• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Advanced

Not what you are looking for? Ask the experts!

Kudos1 Stats

Norton Utilities 15 doesn't recognize Firefox

When using the Disc Clean function, NU15 shows Firefox as being not Installed.

I'm using:

- Firefox 7.0.1

- NU15: Version: 15.0.0.122, Engine 3.0.0.854, Framework: 3.0.0.700. (fully updated).

- Windows 7 Home Premium  (Service Pack 1 / fully updated).

- Win7 (64-bit) is on it's own SSD (OS)

- NU15 is on it's own SSD (Programs).

- All temporary, Temp/TMP and Archive files/folders are on a third standard HDD (10.000rpm).

- Both SSDs & the HDD are SATA3.

- The CPU is an AMD Phenom II x4 980 @ 3.7GHz.

- Have 8GB of memory.

What can I do to get NU15 to recognize Firefox?



Replies

Kudos0

Re: Norton Utilities 15 doesn't recognize Firefox

When using the Disc Clean function, NU15 shows Firefox as being not Installed.

I'm using:

- Firefox 7.0.1

- NU15: Version: 15.0.0.122, Engine 3.0.0.854, Framework: 3.0.0.700. (fully updated).

- Windows 7 Home Premium  (Service Pack 1 / fully updated).

- Win7 (64-bit) is on it's own SSD (OS)

- NU15 is on it's own SSD (Programs).

- All temporary, Temp/TMP and Archive files/folders are on a third standard HDD (10.000rpm).

- Both SSDs & the HDD are SATA3.

- The CPU is an AMD Phenom II x4 980 @ 3.7GHz.

- Have 8GB of memory.

What can I do to get NU15 to recognize Firefox?



Kudos0

Re: Norton Utilities 15 doesn't recognize Firefox

This is interesting. While further reading about issues with NU15, the Norton Community thing presented with a Pop-Up window talking about it noticed I'm running NIS2011. It suggested I update to NIS2012. OK fine.

Downloading and executing the NIS updater has it present with saying it can't fins ANY Norton product on my computer.

Really?

Kudos0

Re: Norton Utilities 15 doesn't recognize Firefox

Hi,

this is a known issue. Later Firefox versions are not recognized by NU15. Maybe an update will be released soon.

Windows 10 Hungarian, Norton Internet Security v22.9.0.71
Kudos0

Re: Norton Utilities 15 doesn't recognize Firefox

Ah ha! Thanks. :)

Kudos0

Re: Norton Utilities 15 doesn't recognize Firefox

Hi,  Does anyone have a release date for an update to NU to recognize firefox 7?  Thank you.

A little bit of knowledge is... well a little bit of knowledge.
Kudos0

Re: Norton Utilities 15 doesn't recognize Firefox


Krusty13 wrote:

Hi,  Does anyone have a release date for an update to NU to recognize firefox 7?  Thank you.


No, unfortunately we do not have any ETA :(.

Windows 10 Hungarian, Norton Internet Security v22.9.0.71
Kudos0

Re: Norton Utilities 15 doesn't recognize Firefox

So basically, I just bought a broken product? O_o

This HAS to be addressed immediately. I was wondering why I lost all my tabs and saved cookies for trusted sites.

Kudos0

Re: Norton Utilities 15 doesn't recognize Firefox


Mr_Furious wrote:

So basically, I just bought a broken product? O_o

This HAS to be addressed immediately. I was wondering why I lost all my tabs and saved cookies for trusted sites.


Hi,

The product isn't 'broken' it just isn't up-to-date. This is known and being addressed. When an update is released these issues should be addressed. Until then

Stay well and surf safe

Dick Win 10x64 current current NSBU
Kudos0

Re: Norton Utilities 15 doesn't recognize Firefox

Well, patience goes only so far. In today's Business and Marketing oriented world, the customer has the right to get a FULL refund if not satisfied with something. I've been dealing with the loss of saved tabs and important site settings since thsi problem.

My ONLY 2 options is either not to run NU 15.0 to clear browser history or get a refund.

Right now, I'm using another program to do something that NU doesn't do yet.

Kudos0

Re: Norton Utilities 15 doesn't recognize Firefox


Mr_Furious wrote:

Well, patience goes only so far. In today's Business and Marketing oriented world, the customer has the right to get a FULL refund if not satisfied with something. I've been dealing with the loss of saved tabs and important site settings since thsi problem.

My ONLY 2 options is either not to run NU 15.0 to clear browser history or get a refund.

Right now, I'm using another program to do something that NU doesn't do yet.


You are free to do as you feel best for you. The link to customer support is here:  http://us.norton.com/support/contact/contact.jsp?pvid=cs

They can help you if you purchased your software directly from Norton. If not, then it's between you and that vendor.

Staywell and surf safe

Dick Win 10x64 current current NSBU
Kudos0

Re: Norton Utilities 15 doesn't recognize Firefox

I just updated Norton Utilities 15 to v15.0.0.124 today and it still doesn't recognize that I have Firefox installed. As others have complained, this means there seems to be no way to keep NU from deleting localstore.rdf that contains all the details of the customizations I've made to Firefox. When is this issue going to be fixed? Fixing this issue doesn't seem to have a high priority with Symantec. If I don't use the "clean your disk" function, NU reports that my System Health is poor. It make me wonder what the point is in having NU installed on my system. Yes, there are ways to work around the issue (like saving a copy of the localstore.rdf file before "clean my disk", but I can help thinking that there may be other issues I haven't noticed yet that are just as bad related to this issue.

Kudos0

Re: Norton Utilities 15 doesn't recognize Firefox

Probably the latest updated NU15 version was built before those Chome versions, and that's why the program do not recognise it.

Windows 10 Hungarian, Norton Internet Security v22.9.0.71
Kudos1 Stats

Re: Norton Utilities 15 doesn't recognize Firefox

And the fix for it not recognizing FireFox is coming out when? I have yet to see a major update, or ANY update since I bought this thing, come out of Symantec.

Kudos0

Re: Norton Utilities 15 doesn't recognize Firefox

I'm using Firefox 9.0.1. What version of Firefox will NU 15 recognize? I'm not sure with whom I'm most annoyed, Mozilla with their frequently (and non-optional) version upgrades (aside from necessary security updates and bug fixes) or Norton with their efforts to keep up to date with Firefox upgrades.

Kudos0

Re: Norton Utilities 15 doesn't recognize Firefox

It willl only recognize FireFox Versions 5 and lower. We'll have to wait some more until the fix is fully tested by Symantec and released...probably in late December 2012. It take a long time for fixes and updated to be tested for compatibility.

Kudos0

Re: Norton Utilities 15 doesn't recognize Firefox


Mr_Furious wrote:

It willl only recognize FireFox Versions 5 and lower. We'll have to wait some more until the fix is fully tested by Symantec and released...probably in late December 2012. It take a long time for fixes and updated to be tested for compatibility.


Hi,

Dec 2012 seems like a long time to have to wait for a fix/update. They will likely release a new version of NIS/NAV before then.

Dick Win 10x64 current current NSBU
Kudos0

Re: Norton Utilities 15 doesn't recognize Firefox

Two things...

1) NIS/NAV is NOT Norton Utilities, and...

2) You do realize what might happen in December 2012?...according to the Mayans?

This thread is closed from further comment. Please visit the forum to start a new thread.