and it's legitimate.

 

If you have the setting Automatic Download of New Version enabled, that is the reason for the popup prompt to update to the 2013 version. When that setting is enabled, it will download the installation files for the new version during your computers idle time. Now you are getting the prompts to update.

 

It will not install the new version on it's own, you have to 'give it the green light' to do so. You also might want to read some of the threads in the forum on the new version. More and more people are reporting problems with the new version. Many have come here asking for help on reverting back to their 2012 versions, until some fixes come through.

 

The decision is up to you when to upgrade. Until then, I would suggest going into your settings - Computer > Updates > Automatic Download of New Version > move slider to Off position > click Apply.

 

Disabling this setting will not keep you from upgrading when you are ready.

 

Ed

 


Kudos0

Re: Norton Upgrade Pop Up

Apologies for this really late reply! I did check the settings on my NIS and that particular setting you showed was turned to "On." I feel pretty silly panicking over it, but I've heard/read a lot of horror stories about pop ups being malicious, so I was concerned. Thank you so, so much for your detailed answer. I'm definitely going to hold off on the upgrade, at least for now. Eventually, I know I'll need to, but it'd be great if some of the bugs in the program were worked out first. Thanks again!
Kudos0

Re: Norton Upgrade Pop Up


gablegal wrote:
Apologies for this really late reply! I did check the settings on my NIS and that particular setting you showed was turned to "On." I feel pretty silly panicking over it, but I've heard/read a lot of horror stories about pop ups being malicious, so I was concerned. Thank you so, so much for your detailed answer. I'm definitely going to hold off on the upgrade, at least for now. Eventually, I know I'll need to, but it'd be great if some of the bugs in the program were worked out first. Thanks again!

Hi gablegal,

 

The important thing is your issue was resolved. Now you know what was going on as far as getting prompts to upgrade. You could always do like many are doing and monitor these forums on the progress of NIS 2013, or (version 20), and upgrade when you feel the time is right.

 

When that time comes, keep in mind the new version has Online Identity Safe only. That is if you do a clean/fresh install. (Uninstalling NIS 2012 then installing the new version). If you wish to keep local Identity Safe on your own computer, you would need to do an 'over the top upgrade' to the new version. No uninstalling, just upgrading over the top of the new version.

 

Report back with any problems or concerns.

 

 

 

Ed

Kudos0

Re: Norton Upgrade Pop Up


gablegal wrote:
Apologies for this really late reply! I did check the settings on my NIS and that particular setting you showed was turned to "On." I feel pretty silly panicking over it, but I've heard/read a lot of horror stories about pop ups being malicious, so I was concerned. Thank you so, so much for your detailed answer. I'm definitely going to hold off on the upgrade, at least for now. Eventually, I know I'll need to, but it'd be great if some of the bugs in the program were worked out first. Thanks again!

There is no reason to feel 'silly' for worrying about a pop up. You did the right thing, and questioned the validity before acting. If more people did this, we would not have as many users coming here for help.

Things happen. Export/Backup your Norton Password Manager data.

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