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Kudos0

Norton Utiliites Premium- Device ran into a problem and needs to restart

Posted: 23-Apr-2021 | 4:13AM · 1 Reply ·

Every time I run Norton Utilities Premium manually, I get the blue screen message "Your device ran into a problem and needs to restart." The stop code shows IRQL not less or equal. This happens 100% of the time. Any ideas what the problem is and how I can stop this from happening. Windows 10 operating system. Norton Life Lock-Norton Utilities Premium 

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Kudos0

Re: Norton Utiliites Premium- Device ran into a problem and needs to restart

Posted: 23-Apr-2021 | 6:39AM · Permalink

Is there any other information from the BSOD, maybe a file name mentioned?   

You can view the BSOD dumps using Nirsoft's Bluescreen View from here.  http://www.nirsoft.net/utils/blue_screen_view.html (link is external) Then you can post screenshots here for help in diagnosing them. Instructions to post screenshots can be found here
https://community.norton.com/forums/how-post-image-forums-0

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