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Kudos0

Norton Utilities can not be activated.

Posted: 13-May-2021 | 8:58AM · Edited: 13-May-2021 | 9:42AM · 5 Replies ·

Norton Utilities can not be activated.

Hard to believe but that's the case  [Removed].  It has been escalated to tier 3 and taking already 2+ months !!!

Dear Norton Support when do you plan to follow up on this case and resolve it ?

Regards

[Edit: Clarified subject and removed personally identifiable information to conform with the Participation Guidelines and Terms of Service]

Labels: Activation, Norton Utilities

Replies

Kudos0

Re: Norton Utilities can not be activated.

Posted: 13-May-2021 | 9:47AM · Permalink

Indeed "Tech support - what a disappointment :(" https://community.norton.com/en/comment/8502093#comment-8502093

Kudos0

Re: Norton Utilities can not be activated.

Posted: 13-May-2021 | 12:27PM · Permalink

Norton Admin - you removed the case number which was used on purpose.

How does it help if you don't follow up and don't know the case number ????

Kudos2 Stats

Re: Norton Utilities can not be activated.

Posted: 13-May-2021 | 1:35PM · Edited: 13-May-2021 | 1:43PM · Permalink

chudak:

Norton Admin - you removed the case number which was used on purpose.

How does it help if you don't follow up and don't know the case number ????

There is no one in the forums that can access your account from a case number. Support here is just user to user. 

A case number can be used to impersonate you with the support system, and possibly take over your Norton Account and you could lose all access to your Norton products. And if you use the backup feature, they would have access to all the files you saved in the cloud. That kind of information, and any other personally identifiable information should never be posted in the open forum, as it is now in the public domain, and can be used by the 'bad guys'/hackers. If it is necessary to gather this kind of information, it can be done through the forum PM system. 

Kudos0

Re: Norton Utilities can not be activated.

Posted: 13-May-2021 | 1:59PM · Permalink

Support is not reading this forum?!

Unbelievable, why not ?

Kudos0

Re: Norton Utilities can not be activated.

Posted: 13-May-2021 | 3:13PM · Edited: 13-May-2021 | 3:13PM · Permalink

chudak:

Support is not reading this forum?!

Unbelievable, why not ?

Probably because the majority of issues users have with the software can be resolved with the help of the other users here. When we cannot help, we recommend contacting the official Norton Support channels.

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